Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 718 Topics
  • 3,665 Replies

718 Topics

M
Runaway Baby
Marieloe1Runaway Baby
asked in Subscription and payments

abonnement beheren

Ik betaal een abonnement elke maand 10,99€ via kredietkaart. Staat bijvermeld Deezereurope FR75009.Ik heb echter nog steeds geen abonnement. Ik wil het ondertussen wel opzeggen. Betaal al 2 jaar voor niks eigenlijk. 

5
Jaime.
Community Manager
6 months ago
E
Runaway Baby
enricoumbertoRunaway Baby
asked in Subscription and payments

Link DAZN

Buonasera, il 20/12 ho ricevuto da DAZN il link per attivare il periodo di sei mesi, ma non funziona. Correggendolo a mano, riesco ad aprire la pagina per riscuotere il codice ma mi dice che non funziona (la parte dove va scritto il codice risulta precompilata aprendo il link corretto da me), e se provo ad aprire la pagina come vuota e scrivendo il codice a mano continua a non funzionare. A parte contattare DAZN, c'è altro che io possa fare?

5
E
Runaway Baby
8 months ago
G
Runaway Baby
George1Runaway Baby
asked in Subscription and payments

set up new family

How do I leave the current family account and set up my own subscription?I have made my account independent but nothing is obvious as to what I do from there. 

5
G
Runaway Baby
7 months ago
T
Runaway Baby
Tracey Lee BeanRunaway Baby
asked in Subscription and payments

5 days left on subscription plan

I need to change my payment method cause my previous PayPal account was closed, but I can't see any option to do that? Please belp

5
awesomemac
Lover
4 months ago
A
Runaway Baby
Amazon62Runaway Baby
asked in Subscription and payments

Family account and Sonos - 2 persons listen to one account (master)

Hi,We have a family account with several accounts, making it possible to listen to Deezer with 6 persons. So far, so good. But now the bad:We have Sonos and a car radio that only can have 1 account installed. My wife and I have the same account with all the favorite podcasts, playlists etc. So when I listen to Deezer at work and she is listening on the Sonos or in the car, it conflicts… Why isn't it just possible to listen with 6 persons, no matter on what account?? This is really inconvenient. Or am I missing something?? I can remember that is wasn't like this with Spotify.

5
Johnathan.Deezer
Community Manager
6 months ago
S
Runaway Baby
Sammy1605Runaway Baby
asked in Subscription and payments

Family discount promotions

Hi, received a discount off via email for a premium account. £6.99 for 12 months then £11.99 from month 13.Is there a similar deal for the Family subscription?UK website only shows a 3 month discount then full price £17.99 from month 4.Thanks 

4
Yula
Community Manager
1 year ago
P
Tiny Dancer
pierrekualalumpurTiny Dancer
asked in Subscription and payments

Huge price increase in Malaysia ???

Hi, I have been enjoying a premium account in Malaysia at 14.90 RM / month for 3 years now.Last week however I received an email from Deezer informing that the monthly payment did not go through. I checked with my bank and it seems all good.Now when I connect to my Deezer account I’m asked to subscribe to a premium account and it directs me to a page where the monthly fee is way higher than 14.90 RM… = 10.99 $ / month. I guess this is USD ?Has anyone faced the same problem which seems to be more a huge price increase than a problem of payment ????? This looks rather dishonest from Deezer should this be the case.Thanks for the feedback.

4
Johnathan.Deezer
Community Manager
6 months ago
A
Runaway Baby
Anna.NieuweboerRunaway Baby
asked in Subscription and payments

Mijn deezer loopt vast

Goede middag ik heb een probleem met mijn deezer.Als ik de qpp open is er niks aan de hand, maar zodat ik wat wil afspelen loopt het alleen maar vast. Ook als ik wofo heb maakt niet uit het loopt steeds vast. Ik vond deezer een hele goeie app voor muziek. Dit is dan natuurlijk heel zonde. Ik betaal er wel voor dus zouden jullie hier war aan willen doen of mij kunnen helpen

4
Jaime.
Community Manager
10 months ago
Rui Durão
Runaway Baby
Rui DurãoRunaway Baby
asked in Subscription and payments

What happened to my $26 deal?

I had 2 emails from deezer asking me to pay $26 in november to renew my yearly subscription. Today, I got another email, but the price is $99. What happened? 

4
Jaime.
Community Manager
10 months ago
4
Runaway Baby
420alienRunaway Baby
asked in Subscription and payments

Deezer premium

I got the 5.99 for 12months of deezer but it saying my renewal date will be next month? 

4
Jaime.
Community Manager
8 months ago
B
Tiny Dancer
BorremierTiny Dancer
posted in Subscription and payments

We want to change from Deezer Family to Premium. How?

Only one familymember (te main admin profile) uses Deezer. We want to change it to premium. How? The website doesn’t give this option. 

4
Yula
Community Manager
1 year ago
R
Lover
Roman JankoLover
asked in Subscription and payments

New price for family account?

Dear DEAZER!today I received an e-mail, where it is written about a significant increase in the price of the family subscription. From the current price approx (10/11€ to  to 17.90)And reason? Hifi audio? I don't need, I don't want.. Me and my whole family are satisfied with the current quality and price, with the new NO!If that's really the case, I'm transferring somewhere where it's still normal => SPOTIFY.Can deezer confirm for me that this will really be the case?You will lose a lot of happy customers, what moronic manager came up with this?

4
R
Lover
1 year ago
S
Runaway Baby
Serhii KhomchenkoRunaway Baby
asked in Subscription and payments

Subscription

Good afternoon, I have a problem with the premium subscription.In your app it says that the premium subscription costs $3.99.When I choose this subscription, I see the following information that after a month of free access, I have to pay 13 Swiss Francs!My region of the application is Ukraine, but I am located in Switzerland, why does not the standard payment work?If it's $4, then let it be $4.Not a conversion due to another country. 

4
S
Runaway Baby
1 year ago
M
Runaway Baby
Mohamed KamelRunaway Baby
posted in Subscription and payments

Vodafone Egypt rate plan

I hope to add special rate plans to Vodafone Egypt and other operators as well to facilitate the subscription logistics. Other competitors are using these plans and they are perfect

4
S
Tiny Dancer
1 year ago
A
Runaway Baby
Afshan MahmudovaRunaway Baby
asked in Subscription and payments

Account issue

Hi there,  I initially opened an accpunt when i had an iPhone. I have switched off from iphone to Amdroid, its been about 1.5 years but my payment was being processed through apple account. I have asked if there is any way to change it. Since i dont wat to lose my history and create a new account. I sent an email to deezer support and I have been told it is impossible. So i paid from it. After somw time i have changed my credit card and as i dont use apply anymore my payment got declined.  Since i have been told. That it is not possible to changemy account i uodated my details in apple ad payment got processed.  But my account has not been updated. Now it is asking me to pay via android and it doesnt recognize my payment through apple.  Could you please help to  resolve this issue?  

4
Jaime.
Community Manager
1 year ago
A
Runaway Baby
Alfred.RuttaRunaway Baby
posted in Subscription and payments

linking Deezer with edjing

when try to link with edjing I get the following message “My subscription plan Deezer HiFiYou're a Deezer HiFi user, since <date>. The changes to your subscription will take effect on 02/11/2020.” I did upgrade to premium but I still get the error.  Di I have to wait until next billing on the 02/11/2020? 

4
0
Tiny Dancer
1 year ago
F
Tiny Dancer
Funky DodoTiny Dancer
asked in Subscription and payments

100% monthly fees...

Why did Deezer membership monthly fees go up with double the membership fees? Spotify did not have an extreme membership hike like Deezer… Deezer how do you justify the extreme price hike? Are you not worried about losing clients due to the double up monthly fees, are the company doing that well?Just think a country that doesn't have a good exchange rate against the US$, we have to pay a whole lot more to have the same service just to have music that are not accentual but a luxury. I will not give it two thoughts to go over to Spotify which use to be more expensive than Deezer (hence me joining Deezer and not Spotify). I use Deezer every day listening to music on my way to work or wherever I can, I would miss my daily music service for music but I’m not willing to pay double in service fees for what I had. I would rather make an alternative plan or join a music service with a cheaper monthly service fee.

4
M
Tiny Dancer
8 months ago
V
Runaway Baby
Vanyo Todorov PopazovRunaway Baby
asked in Subscription and payments

Refund request for Deezer subscription

Hello, Deezer Team. I would like to cancel my subscription and get my money back. I was auto recharged for premium via Paypal. Thanks for understanding. 

4
Superschlumpf
Deezer Legend
1 year ago
M
Tiny Dancer
Matt.CooperTiny Dancer
asked in Subscription and payments

account status

Hi.I had a payment for family subscription go out on 25.03.2022. My account is only showing as free status. Could you please tell me whats going on. I have followed the instructions, but nothing happening . ThanksMatt 

4
L
Tiny Dancer
1 year ago
A
Runaway Baby
AngeCass04Runaway Baby
posted in Subscription and payments

Complaint

I have used Deezer for just under 30 years, albeit, some of it has been using a free account.For over a year now, I have subscribed monthly to Deezer using premium and paid a monthly subscription of 129 baht. Unfortunately, my bank card got stolen a few weeks ago so I had to cancel card and get a new one. I forgot to upload my new card details so my subscription was cancelled.I tried to reactive my account but they are now charging three times the amount. I was originally paying 129 baht per month in Thailand but this has not increased to 380 baht per month, which is three times the amount. I messaged them saying I would not pay their new amount as as Spotify is only charging 129 baht per month. I got a reply saying that they are competing with global giants (which I thought would be Spotify) and no apology and they were more than happy for me to leave. I have created many playlists over the years so I asked them for copies of my playlists and this took five days for them to copy scree

4
A
Runaway Baby
1 year ago
G
Tiny Dancer
GarypenTiny Dancer
asked in Subscription and payments

International usage

If I have a subscription in country A, can I use it in country B, if country B doesn't offer that type of subscription?ex: Premium subscription from US used in Japan that only offers HiFi subscriptions.I have homes in both countries, but don’t need HiFi, thus do not want to pay for HiFi if not necessary.Currently, the app doesn’t let me use my US Free subscription in Japan, saying it is “not available in your country”. Will this happen with a Premium subscription, as well?

4
Jaime.
Community Manager
1 year ago
D
Runaway Baby
Dj LeonidasRunaway Baby
asked in Subscription and payments

payment

I am new in deezer and i have the premium for 10,99€ per month. Is there any chance to pay after my login for all the year to have the discount? Regards 

4
Jaime.
Community Manager
9 months ago
J
Runaway Baby
Josh ThomasRunaway Baby
asked in Subscription and payments

where has my subscription gone

Hi there, for some reason my premium subscription isn’t working and it’s saying I’m using the free version with adverts. please could you explain why? thanks josh

4
H
Tiny Dancer
11 months ago
D
Runaway Baby
Dmitry KurkinRunaway Baby
asked in Subscription and payments

Блокировка аккаунта в России

Добрый день. В интернете обсуждается, что вы приняли решение заблокировать все аккаунты в России. Это действительно так и когда это произойдет? Официальную информацию о подтверждении/опровержении вы нигде не публикуете, что плохо по отношению к вашим пользователям. Спасибо.

4
R
Tiny Dancer
1 year ago
S
Runaway Baby
sep.mahinoRunaway Baby
asked in Subscription and payments

Did Deezer just send me false advertising?

New-ish user here, switched from Spotify a couple of weeks ago but still hesitant to go from Free to Premium because of prohibitive subscription prices and the non-availability of a couple of my favorite podcasts in the app. This afternoon, though, I received this marketing email from Deezer:The advertised Deezer Premium subscription price is PhP129/month. That’s about US$2.5/month. Yet when I clicked the link, here’s where I was led to:No PhP129/month rate in sight. That’s a steep difference between about US$2.5/month and US$10.99/month.What kind of spammy deceitful advertising are you doing, Deezer?

4
dee_dirk
Deezer Legend
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE