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Breaking News: Deezer Outage 🚨

Jaime.Deezer
Community Manager
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UPDATE🚨
The service is up again and can be used but you may need to log out of the app and back in again for it to work. We will continue to monitor the situation. Please do not hesitate to reach out if you should encounter recurring issues.

 

Thank you for your patience

 

-------------------------------

 

We have identified the underlying cause of the outage and are working on a resolution. While Deezer is up again, you may still experience some disruption while our technicians work to restore normal service.

 

Thank you for understanding


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We're experiencing a global server issue at the moment. You may not be able to log in or access all your music content.

 

Please bear with us while our teams are investigating this issue. 

 

Apologies for the inconvenience.

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    16 replies

    GropplerZorn
    Deezer Legend
    Forum|alt.badge.img+17
    • GropplerZornDeezer Legend
    • Deezer Legend
    • 1023 replies
    • January 8, 2025

    Happily streaming, problem-free, here in the US. 🤷🏻

     

    G
    Nina Nebo
    1 person likes this
    • Nina Nebo
      Nina Nebo
    archaic_email
    Lover
    Forum|alt.badge.img+1

    App is currently down in Canada for me. 

    GropplerZorn
    Nina Nebo
    2 people like this
    • GropplerZorn
      GropplerZorn
    • Nina Nebo
      Nina Nebo
    E
    Lover
    Forum|alt.badge.img+1
    • Evonos
    • Lover
    • 24 replies
    • January 8, 2025

    I cant access any page of deezer except favourites , the favourites page still loads entirely fine and i can even access flow from that and it plays just fine just cant favourite new songs.

     

    maybe this is helpfull info.

     

    -Germany

    GropplerZorn
    Nina Nebo
    2 people like this
    • GropplerZorn
      GropplerZorn
    • Nina Nebo
      Nina Nebo
    H
    Tiny Dancer
    • HanCurunyr
    • Tiny Dancer
    • 1 reply
    • January 8, 2025

    Brazil here

    Desktop app and website are offline

    On Android, I can still listen to my downloaded playlists

     

    Just when I was typing this, website is back and working, desktop app still off tho

    GropplerZorn
    Nina Nebo
    2 people like this
    • GropplerZorn
      GropplerZorn
    • Nina Nebo
      Nina Nebo
    BigFKahuna
    Lucky Star
    Forum|alt.badge.img+3
    • BigFKahuna
    • Lucky Star
    • 131 replies
    • January 8, 2025

    Downloaded tracks still play in offline mode.

    BigFKahuna
    GropplerZorn
    Nina Nebo
    2 people like this
    • GropplerZorn
      GropplerZorn
    • Nina Nebo
      Nina Nebo
    Duong
    Tiny Dancer
    • Duong
    • Tiny Dancer
    • 1 reply
    • January 8, 2025

    I'm in Southeast Asia, and I've been able to access the service again.

    GropplerZorn
    Nina Nebo
    2 people like this
    • GropplerZorn
      GropplerZorn
    • Nina Nebo
      Nina Nebo
    Jaime.Deezer
    Community Manager
    Forum|alt.badge.img+7
    • Jaime.Deezer
    • Author
    • Community Manager
    • 5153 replies
    • January 8, 2025

    We have identified the underlying cause of the outage and are working on a resolution.
    While Deezer is up again, you may still experience some disruption while our technicians work to restore normal service.
    Thank you for understanding 

    archaic_email
    GropplerZorn
    Nina Nebo
    4 people like this
    • archaic_email
      archaic_email
    • GropplerZorn
      GropplerZorn
    • Nina Nebo
      Nina Nebo
    • Leonídia.Deezer
      Leonídia.Deezer
    Nina Nebo
    Deezer Legend
    Forum|alt.badge.img+13
    • Nina NeboDeezer Legend
    • Deezer Legend
    • 4711 replies
    • January 8, 2025

     

    I'm in Croatia and I was have Deezer issue before 30 min ,but now all work as normal !

    💜🎧 | One good thing about Music, when it hits you, you feel no pain | 🎶💜
    GropplerZorn
    CharlyMX
    2 people like this
    • GropplerZorn
      GropplerZorn
    • CharlyMX
      CharlyMX
    CharlyMX
    Deezer Legend
    • CharlyMXDeezer Legend
    • Deezer Legend
    • 730 replies
    • January 8, 2025

    Reporting from Mexico:

    Everything is back to normal
    Greetings and keep the music flowing

    I 💜 Deezer
    GropplerZorn
    Nina Nebo
    2 people like this
    • GropplerZorn
      GropplerZorn
    • Nina Nebo
      Nina Nebo
    archaic_email
    Lover
    Forum|alt.badge.img+1

    Seems it’s now getting back to normal on my end - Canada. 

    Thank you! 

    GropplerZorn
    Nina Nebo
    Leonídia.Deezer
    3 people like this
    • GropplerZorn
      GropplerZorn
    • Nina Nebo
      Nina Nebo
    • Leonídia.Deezer
      Leonídia.Deezer
    P
    Tiny Dancer

    Well it annoyed me enough to cancel my sub, tidal will do for now instead

    Nina Nebo
    1 person likes this
    • Nina Nebo
      Nina Nebo
    GropplerZorn
    Deezer Legend
    Forum|alt.badge.img+17
    • GropplerZornDeezer Legend
    • Deezer Legend
    • 1023 replies
    • January 8, 2025

    Bye Bye Goodbye GIF by GIPHY Studios 2023

    G
    AeronA
    Tiny Dancer
    • AeronA
    • 11 replies
    • January 8, 2025
    Paul Couzens wrote:

    Well it annoyed me enough to cancel my sub, tidal will do for now instead

    Tidal was down New Year’s Eve. Good luck… 

    awesomemac
    archaic_email
    GropplerZorn
    4 people like this
    • awesomemac
      awesomemac
    • archaic_email
      archaic_email
    • GropplerZorn
      GropplerZorn
    • sonicsphere
      sonicsphere
    awesomemac
    Deezer Legend
    Forum|alt.badge.img+5
    • awesomemacDeezer Legend
    • Deezer Legend
    • 1474 replies
    • January 8, 2025

    I didn’t had any problems and I was using Deezer somewhere between 16:00-17:00 (Amsterdam/Paris time). Glad that it has been fixed.

    archaic_email
    GropplerZorn
    Nina Nebo
    3 people like this
    • archaic_email
      archaic_email
    • GropplerZorn
      GropplerZorn
    • Nina Nebo
      Nina Nebo
    R
    Tiny Dancer

    Will Deezer post the RCA for the outage? Or is that not a thing here?

    mdmrx
    Lover
    Forum|alt.badge.img
    • mdmrx
    • Lover
    • 15 replies
    • January 9, 2025

    waiting an update for android. the one at playstore belongs to december

    thank you for your efforts

    Leonídia.Deezer
    1 person likes this
    • Leonídia.Deezer
      Leonídia.Deezer
    TERMS OF USE DEEZER COMMUNITY SITE