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Answered

A network error has occurred while checking the subscription

W
Runaway Baby

I am with Deezer premium, i cant play any song, nothing is working.

Please help

Best answer by Yula

Hello everyone, can you please reinstall the app from the Play Store? 

https://play.google.com/store/apps/details?id=deezer.android.app

 

Please let us know if it solved the issue!

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    18 replies

    Jaime.Deezer
    Community Manager
    Forum|alt.badge.img+7
    • Jaime.Deezer
    • Community Manager
    • 5143 replies
    • April 22, 2022

    He @Waldo Swart could you please provide more information? Do you get any error message?
    Have you tried to reinstall the Deezer app and login again?
    Thanks 

    M
    Tiny Dancer
    • meja
    • Tiny Dancer
    • 2 replies
    • April 25, 2022

    The same for me, A network error has occurred while checking the subscription

    A
    1 person likes this
    • A
      Alsound
    G
    Tiny Dancer

    Estou com o Deezer premium, não consigo tocar nenhuma música também.

    A
    Tiny Dancer
    • Alsound
    • Tiny Dancer
    • 1 reply
    • April 26, 2022

    Same here

    Yula
    Moderator
    Forum|alt.badge.img+10
    • Yula
    • Moderator
    • 3225 replies
    • Answer
    • April 26, 2022

    Hello everyone, can you please reinstall the app from the Play Store? 

    https://play.google.com/store/apps/details?id=deezer.android.app

     

    Please let us know if it solved the issue!

    (She/her) add your pronouns to your signature!
    T
    Tiny Dancer

    Followed instructions and now everything has been wiped. Also asking for payment to set up again though I'm paid up and have been a customer for some time.

    R
    Tiny Dancer
    • RobertoR
    • Tiny Dancer
    • 4 replies
    • April 26, 2022

    I have the same issue on my android phone. On desktop, with the same account no problem.

     

    The installed Deezer version is 7.0.2.75.
    Android version is 9

    T
    Tiny Dancer

    I'm about to throw a "doopy".🤦‍♀️🤦‍♀️. I NEED my music🙄😥.

    M
    Tiny Dancer

    I am having the same problem on my android phone, :-( It started after the last update.

    R
    Tiny Dancer
    • RobertoR
    • Tiny Dancer
    • 4 replies
    • April 27, 2022

    I have checked, also for me the problem started after last update, 4 days ago.

    M
    Tiny Dancer
    Tammy.Whitson wrote:

    Followed instructions and now everything has been wiped. Also asking for payment to set up again though I'm paid up and have been a customer for some time.

     Me too, and now I cannot log back in on Android. I am very angry. Is there a solution to this problem?

    M
    Tiny Dancer
    Yula wrote:

    Hello everyone, can you please reinstall the app from the Play Store? 

    https://play.google.com/store/apps/details?id=deezer.android.app

     

    Please let us know if it solved the issue!

     This does not work if you do it wipes out all the information, and you won’t be able to log in again only sign up. Please fix this. :( It has been days without my music on my phone.

    R
    Tiny Dancer
    • RobertoR
    • Tiny Dancer
    • 4 replies
    • April 29, 2022

    Hi 
    why this thread is marked as Answered? 
    The post marked as answer is a question! and who has tried the possible fix has told that does not work!!!!

    R
    Tiny Dancer
    • RobertoR
    • Tiny Dancer
    • 4 replies
    • April 30, 2022

    ok, found a solution: I have a family subscription, I have changed the profile to the one of my wife, then back to mine  and now it works 

    J
    Tiny Dancer

    Incredibly frustrating!

    2nd time in two months where Deezer has crashed on my Android

    Annoying message that states that my subscription is being verifief.

    If I reload the app I know what will happen:

    All my music downloaded will be wiped.

    Help please!

     

    I
    Tiny Dancer
    • Ido Leshem
    • Tiny Dancer
    • 1 reply
    • May 8, 2022

    I have the same problem. Since other users couldn't log on after reinstalling, I'd rather not go that route. Any chance for a fix?

     

    K
    Tiny Dancer
    • kwbt
    • Tiny Dancer
    • 1 reply
    • May 8, 2022

    I see the same message everytime I launch the Deezer app on my Android, but one I click "QUIT" in the pop-up window, it refreshes the screen and I can play music.

     

    M
    Runaway Baby
    • manfer1
    • Runaway Baby
    • 1 reply
    • May 11, 2022

    I had the same problem and solved it like this:

    1. first as I have the family suscription I changed to another profile and then went back to the main one.
    2. Went to the Android app configuration of Deezer, forced it's detention and cleaned the cache.

    Hope this helps

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