Best answer by Pia.Deezer
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How do I change the country of my Deezer subscription?
Hello! How can i change my country? I don't want see music that recommended for my country
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I'm English but I live in Indonesia. Can't I simply change my preferences to English and not have my flow and other suggestions in Indonesian? No point cancelling my subscription because I live in the country and I'm not planning on flying to the UK any time soon. Surely choosing which country preference is a basic option?
Hi Rafael, I set my account up on a company computer and did not know about this restriction, we VPN in to germany for securty and now I only get German suggestion, I live in Sweden and my account just got paid for a new month, can you please update mine as well?
/Björn Bäck
/Björn Bäck
Userlevel 7
+7
If you use the Germany ip, the same will happen with every single streaming service... 🙂
Userlevel 7
+1
Hi @Davey1980 I am afraid that is not the case. The only way to have your account set to UK is to activate a subscription while being in the Uk, sorry about that 😉
Hello,
is there a way of changing the account's country without cancelling my subscription? Wanna change it back to Israel (I was in Germany)
My subscription is going to last one more month and I can't afford waiting for the subscription to end and then renew it..or did I get it wrong?
Thanks in advance for all helpers,
R
is there a way of changing the account's country without cancelling my subscription? Wanna change it back to Israel (I was in Germany)
My subscription is going to last one more month and I can't afford waiting for the subscription to end and then renew it..or did I get it wrong?
Thanks in advance for all helpers,
R
Userlevel 7
+1
Hi @Nanoosh unfortunately you have to cancel it yes, but all the music will be the same. See above for more info 😉
Userlevel 7
+7
After canceling you have to wait until your account is free again. Then you have to subscribe from the country of origin.
Userlevel 7
+7
Hello
Apologies for any inconvenience this may cause.
Same here. Registered in France during holidays, now I'm stuck with a lot of french content, podcast, recommendations etc. This really is not of this time. This will definitely move me again to another music service.
Cancel subscription then re-subsbcribe and pay again eventhough I just recently renewed mu sibscription?
Please help - I originally had a deezer account in Switzerland but have moved back to the UK. Finding no way to change country, I deleted the app, reinstalled, created a brand new account, and yet it’s still telling me that to subscribe to premium I have to pay 17 Swiss Francs per month. I checked my iTunes account and it is linked to UK. CHF17 is too much, plus I’d incur currency exchange fees by trying to pay in francs from my English bank account. After deleting, reinstalling and creating a brand new account, I simply have no idea what to do next, and I miss my music. Help welcome! 🙂
Userlevel 7
+7
Hi there @Staggster's Tunes
You need to cancel your original subscription which was purchased in Switzerland and resubscribe in the UK - the app recognises the country IP address and that's how the payment will be set up as well. You won't lose your music by cancelling the subscription.
If that subscription was made via iTunes - you need to cancel with them. For more info, please check here.
Once it's cancelled you can subscribe with us directly and pay a little bit less 😉
You need to cancel your original subscription which was purchased in Switzerland and resubscribe in the UK - the app recognises the country IP address and that's how the payment will be set up as well. You won't lose your music by cancelling the subscription.
If that subscription was made via iTunes - you need to cancel with them. For more info, please check here.
Once it's cancelled you can subscribe with us directly and pay a little bit less 😉
Hi Rudi, perhaps you misread my message... I’ve cancelled my subscription, deleted and reinstalled the app, in UK, connected to a British WiFi service.... and it’s still quoting me prices in Swiss Francs. How can I get around this after those steps have been taken and the problem still isn’t solved? Could I perhaps use a laptop to sign up and see if it works that way?
Thanks in advance for help!
Thanks in advance for help!
Userlevel 7
+7
Hi again @Staggster's Tunes
The reason why I've said that is because your account shows as registered on 1 March 2019 with the country set to Switzerland. Were you using a VPN at the time?
The way I see it you need to be on Deezer Free before subscribing again in the UK. The account linked to the email you sued here in the community is set to Premium and from Switzerland as I've mentioned - so try to login to Deezer.com on a PC, cancel the subscription and once it's back on Free, resubscribe in the UK with the same account.
The reason why I've said that is because your account shows as registered on 1 March 2019 with the country set to Switzerland. Were you using a VPN at the time?
The way I see it you need to be on Deezer Free before subscribing again in the UK. The account linked to the email you sued here in the community is set to Premium and from Switzerland as I've mentioned - so try to login to Deezer.com on a PC, cancel the subscription and once it's back on Free, resubscribe in the UK with the same account.
Userlevel 7
+7
Hi there @julien Hennico
Yes, you'll have to unsubscribe and subscribe again, with the same account, so this way you don't lose any saved playlists or albums 😉
Yes, you'll have to unsubscribe and subscribe again, with the same account, so this way you don't lose any saved playlists or albums 😉
Hey, I live at the border on the German side and want to get deezer Premium but for 19.99zł in Poland (bc I also have only a polish bank account). Do I have to go extra to Poland to get it? And how does it work? I installed deezer bc it showed the polish price, my account is in polish the german price is 9.99€, so double the price, that's too much for me unfortunately... Is there any possibility I could get the polish version?
Thanks in advance 🤙🏻
Thanks in advance 🤙🏻
Thats soo annoying, easier to change streaming service I guess.
Not Spotify. My residence is in the US but I am in Ecuador indefinitely. Spotify was able to set my residence to the US even though I am at an Ecuador IP. I have been back and forth with Deezer. Some reps say they can but don’t, some reps say cancel and input US billing information which doesn’t make sense because my account currently has US billing information. Bottom line, Deezer can’t, Spotify can.
If you use the Germany ip, the same will happen with every single streaming service... 
Userlevel 7
+7
Hey there @przemoo99
Please follow the tips above and you should be able to register your account in Poland (currently in Germany) 😉
Please follow the tips above and you should be able to register your account in Poland (currently in Germany) 😉
Userlevel 7
+7
Thanks for your honest feedback
Y’all really need to get reps on these forums that have the same passion for music your clients have.
Hi, my account is suggesting me playlists and top-charts in Germany while I'm in Ireland.
I asked a year ago to change this (I lived in Germany 6 months 2 years ago), I thought it changed but I'm still having my home page and suggestions full of German playlist.
Could you permanently change this on the backend?
I think it's related to the billing country but again it should be Ireland here, not Germany since the billing information is Irish.
I asked a year ago to change this (I lived in Germany 6 months 2 years ago), I thought it changed but I'm still having my home page and suggestions full of German playlist.
Could you permanently change this on the backend?
I think it's related to the billing country but again it should be Ireland here, not Germany since the billing information is Irish.
Userlevel 7
+7
Hi there @Maxrider
I've had a brief look on our side and your account is indeed set for Germany. This topic here will help you understand how to change it 😉
I've had a brief look on our side and your account is indeed set for Germany. This topic here will help you understand how to change it 😉
Userlevel 7
+3
Hi
I just checked your Deezer Premium account and I was able to see that you only tried to stop the payment but you did not cancel the subscription yet. Please take a PC or Mac (not mobile phone or tablet) » open internet browser Chromecast, Firefox or Safari » log into your Deezer account » click on your profile in the top right corner » click on account settings » My information tab » Manage my subscription » click on Cancel subscription
Once your Deezer account reverts to the Deezer Free version on 25/01/2020, you can activate a new subscription on the same Deezer account whilst being in USA. You will then have access to the Deezer USA music library and will get charged with the corresponding currency.
Please also bear in mind that you need to use a local payment method (payment method issued in the default country).
Please let me know if you need any further help.
coration.
the location on home page is in Israel. im not intrest in the music that showing from them.
I want to change to france home page. i have paid for a year yesterday and the next subscribe will be only 12 mounth from now. its not good to me to use deezer in Israel home page. can someone from technical support do the change for me without needing to cancel my account and get the money back and subscribe again.
the location on home page is in Israel. im not intrest in the music that showing from them.
I want to change to france home page. i have paid for a year yesterday and the next subscribe will be only 12 mounth from now. its not good to me to use deezer in Israel home page. can someone from technical support do the change for me without needing to cancel my account and get the money back and subscribe again.
Userlevel 7
+7
Hey there @AFB
Please see above 😉
Please see above 😉
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