Hi!
I can’t stream music on my son’s iphone. Tracks appear greyed out. I have a family plan and all the other devices work properly (another iphone, an ipad and a laptop). I can stream podcasts though. I have tried everything: logging out and back, reinstalling the app, power cycle the phone, etc. I see some other people have experienced this same issue.
Please help, thanx in advance!
+10Hello
Is your son’s iPhone set to another country?
Are you using the same Deezer account?
thanks for the reply! we are using the same deezer account, and yes the phone is set to the same country as mine (Belgium)
yes, latest update of both. I have reinstalled the app following these instructions, but no luck:
https://support.deezer.com/hc/en-gb/articles/115004368825-Can-t-play-Deezer-music-on-mobile
+6Which iPhone model and ios version, please? And are other Internet-connwcted apps working properly?
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