Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 718 Topics
  • 3,674 Replies

718 Topics

M
Runaway Baby
Marko ČičićRunaway Baby
asked in Subscription and payments

šupci ste

Kako da otkažem pretplatu, 2019. sam imao promo kod od CocaCole i skida mi već tri godine pretplatu a ne koristim glupu aplikaciju, kad pratim vaše korake za otkazivanje pretplate onda mi piše da nemam pretplatu a uredno skida svaki mjesec 50kn

1
Yula
Community Manager
1 year ago
C
Tiny Dancer
Camille901Tiny Dancer
asked in Subscription and payments

probleme de paiement

.

1
Yula
Community Manager
1 year ago
A
Tiny Dancer
AlexjdvTiny Dancer
asked in Subscription and payments

Subscription

What type of accoun suits best for me?

1
dee_dirk
Deezer Legend
1 year ago
Sasha.Red
Runaway Baby
Sasha.RedRunaway Baby
asked in Subscription and payments

Recently I had a subscription Family + hifi I Want it back)

Recently I had a subscription Family + hifi I Subscribe it in Russian( i locate in Ukraine)(now it unawelble in Russia) In Ukraine versione I dont see this type of subscription. So how can I resubscribe to family+ hifi?

1
Yula
Community Manager
1 year ago
L
Runaway Baby
little_ashRunaway Baby
asked in Subscription and payments

Premium subscription fee to be refunded

Hi, I tried to pay for my Premium using a Belarusian card on Paypal while I'm in Poland. The payment went through, and the card was charged, but then I got a screen telling that I need to change the country or the payment method and that my card hasn't been charged yet (though it already was). In the end, I've paid the fee, but the Premium is still off, can you please make a refund?

1
dee_dirk
Deezer Legend
1 year ago
S
Runaway Baby
sep.mahinoRunaway Baby
asked in Subscription and payments

Did Deezer just send me false advertising?

New-ish user here, switched from Spotify a couple of weeks ago but still hesitant to go from Free to Premium because of prohibitive subscription prices and the non-availability of a couple of my favorite podcasts in the app. This afternoon, though, I received this marketing email from Deezer:The advertised Deezer Premium subscription price is PhP129/month. That’s about US$2.5/month. Yet when I clicked the link, here’s where I was led to:No PhP129/month rate in sight. That’s a steep difference between about US$2.5/month and US$10.99/month.What kind of spammy deceitful advertising are you doing, Deezer?

4
dee_dirk
Deezer Legend
1 year ago
B
Tiny Dancer
briros3cTiny Dancer
posted in Subscription and payments

refund

I didn't know I payed for Deezer , and I'm tight on money this week, I need a refund back asap please. Right away if possible. Got a bill to pay today. 

1
Zayn-T
Deezer Legend
1 year ago
S
Runaway Baby
SevaraRunaway Baby
asked in Subscription and payments

Help with the payment

Hi. I'm Sevara and I currently live in Uzbekistan, but my card was registered in Russia. I don't have another one. I used to pay 189 rubles which is very affordable, now the payment is 6 times more if I look it up on your website. Also the payment of course is not working. What should I do now? Music is almost the only one thing that helps me to live through this crappy times. Help me please, thank you

3
dee_dirk
Deezer Legend
1 year ago
A
Runaway Baby
Adrian ChampionRunaway Baby
asked in Subscription and payments

Paying for Deezer via Telekomsel

I was paying for my Deezer subscription via the local phone network provider Telekomsel here in IndonesiaHas this option been removed now?

2
A
Runaway Baby
1 year ago
R
Runaway Baby
rayyanyusuphRunaway Baby
asked in Subscription and payments

i cant connect/link last.fm to deezer because the link option isn't there in the sharing preferences screen

this is the only option present in the sharing preferences screen

1
bluezzbastardzz
Deezer Legend
1 year ago
P
Runaway Baby
PinkyandTheBrainRunaway Baby
posted in Subscription and payments

mrs me le roux

Hi. My email address changed from zabeth.leroux@csra.com to melerex@protonmail.com  Please can you do the necessary updates and let me know? I already updated my contact number.  Best ME LE ROUX

1
Yula
Community Manager
1 year ago
S
Tiny Dancer
simplysarah28Tiny Dancer
posted in Subscription and payments

couples accounts

It would be really great if there were more plan options. I don’t need 6 accounts so can’t see the need to pay almost $20 a month. Being able to have 2 accounts for slightly more than I already pay would be convenient for just myself and my spouse. I could have sworn this used to be an option, but maybe my mind is tricking me. 

1
Yula
Community Manager
1 year ago
S
Runaway Baby
Samm10Runaway Baby
asked in Subscription and payments

paid for Deezer family but only able to access free Deezer

Paid on 11.3.22, shown on my account yet I'm still getting ads and being told to upgrade.Not a happy bunny because it's such a faff to get anything resolved with Deezer. May have to move to Spotify....and it's cheaper! 

3
dee_dirk
Deezer Legend
1 year ago
T
Runaway Baby
Tammy Jane WoodworthRunaway Baby
asked in Subscription and payments

subscription

I have had a family Plan for a few years now and paid monthly for it I just paid to renew new for another month..... Today ads started playing... It told me I had to sign up for premium for the ads to stop so I did I paid almost a $100 for a year..... Then it canceled my family... And to renew my family it cost me another $18 I had to resign up..... So I would like to have my $100 back that I paid for the premium if I can't even have my family on it and if ads continue to work I will cancel Deezer

2
M
Tiny Dancer
1 year ago
J
Runaway Baby
JkbaylyRunaway Baby
asked in Subscription and payments

Family premium removed from account

I have recently paid a subscription but had my family premium account removed. Can you please explain why?

2
Yula
Community Manager
1 year ago
D
Tiny Dancer
Deon VisserTiny Dancer
asked in Subscription and payments

subscription problems

I have been in the family subscription for 2 years or longer now. My bank accou t was debited on 16 March 2022 with the family subscription. Now Deezer says that I am on "free" subscription as my deezer has expired. What can be the issue? 

6
P
Tiny Dancer
1 year ago
M
Tiny Dancer
Matt.CooperTiny Dancer
asked in Subscription and payments

account status

Hi.I had a payment for family subscription go out on 25.03.2022. My account is only showing as free status. Could you please tell me whats going on. I have followed the instructions, but nothing happening . ThanksMatt 

4
L
Tiny Dancer
1 year ago
M
Tiny Dancer
MILLIONTiny Dancer
posted in Subscription and payments

My deezer doesn't display forward and reverse arrows

My deezer doesn't display forward and reverse arrows 

2
dee_dirk
Deezer Legend
1 year ago
E
Tiny Dancer
Emilie DagnauxTiny Dancer
asked in Subscription and payments

Probleme compte etudiant

Bonjour, jai souscrit depuis maintenant plus de 6 mois à l’abonnement Deezer Étudiant. Pourtant t’aoute à l’heure alors que j’étais connectée à mon compte (duquel je ne me suis pas déconnectée) l’application m’informe que je ne possède que la version gratuite de Deezer alors que le payement de 5,99€ à bien été effectué le 20/03/2022. J’aimerai pouvoir avoir accès aux fonctionnalités que je paye. Je vous joint une capture d’écran du payement accepté et de l’erreur qui s’est produite.  merci de votre compréhension. 

2
Yula
Community Manager
1 year ago
H
Runaway Baby
Hai Hung DinhRunaway Baby
asked in Subscription and payments

No HiFi option in Premium subscription

Hi, I just noticed that HiFi has been finally integrated into Premium subscription here in Poland. But since I'm still paying for my 'old' Premium subscription, I have no access to HiFi yet.Back when HiFi was a separate offer, you could upgrade even if the previous subscription hadn't come to an end yet. Now you obviously can't because both offers have merged into one.So what should I do now to have access to HiFi? Wait until the end of my current subscription and then subscribe to the new offer? Is there a faster way to upgrade?

1
dee_dirk
Deezer Legend
1 year ago
D
Tiny Dancer
Den.BuraTiny Dancer
posted in Subscription and payments

Change country to Ukraine

Hi, I from Ukrainian. In my settings country is  Russian. I pay for subscription Ukrainian card. Can I change my country to Ukraine ?

1
Yula
Community Manager
1 year ago
J
Runaway Baby
Jeroen TuynRunaway Baby
posted in Subscription and payments

premium but no hifi option

Hi all, I have a premium subscription for almost two years. And recently hifi was added but I can not see this option on any device.How can this be enabled?Thank you,Jeroen 

9
Yula
Community Manager
1 year ago
L
Tiny Dancer
ltybcTiny Dancer
asked in Subscription and payments

How to switch back to hi-fi subscription

Good afternoon, I want to clarify one point, I used a hi-fi subscription, but at one point it was replaced with a dizer premium and I no longer had the opportunity to switch to hi-fi again.  Please tell me how to solve this

1
Yula
Community Manager
1 year ago
S
Runaway Baby
snachlowRunaway Baby
asked in Subscription and payments

Latvian Deezer

I am really curious to know why Deezer Free subscription  will be not able anymore in Latvia from start of 18 of April? Thanks..

2
C
Lover
1 year ago
A
Tiny Dancer
ArtzzzzTiny Dancer
asked in Subscription and payments

trouble paying

I’m trying to pay my deezer premium and it’s lot letting me restore my premium I have the money but it’s not letting me pay 

1
Yula
Community Manager
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE