Best answer by Gazturner
View originalI too have now cancelled my Deezer subscription. Surely Raun if we are paying for a service and it is not available then Deezer did not ought to still be taking money from us
Yes you are absolutely right. But if Samsung is the problem (I think). then we punished the wrong provider…
Samsung should have an obligation to get this to work for there customers, because they have sold us the hardware and the software there should work with third party apps as Deezer in Samsung’s own Multiroom app… This have not working in over 2 years now and Samsung have not done anything to resolve the issues...
I too have now cancelled my Deezer subscription. Surely Raun if we are paying for a service and it is not available then Deezer did not ought to still be taking money from us
Hi all…
Please understand that Samsung wins when we go to Spotify or something else instead…
If we want to get something out of this buggi Multiroom Software, we must stick together…. We are NOTHING in the big picture, if we stand alone…
This app have not been working as it should in over 2 years now…. And have Samsung give a shit for that matter??
I'm the same mate end of day that's me off spotify will be joined
Hi Deezer
I’ve been having this issue for the last 10 days.
I just simply can’t login In to my Deezer account via the Samsung MultiRoom app on iOS
i’ve tried everything. Changing passwords, uninstalling apps and reinstalling them.
I will give Deezer until 18:00GMT on the 12th of May 2020 to rectify this and by reading the history of the comments on here (a problem they have been fully aware of for some time)
It’s a disgrace that this issue hasn’t been resolved.
Please get it sorted as I will cancel my subscription at the end of the day today.
I will join you, i have the same problems, kinda stupid that premium members have to beg to solve this, i also made a big post but no answer yet
https://en.deezercommunity.com/other-devices-49/troubles-with-samsung-multi-room-app-64333
Hi Deezer
I’ve been having this issue for the last 10 days.
I just simply can’t login In to my Deezer account via the Samsung MultiRoom app on iOS
i’ve tried everything. Changing passwords, uninstalling apps and reinstalling them.
I will give Deezer until 18:00GMT on the 12th of May 2020 to rectify this and by reading the history of the comments on here (a problem they have been fully aware of for some time)
It’s a disgrace that this issue hasn’t been resolved.
Please get it sorted as I will cancel my subscription at the end of the day today.
same issue here. I cancellee premium today. I am. not going to buy premium until this is fixed.
Same Problem here. It really sucks.
Samsung are useless. Everything I’ve bought from them has broken or doesn’t work as it should. My Samsung TV now doesn’t support the apps I bought it for and now looks like their speakers are going the same way.
Got exactly the same problem as above, been on to Samsung for over 1 hour this morning and they couldn't help only one thing I can do is cancell my account until sorted
Yes it’s really sad….
I’m sorry Rudi, but I am very provoked, when you say that Deezer we’re in standby, because you need Samsung to collaborate……But I was happy about your next reply - ”It's a commercial partnership that we value, and we appreciate your frustration at the same time. For this reason, and before I replied here today, I've chased our partnerships team for a clear update. As soon as I get an answer, I'll get back to you all”… Thank you for that!
Just to let you know…. There is no problem with the Samsung’s new audio devices there use Samsung Smartthings app….. Here works Deezer flawlessly...
It seems that access to my Deezer account is no longer allowed from The Samsung Multiroom App.
+7
Hey
It's a commercial partnership that we value, and we appreciate your frustration at the same time. For this reason, and before I replied here today, I've chased our partnerships team for a clear update. As soon as I get an answer, I'll get back to you all 
Got exactly the same problem as above, been on to Samsung for over 1 hour this morning and they couldn't help only one thing I can do is cancell my account until sorted
Hi Rudi…
All Samsung Multiroom users have had problems to use there playlists in about 2 years by now….
Would you please be honest and tell us, what have Samsung doing to resolve this problem?…. I’ll ask this way, because when I earlier have contacted Samsung regarding the playlist problem. I get the message that the problem must be within the Deezer’s code…
For me to be honest I think the problem is Samsung. But we cannot come any further with the playlist problem and now the ID issues, if we as a customers to Deezer and Samsung still accept we being toss from side to side…
Who should we as a customers to Deezer and Samsung Multiroom, let be responsible for these problems?
+7
Hi
Thank you for your patience. At the moment, we're on standby because we need Samsung to collaborate - it's their app. I'll be forwarding your comments as well 
EDIT: 
Can see that “Rudi” - “Community manager” also reading this threat. So I aspect there’s been done something from Deezer’s developer team!?…. Please let us know Deezer….
Is anything being done to rectify this problem ?
I can see that the app version 4143 is from the 28. february 2020 and therefore I think this update is the problem…. Yes we are many there didn’t have the problem from back in february. But I think it’s because our devices automatic update the apps ongoing and this I think can take a while…
The last update before 4143 is from december 2018. So this can be a very scary future we look into, if we want to get Deezer to work with Multiroom and if the problem lies with Samsung…..
I tried old version of the app (found .apk from version 4138 - from dec 2018), but with same issue..
Looking forward for Deezer support. Looks like something was changed with authentication protocols..
I can see that the app version 4143 is from the 28. february 2020 and therefore I think this update is the problem…. Yes we are many there didn’t have the problem from back in february. But I think it’s because our devices automatic update the apps ongoing and this I think can take a while…
The last update before 4143 is from december 2018. So this can be a very scary future we look into, if we want to get Deezer to work with Multiroom and if the problem is located with Samsung…..
Same problem. looking forward for solution...
Hi,
Same problem for me since few days.
Please do something!
I cannot deal without Deezer on my Samsung speaker!
Thank for your support.
Flo
I also have recently had this issue and unfortunately if it isn’t rectified soon I will have to cancel my Deezer subscription as I only use it with my Samsung multiroom speaker set up.
Me as well Emma if it's not fixed soon spotify for me
I also have recently had this issue and unfortunately if it isn’t rectified soon I will have to cancel my Deezer subscription as I only use it with my Samsung multiroom speaker set up.
Hi
I am having this issue now. I've had deezer for over year and this has just started last week
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