Hi,
With a family subscription all profiles should be able to add another connection method to act as an individual account if I am not misunderstanding. However it does not work correctly since some months, I can connect using my personal account but I am always redirected to the “Select your profile" page and in my account settings I always have the option to “Add an email and a password".
Best answer by Anonymous
Hey
It sounds like a user error to me.
It often helps to log out and log in again with your own credentials. As an admin, you should be able to use your profile normally without constantly going to the profile selection page.
It might also make sense to contact support:
→ https://support.deezer.com/hc/requests/new
Hey
It sounds like a user error to me.
It often helps to log out and log in again with your own credentials. As an admin, you should be able to use your profile normally without constantly going to the profile selection page.
It might also make sense to contact support:
→ https://support.deezer.com/hc/requests/new
Hi
I have already tried to logout and then login again using my personal credentials on a non-admin profile, but I can still choose another profile and I am still asked to add an email and a password. And, concerning the admin account, I don't think it should be impacted as it should always have an “Admin right" and so an access to all profiles (I suppose). My issue only concerns profiles other than the administrator.
Finally, I am not sure why I should contact the support, as I am on the latest beta version and I do not think this issue is normal. I think that connecting a family profile with your own credentials should make it act as an individual account, not just creating another credential to access the family account (with all profiles). If it is, maybe it should be changed as I do not think it makes any sense.
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