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I just paid for a family plan for one month and it does not give me the service 

Best answer by Superschlumpf

Jonathancova wrote:

I just paid for a family plan for one month and it does not give me the service 

Please make sure you are logged in with correct account data. If you are logged in what kind of plan is shown in your account settings?

Also feel free to contact Deezer support team for help with account /subscription issues. 
https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057869

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5 replies

Superschlumpf
Deezer Legend
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  • Deezer "Sonos Master" Legend
  • 402 replies
  • Answer
  • July 5, 2022
Jonathancova wrote:

I just paid for a family plan for one month and it does not give me the service 

Please make sure you are logged in with correct account data. If you are logged in what kind of plan is shown in your account settings?

Also feel free to contact Deezer support team for help with account /subscription issues. 
https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057869


  • Tiny Dancer
  • 1 reply
  • July 9, 2022

My account has been suspended but I need the debit to put through again.  I have updated bank details if needed but it doesn't allow me to change them.  Please fix as I need my music.   Aaaaahhhhh help 


Zayn-T
Lucky Star
  • Lucky Star
  • 152 replies
  • July 9, 2022

Hi @BevGush 

You’d be best to contact support who’ll be glad to help with any payment issues. Hope you get your music back quickly. 


Everytime I go to the link it says I have a subscription but when I log on it won't let me subcribe


Superschlumpf
Deezer Legend
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  • Deezer "Sonos Master" Legend
  • 402 replies
  • July 14, 2022
Khalilahameenah wrote:

Everytime I go to the link it says I have a subscription but when I log on it won't let me subcribe

If you already HAVE a subscription you can’t subscribe a second time. No need for this… 

What is the problem or what doesn’t work as it should?

For subscription issue contact the support team. 
https://support.deezer.com/hc/en-gb/requests/new