🚨​​​​​​​ BREAKING NEWS: Deezer Premium/Family 🚨​​​​​​​ (Update)

My account is still affected! I thought the problem was meant to have been resolved? 

Bonjour, mon problème n’a toujours pas été résolu. Je suis dans un compte famille mais avec une autre adresse e-mail, (betscouneva0@gmail.com) 

Comment régler se problème 

My family members are still not listed. The issue is not resolved yet.

If your family members are not listed, please contact our Deezer Support Team and a member of the team will check your account and help to restore them.
Thanks

Hi, I can now get onto my Deezer account, but it looks like the other member's on my Deezer Family account have been removed and they can no longer log in 👎. I'm just hoping all their playlists haven't been lost!

PUES YO ESTOY BIEN CON DEEZER SIEMPRE BRINDAN UNA BUENA ATENCION Y SI PASO ESE PROBLEMA NI LO NOTE ESA NOCHE LO REPARARON YA A LAS 9 LO HABIAN SOLUCIONADO OTROS SE DEMORAN HASTA MESES PERO USTEDES LO HICIERON RAPIDO POR ESO SIEMPRE ESCOGERE DEEZER

My daughter lost her playlists 🙄 .. and I’m constantly asked to update my plan. Please tell me when you‘re ready. 
 

bye c

One user affected do far in Poland within family sub. Any troubleshooting from the user side? Reinstall app did not work. 

Me too Chris! 👀

Hi,

Since the Deezer family plan issues on Friday, the other accounts of my family are still having issues.

They no longer show on my account as members. Does this mean they have lost all their playlists? I am assuming I will have to reinvite them, or are you doing something to sort this problem on your side?

Still broken here also, all users are gone from my family account ...

Family plan isn’t working properly. Will you be issuing credits to accounts, since we have not been able to use what we’re paying for?

If you are still experiencing problems with your Premium/Family account, please contact our Deezer Support Team and one of our agents will help with your request.
Thanks 

Hi folks,

Please see my response to this thread. Closing out this topic as it relates to a previous technical issue.