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All my musics are grayed out. I can't listen any music on my Iphone

N
Runaway Baby

Hello, 

I’m from France and since 1,5 months, I living in Japan. Since I’m in Japan, I can’t listen any music on my Iphone. However, it works well on my computer (Macbook). The reason is that, on my phone, musics are all greyed out in my playlists and for music out of my playlists, it loads endlessly. I tried to log out and log in, remove the app and download it, change the country location but nothing worked… I’ve the last version of iOS and deezer. For my subscription, I’ve Deezer Family, and my brother has also an iPhone, but he doesn’t have any problem with it. 

If someone knows the reason….

Thanks a lot

Nathan

Best answer by Nathan Piet

Hi, 

Thank you, you have found the solution. My calendar was in Japanese and not in Gregorian. Now everything works. 
thank you.

Jaime. wrote:

Hi @Nathan Piet after different investigations, the problem doesn't seem to come from us, it is probably related to your device/settings
I recommend to test on another mobile device and see if that works.
Also, it could be related to Calendar not set to Gregorian in your iPhone. We had complaints in the past where track weren’t available to play when calendar was in other formats.
Please let me now how it goes.
Thanks 

 

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5 replies

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5191 replies
  • February 9, 2024

Hello @Nathan Piet we have tested on our side an everything seems to be fine with your account. 
Could you please logout and login again and test one more time?
If the problem persists, could you also share some screenshots?
Thanks 

N
Runaway Baby
  • Nathan Piet
  • Author
  • Runaway Baby
  • 2 replies
  • February 16, 2024

Hello @Jaime. 

I’m sorry, but I have re-downloaded the application and again now, nothing works on my phone. I hope you will be able to find the solution. Thanks.

2 Attachments
Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5191 replies
  • February 18, 2024

Thanks for the info, I’ll share the screenshots with our devs.
Is your account the master account on your Family subscription? Have you tried switching profiles and see if the same playlists/albums are greyed out too?
 

Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Jaime.Deezer
  • Community Manager
  • 5191 replies
  • February 20, 2024

Hi @Nathan Piet after different investigations, the problem doesn't seem to come from us, it is probably related to your device/settings
I recommend to test on another mobile device and see if that works.
Also, it could be related to Calendar not set to Gregorian in your iPhone. We had complaints in the past where track weren’t available to play when calendar was in other formats.
Please let me now how it goes.
Thanks 

N
Runaway Baby
  • Nathan Piet
  • Author
  • Runaway Baby
  • 2 replies
  • Answer
  • February 20, 2024

Hi, 

Thank you, you have found the solution. My calendar was in Japanese and not in Gregorian. Now everything works. 
thank you.

Jaime. wrote:

Hi @Nathan Piet after different investigations, the problem doesn't seem to come from us, it is probably related to your device/settings
I recommend to test on another mobile device and see if that works.
Also, it could be related to Calendar not set to Gregorian in your iPhone. We had complaints in the past where track weren’t available to play when calendar was in other formats.
Please let me now how it goes.
Thanks 

 

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