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Run A Traceroute

Occasionally, when you contact Customer Service with a connection problem, we may ask you to perform something called a traceroute to help us find out what’s wrong with your Deezer connection. A traceroute shows the steps that an internet connection, like the one between you and the Deezer service, takes to reach its destination. Jump to section: How to run a traceroute on Windows How to run a traceroute on Mac Before you contact us directly about connection or latency issues, please take a look at our troubleshooting articles. Note: You’ll need to use a desktop computer to perform a traceroute. If your issues are with our mobile app, you’ll need to connect your desktop to the same network as your phone, either through tethering or Wi-Fi How to run a traceroute on Windows From your computer’s desktop, in the search field, type cmd Right-click on Command Prompt and select Run as Administrator The Command Prompt application will open Enter tracert -h 20 www.deezer.com if your issues are on browser Alternatively, enter tracert -h 20 api.deezer.com if your issues are on our mobile app. You’ll need to be on the same network as your phone Note: For music streaming issues where playback is stuttering, pausing or stopping entirely, enter tracert -h 20 cdn-proxy-0.deezer.com, tracert -h 20 e-cdn-proxy-0.deezer.com, tracert -h 20 cdns-proxy-0.dzcdn.net, or tracert -h 20 e-cdns-proxy-0.dzcdn.net Note: For other content issues, such as when artwork for an album cover isn’t loading, enter tracert -h 20 cdn-files.deezer.com, tracert -h 20 e-cdn-files.deezer.com, tracert -h 20 cdns-files.dzcdn.net, or tracert -h 20 e-cdns-files.dzcdn.net Select the Enter or Return key on your keyboard Allow a minute or so for the traceroute to finish. When a new line of text appears in the command prompt, the traceroute is done When it’s complete, select all the text and copy it (press Ctrl + A, then Ctrl + C). You can then paste (Ctrl + V) this text into your reply to us Warning: If you receive an error message, you did not run the command prompt in Administrator Mode. Return to step two and try again. How to run a traceroute on Mac From your Mac desktop, go to Applications, then Utilities and open the Terminal Enter traceroute -m 20 -w 1 -a www.deezer.com if your issues are on browser Alternatively, enter traceroute -m 20 -w 1 -a api.deezer.com if your issues are on our mobile app. You’ll need to be on the same network as your phone Note: For music streaming issues where playback is stuttering, pausing or stopping entirely, enter traceroute -m 20 -w 1 -a cdn-proxy-0.deezer.com, traceroute -m 20 -w 1 -a e-cdn-proxy-0.deezer.com, traceroute -m 20 -w 1 -a cdn-proxy-0.deezer.net, or traceroute -m 20 -w 1 -a e-cdn-proxy-0.deezer.net Note: For other content issues, such as when artwork for an album cover isn’t loading, enter traceroute -m 20 -w 1 -a cdn-files.deezer.com, traceroute -m 20 -w 1 -a e-cdn-files.deezer.com, traceroute -m 20 -w 1 -a cdn-files.deezer.net, or traceroute -m 20 -w 1 -a e-cdn-files.deezer.net Select the Enter or Return key on your keyboard Allow a minute or so for the traceroute to finish. When a new line of text appears in the command prompt, the traceroute is done When it’s complete, select all the text and copy it (press Cmd + A, then Cmd + C). You can then paste (Cmd + V) this text into your reply to us

Deezer Desktop App

Explore millions of songs in our catalogue with our Deezer desktop app. Simply download the desktop app for your computer so that you can stream music whilst working, playing games or browsing the web. You can access Flow, live radio and all of your favorite podcasts! Jump to section: Requirements How to download an album or playlist How to switch to FLAC audio Here are just a few of the perks of using the app: Use hotkey control; play, pause, and skip tracks with your keyboard Download content and listen in Offline Mode Stream FLAC quality Requirements You will require: MacOS 11 or later on Mac Windows 10 and 11 on Windows machines How to download an album or playlist Select the album or playlist that you want to download Select the Download icon to start downloading all of the songs on the album or playlist Once completed, a green tick will appear Note: It is not possible to download individual songs How to switch to FLAC audio On the player, select Audio Select High Fidelity FAQ Can I choose where to save downloaded tracks? No, it's not possible to choose where files will be stored. All files are stored on the drive that you have the app installed on. I recently subscribed to Deezer, but the desktop app keeps crashing. How do I prevent this from happening? If you experience issues using the desktop app, we recommend updating the app to the latest version. Deezer values your feedback. Join the conversation at Deezer Community. Want more insight to the topics explored in this article? Find out more at Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds