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Redirected to offers after choosing profile on fire tablet


  • Runaway Baby
  • 1 reply

When logging in to deezer using the Silk browser on a amazon fire tablet, after selecting the profile I’m redirected to an “offers” page. Same when I then try to open the player. All other devices work just fine.

Best answer by Jaime.Deezer

Must be something related to that specific browser only. Have you tried with a different browser on that same device?
 

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3 replies

Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • March 23, 2025

Hi ​@ohno it might be the case that your are logged in to a different account.
Could you please log out from the fire tablet and log in again with your email and password linked to your Deezer account and let me know if it works?
Thanks


  • Author
  • Runaway Baby
  • 1 reply
  • March 24, 2025

Hi ​@Jaime.Deezer , I know I'm in the right account because after login I see the correct profiles for my account. I tried that multiple times. Only after selecting a profile I'm forwarded to the "offers" page.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • Answer
  • March 26, 2025

Must be something related to that specific browser only. Have you tried with a different browser on that same device?
 


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