refund

  • 24 February 2023
  • 7 replies
  • 42 views

Hi! I made two payments but I have't premium. Why? How can I make a refund?

Johnathan.Deezer 1 year ago

Thanks @dee_dirk

@ivan.vychuzhanin  Please try to contact our Customer Care on this link, they can help you. 😊

Take care.🤙🏼

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7 replies

Hey @ivan.vychuzhanin 

Please contact support. I think you will get the fastest help there:
→ https://support.deezer.com/hc/requests/new

Hi! Your link doesn’t work

In which country do you live?
What error does it come up with?
The link works for me both on the computer and in the browser with a smartphone (iOS), German IP. 🤔

Userlevel 3
Badge +2

In which country do you live?
What error does it come up with?
The link works for me both on the computer and in the browser with a smartphone (iOS), German IP. 🤔

It also works here (The Netherlands) on both computer and smartphone. 

I live in Dubai, United Arab Emirates

Yesterday my account was debited twice, but I have not received access to the service so far, so I wanted to return the funds

Userlevel 5
Badge +6

Thanks @dee_dirk

@ivan.vychuzhanin  Please try to contact our Customer Care on this link, they can help you. 😊

Take care.🤙🏼