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Album available on web, but not Android? But, can start listening on web and continue on Android...

  • September 9, 2024
  • 7 replies
  • 39 views

  • Runaway Baby
  • 8 replies

This album by The Avalanches does not show up in the Android app, but it does show up on the web.

https://www.deezer.com/en/album/84945272

 

I have favorited the album via a web browser and the album shows up in my Favorites on the Android app, but when I try to play the album via the Android app (Favorites > Albums), I get the following message:

“Unable to load page. An error occurred. Retry.” Retry doesn’t seem to do anything.

 

However, if I start listening to this album via a web browser, and then switch over to Android, I can switch to Android app and continue to listen to the album on the Android app!

 

Unfortunately, this is not a great workaround, as I am unable to download and/or start the album when I’m not at a computer. Not to mention, it’s rather inconvenient.

Anyone have any idea what’s going on here and/or how to resolve the issue(s)?

Best answer by Nina Nebo

 

 

Hi @kubu4 !

 

I checked the album Since I Left You by The Avalanches on my android and it works normally for me.
Maybe it's an android problem at your side .

 

look at the link below 

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

 

or contact Deezer support / Chat

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057789

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7 replies

Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 4811 replies
  • Answer
  • September 10, 2024

 

 

Hi @kubu4 !

 

I checked the album Since I Left You by The Avalanches on my android and it works normally for me.
Maybe it's an android problem at your side .

 

look at the link below 

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

 

or contact Deezer support / Chat

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057789


  • Author
  • Runaway Baby
  • 8 replies
  • September 10, 2024

Thanks for the follow up!

 

I just wanted to confirm that we’re talking about the same album.

 

The Avalanches “Since I Left You” (https://www.deezer.com/en/album/84945272) is not working on Android for me.

 

However, The Avalanches “Since I Left You (20th Anniversary Deluxe Edition)” (https://www.deezer.com/us/album/215948112)

 does show up on Android, but I don’t want this version of the album.

 

Notice that the URLs are different, indicating two distinct albums.

 

Again, thanks for the feedback. I might just hit up Deezer chat and report back.

 


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1515 replies
  • September 10, 2024

Hi @kubu4,

I tried to use the link in your message on the web and on Android.

Both work fine.

I even tried to search for The Avalanches on the Android app and I’m able to find the album and I’m able to play it:

 


  • Author
  • Runaway Baby
  • 8 replies
  • September 10, 2024

@awesomemac - Thanks for taking the time to look into this.

I notice that your Android app appears to be in a language other than English, which might suggest you’re in a different region than me (I’m in the U.S.).

Maybe this is part of my issue - differences in licensing between countries?

 

I still find it odd that I can begin listening to the album via the web, and then continue listening to it on the Android app, BUT I cannot initiate listening to the album via the Android app (nor, can I download the album).


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1515 replies
  • September 12, 2024

That could be possible. I’m from The Netherlands (Europe).

Is @Jaime.Deezer able to check this out?


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • September 18, 2024

I’ve checked, and The Avalanches “Since I Left You” is not available in the US due to rights.
Thanks


  • Tiny Dancer
  • 1 reply
  • October 23, 2024
kubu4 wrote:

This album by The Avalanches does not show up in the Android app, but it does show up on the web.

drayage services Long Beach

 

I have favorited the album via a web browser and the album shows up in my Favorites on the Android app, but when I try to play the album via the Android app (Favorites > Albums), I get the following message:

“Unable to load page. An error occurred. Retry.” Retry doesn’t seem to do anything.

 

However, if I start listening to this album via a web browser, and then switch over to Android, I can switch to Android app and continue to listen to the album on the Android app!

 

Unfortunately, this is not a great workaround, as I am unable to download and/or start the album when I’m not at a computer. Not to mention, it’s rather inconvenient.

Anyone have any idea what’s going on here and/or how to resolve the issue(s)?

Great


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