Payment issues on Deezer

Hi @Chris.Byrne , sorry to hear you’ve been double billed. You might be best to contact Deezer Support detailing exactly what’s happened so that they can get this corrected. 

I hope they get it sorted for you and have a good week. 

I can't seem to pay for my subscription, I missed the payment which comes out, but I'm trying to pay now both via card and PayPal and it keeps coming up with an error 

Can anyone help please 

Hi @Craigsmith1 please contact our Deezer Support Team and one of our agents will be able to check your account and let you know what’s wrong with your payment.
Thanks and apologies for the inconvenience.

I'm having the same problem as the original poster.

I've been subscribed for quite a while now and never had any problems and oneday I was just let know that I'm unsubscribed... With a big struggle I managed to get subscribed again, it's been a month now, I got an email telling me that my payment was unsuccessful, it's the same card I've always used, and now it doesn't want to allow me to resubscribe to the family plan? Is there anyone who can help? 

Hi @Anzell.Thiart please get in touch with our Deezer Support Team and one of our agents will be able to check your account and let you know what might be wrong with your payments.
Apologies for the inconvenience.

I'm being charged twice by Deezer in a 30-day period why

Hi @Kebbage please contact our Deezer Support Team and one of our agents will help with your request.
Apologies for the inconvenience

Hello 

mine Account is ******* I have paid yesterday one year premium account and I am still in free mode. 
Now I got bank account report that transaction has been maid but will no premium subscription!!!!!  :( :(  Visa business silver #**** upotrebljena trs: 
Vreme: 08.07.2021 17:18
Iznos: 44,91 EUR
Mesto: Deezer 2QoYy Paris FR

Hi @Dragan Markovic I have checked in the system and it shows a refused payment and that’s the reason you are still on free.
I suggest to contact our our Deezer Support Team and one of our agents will be able to help and explain you why the payment did not go through.
Apologies for the inconvenience

Payment declined.

Hi... I have had a failed payment message from Deezer and I select the debit card option, but an error message appears since I have a balance on the card.  Any idea how I can fix it? Thank you Very much.

Hey @Paola Melo I am sorry to hear that.
Please get in touch with our Deezer Support Team and one of our agents will check your account and help you with the payment.
Apologies for the inconvenience.

I just updated a new card, as the old one had expired and did a new subscription, only to find out that I was charged more for the same plan. Kindly explain why this is so. Attached therein is my payment history. 

Hey @shilz 

We have updated our prices and currency in Nigeria, that’s why the new prices are shown in USD.

You can check them out on our website https://www.deezer.com/en/offers/

I can see that the Customer Care team have already resolved your issue via email,

Thanks ;)

No matter how times I try to pay for my subscription it won't process through its getting really frustrating 

Hey @dc1037061 I am sorry to hear that you are having problems with your payment.
Please get in touch with our Deezer Support Team and one of our agents will be able to help.
Apologies for the inconvenience 

can I cancel a premium payment made via shopeepay?

Good day, 

I have been getting double debited by Deezer for nearly over a year, potentially longer. I have tried emailing numerous times to get this sorted. Lost so much money because of this issue!! Help!

@UserJessicaK apologies for the delay.
You need to contact our Deezer Support Team and provide all the info about the double charges and one of our agents will help to sort this out for you.
Thanks

1. Have  got Deezer. App. But no albums or any. favorite tracs.   Will you Rectify. This. Please.    As I will have to.  Candle my subscription and I will go to Amazon music I don’t really want to do that but I might be forced to  yours.  Faithfully.    Mr.C.A. .Rust

Hi ​@Christopher Alan Rust,

We would really like to help you. But first of all, we need to know more.

You are telling us that you are using the Deezer app, but that you don’t have any albums of favourite tracks.

If you did have albums and favourite tracks in the past, could it be possible that you are using the wrong account/wrong email address? Please check in your account settings.