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Samsung Multiroom App Feedback: login and other issues

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R
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I too have now cancelled my Deezer subscription. Surely Raun if we are paying for a service and it is not available then Deezer did not ought to still be taking money from us

 

Yes you are absolutely right. But if Samsung is the problem (I think). then we punished the wrong provider…

Samsung should have an obligation to get this to work for there customers, because they have sold us the hardware and the software there should work with third party apps as Deezer in Samsung’s own Multiroom app… This have not working in over 2 years now and Samsung have not done anything to resolve the issues...

J
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I got the same proble since 10 month, i hope a update soon before to swicht with Spotify....
S
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Hi @Flo.Deezer,

This problem seems to be old and without solution. We are very close to change to a new service provider. We like deezer better but 2 weeks without music is too long. Is there hope for a quick fix?

Thanks
Rudi
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Hey @Marco O

Sorry to hear that. And thank you for your patience.
Have you checked to see if Samsung released any updates? Even for the app? Our devs passed the information that this issue was fixed. If you've changed your password and reset the router and devices, we need to establish if there's something else failing.
R
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Hi there @Raun @leeuw23 

Thanks for coming back and for your honesty.

As I mentioned previously, this is a 3rd party app, not developed by us. As a Deezer community manager, I actually provided the best advice I could - users contacted Samsung directly, who then took ownership of the problem :pray_tone2:

Also, I have noticed by observing this and other related topics, that this issue "comes and goes" without any sign of changes made on our side. The API is ours, so if Samsung ever needs anything from us in order to improve their app, I can assure you they know how to get in touch :wink:

As of our app, that's the only ones we can answer for. Thanks for your understanding :v_tone2:

Rudi I would not describe what I’m really thinking about your message, but I can say it’s not positive…

Of course, you should provide us with a directly contact to your collaborators - in this case Samsung “Multiroom”, when “your” customers have problems to play “your” music….. Please understand, that I do not ask Deezer to solve the problems. But SURELY you should help us further to get the right help…… We are many there have contacted Samsung at all kinds of ways, without any help at all…. Now Gazturner give us opportunity to a directly mailing address and thank you for that Gazturner… But stil you should have provided it to us. - This can not be discussed, that is a fact!

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