Best answer by Gazturner
View originalHi I've read all of this thread going back 2 years. My husband and I are devastated as we can't play our premium deezer on any of our Samsung multiroom WAM speakers, only on our Samsung soundboard. Looks like I will have to cancel my Deezer account then, very disappointing. Can't believe this issue can't be resolved. We like many others have tried everything, repeatedly, to no avail.
I can see that the app version 4143 is from the 28. february 2020 and therefore I think this update is the problem…. Yes we are many there didn’t have the problem from back in february. But I think it’s because our devices automatic update the apps ongoing and this I think can take a while…
The last update before 4143 is from december 2018. So this can be a very scary future we look into, if we want to get Deezer to work with Multiroom and if the problem is located with Samsung…..
Well well!
Back up and running this morning.
Well done someone......
X
Still not working at my MultiRoom Application :-( 
+7
Hi there
Thanks for coming back. We haven't had updates from Samsung at the moment.
However, I've tried to have a brief look at your account and I couldn't find a Deezer account linked to the Gmail email you used here in the community. So I suggest you check your credentials, your account could be linked to another email address 
+1
Well, believe it or not it is now working again!!!!!
My Samsung R3 has now connected again to Deezer. Finally!!!!!
Not sure whether Samsung or Deezer sorted it out ... but thanks.
Just tried mine and it logs in now.
Yet the playlist issue that some user were suffering from persists! 
OMG Gazturner…. This is great news!!
But like Ruediger it’s not working for me either….
Because I have a very big system with many speakers and devices with the app. I will awaite to hopefully hear some more who can get it to work, before I reset all my equipment.
Really hope you not the only one ;-)
Not working for me either.
Still not working.. never has..
Can see that “Rudi” - “Community manager” also reading this threat. So I aspect there’s been done something from Deezer’s developer team!?…. Please let us know Deezer….
+7
It's a partnership
We're preparing our platform for better integrations in the near future. So I hope you can still support us until then 
I'll be passing your feedback straight-away!
+7
Thanks for letting us know 
doesn't work on my systems as well.
So I still think, this will never get fixed. Anyways, my Premium subscription is cancelled and I am happy with Spotify. Deezer, you lost me as paying customer because of this.
+7
We're actually working on two Sonos projects at the moment
Thanks for your honest feedback, super appreciated 
För någon dag sedan fick jag meddelandet att det inte finns något Internet när jag ska lyssna på musik från min Samsung Multiroom app.
Hittade inte problemet, sökte efter en lösning hos Deezer och gjorde som ni sa, nu kan jag inte längre logga in på appen genom Deezer.
Det står att användarnamnet eller lösenordet är fel. Har ändrat och tagit bort apparna men utan resultat?
+3
Hello
Here's what you can do:
This should fix your issue, but please give me a shout if you need extra help,
Thanks!
Got exactly the same problem as above, been on to Samsung for over 1 hour this morning and they couldn't help only one thing I can do is cancell my account until sorted
Yes it’s really sad….
I’m sorry Rudi, but I am very provoked, when you say that Deezer we’re in standby, because you need Samsung to collaborate……But I was happy about your next reply - ”It's a commercial partnership that we value, and we appreciate your frustration at the same time. For this reason, and before I replied here today, I've chased our partnerships team for a clear update. As soon as I get an answer, I'll get back to you all”… Thank you for that!
Just to let you know…. There is no problem with the Samsung’s new audio devices there use Samsung Smartthings app….. Here works Deezer flawlessly...
Dont know how to do point 3 the app seems built in.. can't delete Deezer from multiroom?
+7
Hey
Thanks for asking. No updates so far.
We've been unable to move forward with Samsung on the improvement of this integration.
The good news is that we're developing better connectivity for our own app this year. So please stay tuned to the community for updates! 
+7
You don’t have the option to delete Deezer from the Samsung Multiroom app in your phone?
Correct
Hi Friends,
As usual, checked my speaker system this morning, and by chance had the Soundbar set as the lead of the group (six speakers in total).
😯 It works!!
Everything accessible, playlists, fav's, albums the lot.
Which is great, the only thing that stops it from working is if I change the order of the connected speakers.Only works with the Soundbar as lead.
I can live with that!
Anyone else working?
Yes I tried accessing via the Soundbar and it worked. It would great if between Deezer and Samsung if they could fix this - if it works with the Soundbar then it can’t be “unfixable”.
Thanks for figuring this out anyway! It’s a work around but does mean we can’t use the Soundbar for the TV while blasting out S Club Seven, Slipknot etc on the Multiroom system.
I imagine there are a number of people who don’t have a Samsung Soundbar and can’t use this approach.
+7
Really sorry to hear that
But we completely agreed with you on this. If it serves of consolation, our big focus for 2021 is to address issues with connectivity, including this one. We want to focus less on new features and actually make the apps more robust and reliable. Please check back in the new year, we hope to give you a better streaming service 
+7
Thank you for the feedback
One step at a time and we'll get these issues sorted. You deserve much more from us 
I have this problem too! I had to change my Deezer password and now can’t log in on my Samsung multiroom speaker. Is there any news on the better app integration that was mentioned in a post 10 months ago? I’ve tried all the suggestions listed in the thread but still not working.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
