Best answer by Gazturner
View originalSame Problem here. It really sucks.
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Hi there
Firstly, apologies for the shortcomings of the service. Info and feedback gathered here in the community get forwarded to our devs, who then contact Samsung counterparts to inform them of what's going on - with this, our devs also offer support to Samsung, as they use our public API - but ultimately, Samsung is the one with the tools and permissions to fix our integration within their product. In other words, your feedback is essential, but there's only so much we can do on our side in order to improve this for you.
We'll keep the updates coming as soon as we hear back 
Just tried using my Samsung multiroom for the first time since the summer and guess what…….Deezer doesn’t work on it again.
This frequently breaks for some reason. I think Deezer need to develop a similar approach to how it works in Spotify…...
All my equipment is Multiroom soundbars and nothing have changed. - Nothing works with Deezer….
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Jag kan inte logga in på Samsung Multiroom appen den säger att min mejladress eller lösenord är fel. Jag har inte skrivit fel och jag har gjort det ni rekommenderar med byta lösenord och avinstallera. Detta fel har varit i över en månad, jag har varit i kontakt med både Deezer och Samsung utan någon förklaring.
Ska jag kasta mina högtalare och gå till Spotify? Vill inte det.
//Daniel
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Over on the Samsung Community forum, a user “JaneD” had been in direct contact with Samsung Tech Support and they told her:
“I’ve been told by Tech Support today that Deezer is no longer supported via the Multiroom App. This appears to be Samsung's solution to mine and other users problems with accessing Deezer via the App. They haven't chosen to tell any of us and Deezer still appears within the choice of Apps. I'm told it will be removed when they next update Multiroom. As of last week Deezer didn't know they were being ditched“.
Anyone from Deezer care to comment on whether the Samsung Tech support are 100% correct?
Ripperoo, can you give us the link to the Samsung Community about this issue?
For me it gives no meaning if Samsung “only” shuts down Deezer within the Multiroom app….. Still Deezer is the only Music streamer there is supported in the Samsung newer speakers with the Smartthings app?
It seems that access to my Deezer account is no longer allowed from The Samsung Multiroom App.
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Hi there
Thanks for coming back and for your honesty.
As I mentioned previously, this is a 3rd party app, not developed by us. As a Deezer community manager, I actually provided the best advice I could - users contacted Samsung directly, who then took ownership of the problem 
Also, I have noticed by observing this and other related topics, that this issue "comes and goes" without any sign of changes made on our side. The API is ours, so if Samsung ever needs anything from us in order to improve their app, I can assure you they know how to get in touch 
As of our app, that's the only ones we can answer for. Thanks for your understanding 
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Same problem here. And similar to user irond13 further up in this thread, I was also able to see the actual error “No connection to Internet, please check it.” that is thrown out by the speaker itself (as opposed to the ‘ID or password incorrect’ message shown in the app)
Since the speaker can connect to the internet just fine, the issue really does seem to be with the authentication endpoint used by the speaker to sign-in to Deezer.
Since the firmware on the speaker hasn’t changed since 2018, whatever change that broke the authentication has to have been made by Deezer. (I know it has nothing to do with the multi-room app. The app only passes on the username and password to the speaker which does the actual sign-on)
Either Deezer has changed something without informing Samsung devs or Samsung has not bothered to release a firmware upgrade to keep up with Deezer’s changes!
Well still no fix, so Deezer cancelled and switched to Spotify
Well still no fix, so Deezer cancelled and switched to Spotify
Don’t blame you. Spotify appear to be working on a HIFI option which would tempt me to switch completely (I’m currently on a 3 month free trial of Spotify).
Hi all…
Please understand that Samsung wins when we go to Spotify or something else instead…
If we want to get something out of this buggi Multiroom Software, we must stick together…. We are NOTHING in the big picture, if we stand alone…
This app have not been working as it should in over 2 years now…. And have Samsung give a shit for that matter??
I'm back!
Started again... Last fine for a couple of days, and now won't log in again.
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