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refund

  • February 24, 2023
  • 7 replies
  • 43 views

Hi! I made two payments but I have't premium. Why? How can I make a refund?

Pinned reply

February 25, 2023

Thanks @dee_dirk

@ivan.vychuzhanin  Please try to contact our Customer Care on this link, they can help you. 😊

Take care.🤙🏼

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7 replies

  • 0 replies
  • February 25, 2023

Hey @ivan.vychuzhanin 

Please contact support. I think you will get the fastest help there:
→ https://support.deezer.com/hc/requests/new


Hi! Your link doesn’t work


  • 0 replies
  • February 25, 2023

In which country do you live?
What error does it come up with?
The link works for me both on the computer and in the browser with a smartphone (iOS), German IP. 🤔


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  • Lover
  • 48 replies
  • February 25, 2023
dee_dirk wrote:

In which country do you live?
What error does it come up with?
The link works for me both on the computer and in the browser with a smartphone (iOS), German IP. 🤔

It also works here (The Netherlands) on both computer and smartphone. 


I live in Dubai, United Arab Emirates


Yesterday my account was debited twice, but I have not received access to the service so far, so I wanted to return the funds


Johnathan.Deezer
Forum|alt.badge.img+6

Thanks @dee_dirk

@ivan.vychuzhanin  Please try to contact our Customer Care on this link, they can help you. 😊

Take care.🤙🏼