When choosing a song, a random track starts to play instead

Here when I click to the first track the second one is started playing

On the second → the first one

On the forth → the fifth one

https://www.deezer.com/us/artist/2888/top_track

You also need a bug report section. I caught a few bugs lately.

This is very annoying behaviour from paid service! I can’t play specific track. Random one is playing.

https://www.deezer.com/us/artist/522224/top_track

Hi there @Bogdan Chadkin 

Thanks for letting us know. In what device/OS is this happening?

Have you tried reinstalling the app?

Hi, it’s browser version. I do not use apps yet.

Hello @Bogdan Chadkin it sounds like you are simply logged into the wrong Deezer account - a Deezer Free account. Please log out and then log in with your Deezer PREMIUM email address and password. 

Then you can play the songs you want to play 

Please let us know if you need any further help.

Shitty service for free users. I would not buy subscription if I see such behaviour. Ad every few minutes is enough motivation to buy subscription. Broken service demotivates completely.

@Bogdan Chadkin you have a Deezer Premium account. 

Please make sure that:

1. You are logged into the correct account
2. Your Shuffle Mode button is deaktivated
3. You do not play a track mix

If the problem persists, please let us know where exactly you click on, so we can help you further. Thank you

Actually, this doesn’t work. Try to:

1. open “Top Tracks” of any artist
2. sort them by a popularity (e.g.)
3. try to click on a track

A random one will be played. This is so annoying! 

macOS + App Version 4.27.0 (4.27.0.137)

I had same issue, but with lists.  After a while I saw there is a way to turn off random, however when I go to another list it gets back to random by default. Annoying.

Suggestion: Put the random selection button near the play button while in list view, as for now I have to change screen to remove the random and then back to list view to confirm it is off.

If I play a specific album it seems OK, so far I see this behavior only with lists.

thanks for your feedback @cvcby 

Hi, I am member of a premium package, and suddenly I can’t play a song i want, deezer will play any other random song, I AM PREMIUM, and still, can someone help? it’s very frustrating.

Hello @julio_rosu this is a well known issue with Family members in the US.
Our team is investigating in order to find a permanent fix and you can enjoy all your Premium features again.
Apologies for all the inconvenience and I hope it is fixed soon.
Thanks for your patience

Thank you, you don’t know, it is really frustrating. I had not problem at the beginning, even though I have my independent account but being part of the family plan. But suddenly one day it stopped working, so I deleted the app, but my friend has paid all these months for the family plan just for him and me, so I’d like to fix the problem so I can come back and use it. I really hope you can help, thanks so much for replying. @Jaime.