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Wear OS download hangs on last aong


Hello,

 

When downloading favourite play lists to my galaxy watch 4 the Download hangs on the last song for each play list and the downloads not completed . I see that others have had this issue but has anybody found a work around? The latest app updates means downloads are way faster but usless unless the Download can finish!

 

Thanks,

Craig

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9 replies

Yula
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  • 3218 replies
  • March 12, 2023

Hello there @craigus195

How many songs are in your favourite playlist? 

To speed up your download, we recommend that you choose playlists that do not exceed 100 songs

alsoโ€ฆ We recommend that you turn off your phone's Bluetooth when downloading or playing content to improve the performance of your watch


  • Author
  • Runaway Baby
  • 3 replies
  • March 12, 2023

Hi @Yula,

They are fewer than 100 (between 35 and 80) and I do turn off Bluetooth and rely on wifi. The speed of the download is not the issue, it's the fact that the last song never downloads.


Yula
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  • March 14, 2023

this is very weird, @craigus195, do you mind deleting that last song from the playlist and see if it downloads completely? 

Just to see if the issue is linked to the song or not...


  • Tiny Dancer
  • 3 replies
  • March 19, 2023

I have this EXACT issue.  I just bought a pixel watch and the download hangs at the second to last song.  I am literally at witโ€™s end with it!  Whether or not bluetooth is on is irrelevant.  It just simply wont download.  I even tried deleting the last couple of songs and now it just hangs at 2 prior to the new maximum number of songs on my playlist.  Does anyone have any meaningful advice on how to address this?


  • Tiny Dancer
  • 3 replies
  • March 19, 2023

@Yula I did the exact advice you gave and the problem persists for me as well.

 


Yula
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  • 3218 replies
  • March 21, 2023

Hello @CabooseCC

can you please try with a smaller playlist first and see if the issue persists? 

Can you send me screenshot of what you see? 


Yula
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  • 3218 replies
  • March 27, 2023

Ok @craigus195 @CabooseCC developpers were able to understand that some tracks are unreadable for the WearOS device, so yes, the problem is linked to a track. 

If you identify the track where the download stops, please just remove it from the playlist and you will be able to download until they find a fix for this problem!


  • Tiny Dancer
  • 3 replies
  • March 27, 2023

@Yula 

 

I really am not sure how I would identify which songs are the problem because I don't get any error message to go off of.  I would literally have to meticulously go through my list and eliminate them systematically.  I guess I'll just wait for the update. 


Yula
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  • March 28, 2023

Sorry about that @CabooseCC, if itโ€™s linked to the unreadable tracks it should be soon. 

You could actually try again now with a playlist and let us know if it works please...