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Answered

Change bank account number, not payment method

  • 14 January 2020
  • 9 replies
  • 342 views
W
Rank

I'd like to change my bank account number without changing the payment method. I'm now paying with iDeal (from The Netherlands) and want to keep doing so, just from a different account. Thanks!

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Best answer by Pia.Deezer 16 January 2020, 19:11

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9 replies

Pia.Deezer
Userlevel 7
Badge +3

Hello @wouter.veldhuis.39 in that case, you please have to cancel your current Premium subscription, wait until 9th of February and the re-subscribe to Premium with the same Deezer account and the new bank account number. Apologies for the inconvenience caused.

Let me know if you need any help with that :slight_smile:

C
Rank

I need to change my credit card number for my monthly payment

Alfredo.Deezer
Rank
Userlevel 6
Badge +3

Hi @chrislang !

I’ve checked your account and I can see that you have already changed your bank card number :credit_card:  for your next payment :tada:

Let us know if you need anything else,

Thanks ;)

M
Rank

hi there my account sais that I have failed to pay my account but it is a debit order off my account for the last 4 years ease help me fix it!!

A

Hey @Mark.pienaar 

Please contact support:

https://support.deezer.com/hc/requests/new

A
Rank

Hi!

I have to change my credit card number for my monthly payment. I tried multiple times but I can't enter the code I get in the text message therefore I can't add my new credit card.

My card expires this December should I try again in January?

Thanks in advance!

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Agnes Wappel I have checked in our system and you credit card change has been successful now.
If you have any further questions please let us know.
Thanks :)

R
Rank

How can I add bank account and routing number as payment 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Richard Carabajal, thank you for reaching out.

Here are the step-by-step instructions to update your bank account details:

  1. Go to Settings. Note: If you're logging in with Deezer Family, please use the Main profile to change your details

  2. Select Account Management.

  3. Choose "Manage my subscription."

  4. Navigate to "Payment Method."

  5. Change or update your payment method, and enter your new details.

If you have any questions or encounter any issues, feel free to let me know.

 

 

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