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I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free
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204 replies

Jaime.Deezer
Community Manager
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  • 5104 replies
  • December 15, 2020

Hi @Waleed K. El-kararty your subscription is active know. Please keep in mind that payments via Fawry might take up to 24 hrs to activate.
Cheers:relaxed:


  • Tiny Dancer
  • 1 reply
  • December 17, 2020

Saya sudah membeli langganan 1bulan,tapi belum dirubah ke deezer premium,terimah kasih

 


Jaime.Deezer
Community Manager
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  • December 18, 2020

Hi @Grianto Iyan your subscription has been activated. Cash payments can take up to 24hrs to activate.


  • Tiny Dancer
  • 1 reply
  • December 19, 2020

I’ve paid for my family subscription for deezer and I still get advertisements and being asked to subscribe with adds it’s been 2 weeks please help! 

 


Jaime.Deezer
Community Manager
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  • December 20, 2020

Hi @Alexcruz98 it seems that you tried to subscribe via apple. If you have a copy of the payment, please get in touch with our Deezer Support Team and one of our agents will help you to activate the subscription.
Thanks :relaxed:


Hi, Because of bank problems my subscriptions has been paid two day later. I try to figure out why my account is still Deezer Free? Of course I have bank confirmation of this payment. Could you please help me in this issue?


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • December 22, 2020

Sure, we can definitely help @Arkadiusz Skoracki 

Please contact our support team using the link @Jaime. mentioned above, and they should help sort things out :relaxed:


Hi, Because of bank problems my subscriptions has been paid two day later. I try to figure out why my account is still Deezer Free? Of course I have bank confirmation of this payment. Could you please help me in this issue?

All the best.

Arek.

 


  • Tiny Dancer
  • 2 replies
  • December 23, 2020

I have a error my deezer is not free I'm paying for the a premium of 9.99 and it has been taken out of my account but it says my deezer is free not so and it playing 30 second of the songs I'm trying to listen to. 


Jaime.Deezer
Community Manager
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  • December 23, 2020

Hi @Arkadiusz Skoracki please get in touch with our Deezer Support Team and provide the copy of the payment from your bank and one of our agents will be able to help.
Thanks :relaxed:


  • Tiny Dancer
  • 1 reply
  • December 26, 2020
I made the payment twice and I also received deacon confirmation from you for the premium account and information that the account is active, but unfortunately I still have the account inactive.    I am asking for help considering that I have already paid twice for the same activation.

  • Tiny Dancer
  • 2 replies
  • December 26, 2020

I paid deezer premium and my account is still on free


I did not stop my subsribtion but my account says Free Deezer. I paid R59 for premium. But lost all my downloaded songs etc. 

 

Leonie du Preez

 

 

 


Jaime.Deezer
Community Manager
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  • December 27, 2020

Hi @dusukufu please get in touch with our Deezer Support Team and provide information of the payments that you mention and one of our agents will be able to help with your request.
Apologies for the inconvenience.:nerd:


Jaime.Deezer
Community Manager
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  • December 27, 2020

Hello @Xime ponce please check the information above in this topic if your subscription has not been activated yet.
If the problem persists just let me know.
Thanks :)


Jaime.Deezer
Community Manager
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  • December 27, 2020

Hi @LeonieduPreez please get in touch with our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help with your request.
Thanks


  • Tiny Dancer
  • 2 replies
  • December 27, 2020
Jaime. wrote:

Hello @Xime ponce please check the information above in this topic if your subscription has not been activated yet.
If the problem persists just let me know.
Thanks :)

Thnak you, i have already tried everything and i still dont have the premium, apple store sent me the receive of the payment and when i try to get premium

again it says im already suscbribe to

premium


  • Tiny Dancer
  • 1 reply
  • December 27, 2020

Already payment but still not activated 


Hi.

Despite the payment, I still have deezer free. 

I have been pay for a Deezer since Nov 2019 - this is my subscription -  and for last two months I have Deezer Free. 

I emailed to Google Pay and all my payments are made on time. 

My last payments has been done 7.01.2021 and till now I have Free account.

My previous payment was 8.12.2020 - but my account has been change from Family to Free.

Please check what can I do to have again my Deezer Family.

Below my printscreen from google pay.

 


Hi Jamie,

Despite the payment, and I still have deezer free. 

I have been pay for a Deezer since Nov 2019 - this is my subscription -  and for last two payments I have Deezer Free. 

I emailed to Google Pay and all my payments are made on time. So it is no bank problem.

My last payments has been done 7.01.2021 and till now I have Free account.

My previous payment was 8.12.2020 - but after that payment my account has been change from Family to Free.

Please check what can I do to have again my Deezer Family.

Below my printscreen from google pay.

All the best.

Arek


Jaime.Deezer
Community Manager
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  • January 13, 2021

Hi @Arkadiusz Skoracki I am sorry that you had problems with the payment. Please contact our Deezer Support Team and one of our agents will be able to help you.:nerd:
I have removed the payment information, for security and privacy reasons as this is a public forum.


  • Tiny Dancer
  • 1 reply
  • January 16, 2021

I've been debited for the premium subscription some days ago but today I couldn't play music and it still says I'm on Deezer free, I need help.


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • January 18, 2021

Hey @Gunjacksays 

Don't worry, we can certainly help you with that. Please check here to get in touch with our support team:

 


  • Tiny Dancer
  • 1 reply
  • January 29, 2021

Hello,

You are taking £9.99 per month from my bank account and I find I only have Deezer free with limited access, can you please tell what I have been paying for over the past few years?

Please respond ASAP otherwise I will cancel the direct debit which I really don’t want to do.

Thanks

Glenn Salmon


Jaime.Deezer
Community Manager
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  • January 31, 2021

Hi @salmong it might be the case that you are logged in to the wrong account.
Please check the info above in this page and see if that works. Otherwise, please get in touch with our Deezer Support Team and one of our agents will be able to assist you.
Thanks :)


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