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How do I change the country of my Deezer subscription?

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N
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Hi,

@Rafael. I noticed that you were able to change the country for a guy on this thread. Can you do this for me? I just bought a monthly subscription for my family and I (while I am away in the states) and didn’t realize Deezer was country sensitive since I’ve always used my account in France.

Thanks!

M
Rank
@Alessandra.Deezer thanks for your reply.
One question though, won't me changing the country opt me to change the payment method for a valid one to the country I will change to? What if I don't have a valid payment method to keep my subscription sustained? Also changing the country is not a solution as it will also show me whats popular or whats hot in the county where my account is set to which brings me back to the same issue which is "not having personalized content" like before this whole country adoption thing.

Thanks.
M.Salama
M.Salama
H
It keeps showing me Spanish songs and charts, how do I get it back to English?
A
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Hello,

i relocated to Luxembourg, please update my profile to enter my French credit card details.

thanks,
Alberic
AV
Flo.Deezer
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Hi @Holliekm please see above how you can do this 😉
Rudi
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Hi there @albericv

Please see above for more info about changing subscription countries.
Rudi
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Hi there @Anroga

You get how it works though, when you mentioned the streaming rights - distributors contracts, etc. So perhaps the best suggestion to help you out is to suggest the Ukranian songs you like, so that they become part of our catalogue :)
For that, please visit this topic for more info 😉
Rudi
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Hi there @Kirill.Korsun 

Thanks for sharing your experience with us. Apologies for the inconvenience.

Please do get in touch with our support team here, perhaps they can sort something out for you :wink:

M
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How can I change the account country in the settings?
The system incorrectly recognizes the country in which I live and many tracks are marked as "this track is not available in your country." I am Russian-speaking, but this does not mean that I am from Russia.
Rudi
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Hi there @Mystic123

Please have a look above 😉
S
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This is ridiculous. It means losing all your playlists and content. Dumber than dumb
Jaime.
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Hi @Nathan Kapi I have changed the country back to France. However, since you subscribed in the US once the subscription renews next month, the country will change back to US.
Then what you need to do is to cancel the subscription, wait until the period ends and next month resubscribe in France.
I hope that helps and let me know if you have any further questions :relaxed:

Noam Asulin
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Hi
Just wait for the current payment period to over so your account will be on free mode . Then renew your subscription and it will recognize your new location
(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
V
Rank

I subscribed a Deezer account few years ago in Poland.

I recently moved in France and i would like to change payment method with my new French bank account but it doesn’t work.

Could you help me please.

Alessandra.Deezer
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Hey @Vertubleu ! Please check this thread for further info ;) 

Rafael.
Userlevel 7
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Are you suggesting that I delete my account, losing my favorite tracks, losing my payment? And is this a good service?


No one said anything about losing favorites.... The only way to change the country if you subscribe from the country of origin using the right IP. This is legal requirements to protect the copyright of the songs.
G
Rank

Why do you have a country selector on your adroid app (not on Win10 Chrome browser) yet per above you have the country defauletd to your subscription origin?

 

Rudi
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Hi there @przemoo99

Thanks for your query. You need to cancel your subscription and once you're back to Free, you can subscribe in Poland (the app will recognise the IP address of the country).
Rudi
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Hi there @kaotisch

If you subscribe on a different country than yours, that country will be set up. I can appreciate that it isn't ideal, but the distributors control the content for each country.

In any case, I've noted your feedback. Check our ideas forum for similar conversations 😉
Rudi
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Userlevel 7
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Hey @Sebastián Acuña

It doesn't mean that. Cancelling a subscription doesn't affect your saved content. You'll just need to download your downloaded content again. Playlists, albums, favorites, will all remain. Hope this clarifies everything.
P
The recommendations bring me a to of French stuff and only French podcasts. I opened the account in France, but I want to have the recommendations in English. I don't live in France anymore. Thanks for your help.
Flo.Deezer
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Hi @patnam62 please see above how to change country in your account 😉
Jaime.
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Hi @Greg.Zuccarini we have our country selector tool to offer Free and paid subscribers the possibility to change their country recommendations. However, the default country will still be the one where you are paying your subscription.
More info here: https://support.deezer.com/hc/en-gb/articles/360012847878-Changing-your-country-recommendations-on-Deezer

G
Rank

With all due respect it does nothing to change the recommendations from one country to another

R
I've just gone on holiday and just payed my Deezer subscription in another country, but it's taken the money out of my account but when I go onto the app the next day it says I'm on free. I can't listen to any of my music and nothing I do seems to fix it. Please help.

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