Best answer by Gazturner
View originalHi Deezer,
This weekend my task is to recreate my music library on Spotify so that I can switch over to them if the Deezer/Samsung Multiroom app issue isn’t fixed by the end of my Spotify free trial.
I’m being generous - I could cancel Deezer now and just switch. Like many others I became a Deezer user after the free offer that came with the Samsung Multiroom speakers - it’s very ironic that this now becomes the reason for me to switch to Spotify.
Deezer is a much smaller company than Spotify and this should mean quicker decision making to look after customers. Let’s see some communication from you on this! I’m assuming no information means you’re taking no action.
I’ve had enough waiting for this to be fixed so I’m also going with the Spotify trial from today.
If I like Spotify then I’m cancelling Deezer.
Thanks for the update Gaz, I see you are aswell on point of this matter, I also had some contact with Samsung and if I read your answer correctly then the problems is with Deezer, now I got some some answers from support and multiroom but it seems Deezer is not fully commited to help us because we have made contact and updating this forum and lacks answer from someone of support of dev team of Deezer.
I am waiting a month already and since it is almost the end of the month, good moment to change because i am not going to wait another month for an answer or update.
I have been experiencing the same login issues with the multiroom system as everyone else. Done the re-install, change passwords etc, same as everyone else.
The Multiroom speakers them selves log into the streaming services not the multiroom app.
It must be noted that the app hasn’t changed version since Feb 2020, the speakers firmware version hasn’t changed for some time.
This means that Deezer must have changed the login API for some reason ?, and now expect all vendors to update their apps / devices. I’m sure Deezer has a good reason for changing the login API ??. I would have hoped that Deezer would check with Vendors for compatibility before doing such things, but apparently not.
Anyhow no matter who’s to blame, here’s where I stand. I originally went with Deezer because of a Samsung promotion when I brought the speakers (I had never heard of Deezer before), so Samsung got Deezer the business. I now have £2000 worth of speakers sat round collecting dust at the moment.
I tested the multiroom system with the Spotify trial and it all works fine. I’ve been with Deezer on the family plan for around 3 years now, but if the system is not fixed within the next 2 weeks I will be cancelling Deezer and switching to spotify (same price). As there seems to be a blame game doing the rounds I suggest everyone else experiencing the problem does the same.
I’ve signed up for a free trial of Spotify and it works very well with Samsung’s Multiroom app, however Deezer has HiFi so if they can collaborate with Samsung to fix the issue I’ll stay with Deezer.
Shame as I’ve enjoyed the Deezer experience so far but having several unusable Samsung Multiroom speakers in the house will prompt me to switch to Spotify (I might try Tidal although it could have a similar issue to Deezer).
Deezer, you need to move quickly on this. Perhaps a quick fix is needed and a longer term fix is to look at how Spotify do it?
Hi all,
Please all take to Samsung and deezer on twitter and facebook.
Samsung tried to blame corvid 19!
Let's keep them focused on this problem.
Wich twitter channel you posting them, then I will follow you
Hi all,
Please all take to Samsung and deezer on twitter and facebook.
Samsung tried to blame corvid 19!
Let's keep them focused on this problem.
Hi all,
Latest here, heard nothing back from Samsung.....
The app seems to work flawlessly, until I try to play anything.
Logs in OK, can access play list, favourites, albums, everything. Then when I push the button to play, after whirling around for a bit, it tells me I have no Internet connection.
BTW,
I appreciate that the man from deezer lays the blame entirely with Samsung, but I get no feeling that deezer is pushing Samsung to resolve this on our behalfs. After all we are paying deezer!
Cheers all
I’m really sorry to hear this Gazturner…. No answer here either….
I wonder how high Deezer and Samsung laugh at us…. Like the playlist issue, - this will most likely ends up with another “never ending story”…
The only solution I can come up with. Is that we stick together and find a way to force Samsung to help us out….. Deezer have proven that they are incompetent and to no use at all….
I would not tell anyone what they should do in this case. But please understand that we never have a chance if we not stick together and we will never being taken seriously by Samsung as a single user..
And yes, we can all take the easy way and switch to another music stream provider, But after my opinion it’s only a matter of time, before the others providers been shut off also and the entire Multiroom app being shut down..
Please have in mind what I say earlier….. The only music stream provider there is in Samsung new speaker is “DEEZER”…. There are no Spotify, no Tidal and no Youtube etc….. Only Deezer!!!…. That smells far away….
So, I’ve just recently encountered the ID login error, now coming up without fail, making it impossible to use on my Samsung K950 soundbar. This is a bummer of note, as I used to use it to play FLAC’s from Deezer. I can still use bluetooth, but the quality is absolutely abysmal.
I’ve gone through all the loops of uninstalling, re-installing, rebooting & resetting all devices involved, as well as the password itself to no avail.
I did some more digging, and it turns out the Multiroom app doesn’t connect to Deezer (or any of the other integrations) itself. Instead, it simply sends instructions to the soundbar, which is meant to connect to Deezer. Thus, all the connection logic sits on the soundbar (which actually runs an Express HTTP server), and not in the app.
I used some packet capturing to inspect the flow of request/responses between the app and soundbar while trying to login to Deezer, and noticed that the error message that we get (incorrect ID/password) is probably not correct.
The response that the soundbar sends back to the app when I get the error is the following:
<?xml version="1.0" encoding="UTF-8"?><CPM><method>SignInStatus</method><version>0.1</version><speakerip>192.168.0.104</speakerip><user_identifier>public</user_identifier><response result="ng">
<cpname>Deezer</cpname>
<timestamp>2020-05-07T22:33:43Z</timestamp>
<errmessage>No connection to Internet, please check it.</errmessage>
<errcode>71</errcode>
<category isroot="1"></category>
<category_localized></category_localized>
<root>Playlist Picks</root>
<root_index>2</root_index>
<root_localized>Playlist Picks</root_localized>
</response> As you can see, the actual error message is “No connection to Internet, please check it.”, so it doesn’t seem like it even got as far as submitting the login credentials to Deezer.
What is odd, is that the soundbar definitely does have internet connectivity, as it can stream from TuneIn perfectly. Maybe that error message is also bugged.
I was going to say that this could hint towards a Deezer problem (maybe the authentication hostname was changed, or something to do with SSL certs).
But then I tried Tidal and also got the same error on the surface. The underlying response was a bit different though:
<?xml version="1.0" encoding="UTF-8"?><CPM><method>SignInStatus</method><version>0.1</version><speakerip>192.168.0.104</speakerip><user_identifier>public</user_identifier><response result="ng">
<errmessage></errmessage>
<errcode>50</errcode>
<cpname>Tidal HiFi</cpname>
<category isroot="1"></category>
<root>New</root>
</response> Since both Tidal and Deezer attempts result in the same surface level error, I think we can at least assume that the “ID or password is incorrect” message is some kind of generic catch all error message, and not necessarily a reflection of the validity of the provided login credentials.
All in all, this doesn’t solve the problem, but it does indicate that if the issue is on Samsung’s side, it isn’t in the Multiroom app, but rather in the speaker firmware itself.
If it is really a connectivity issue, that could explain why the error is sporadic for some people. It could potentially be some service that doesn’t always start up properly which is needed to facilitate communication Deezer.
For Deezer people, can you provide the authentication endpoint that the Samsung firmware is meant to hit?
This is probably the most helpful post here. Anyone from Deezer got into this? And since you cooperated with Samsung when they sold there multiroom speakers it is not only Samsung's problem. Please try to solve that problem, I cannot use Deezer anymore with any of my multiroom speakers at the moment.
+7
Hi there
Thanks for the feedback. Apologies if you misunderstood my intentions - of course we notify Samsung about this and other issues 
We're on the same side as you, to be entirely honest. We have pushed Samsung about this every single time someone here posts a bug on their apps. I personally created several bug reports about this for over 1 year. You can see this in the pages of this and other threads. It's always forwarded to them and it isn't about blame, but ownership. Perhaps my own frustration of a community manager that wants to help more but has his hands tied took over my previous reply 
But that's all we can do really. Gather all the feedback and info from you, create a report using our internal systems and contacting the devs responsible for this API integration. Then all of it is forwarded to Samsung, the developers of the app.
By the way, our API is available for any developer who wishes to integrate Deezer within their system. For more info, please see here 
Hi
Hey
Rhat is a pathetic reply from Deezer support.
This is the reply I got from Deezer
So it appeares thay my service provider in South Africa is responsible for all the Deezer problems around the world!
I’ve just had an email from Spotify saying that I can have 3 months free if I join up.
Time’s ticking Deezer.
Hi all,
Latest here, heard nothing back from Samsung.....
The app seems to work flawlessly, until I try to play anything.
Logs in OK, can access play list, favourites, albums, everything. Then when I push the button to play, after whirling around for a bit, it tells me I have no Internet connection.
BTW,
I appreciate that the man from deezer lays the blame entirely with Samsung, but I get no feeling that deezer is pushing Samsung to resolve this on our behalfs. After all we are paying deezer!
Cheers all
Thank you very much Gazturner and Raun for all your efforts and for keeping us updated on the latest news! I guess there will be many other readers who do not (actively) post here but very much appreciate your actions.
I have experienced the same flaw in the multiroom app since a few weeks. Since then I have read all the postings here, and this latest news is not very hopeful, unfortunately. (In my case, my Deezer subscription is a fixed component of my 2-year t-mobile subscription which expires in September 2021, so untill then I will pay the monthly Deezer subscription fee. A wise lesson for me: I better should have payed a somewhat higher subscription fee for a flexible subscription that allows for cancelling whenever you want.)
Luckily for me, my 20 year old son who lives on its own helped me out by adding me to his spotify family subscription :-)
I then observed that the spotify app connects with my Samsung R3 speakers in a fundamentally different way than the multiroom app does for Deezer. Instead of loggin in to spotify from within the multiroom app (as is the case for Deezer) it redirects you to the spotify app, and the spotify app then connects with the Samsung devices (which have been identified in the multiroom app) via wifi. I am not a developer, but imho this seems to be the key to the solution and it is the Deezer development team which should take care of it.
Hi all,
Latest here, heard nothing back from Samsung.....
The app seems to work flawlessly, until I try to play anything.
Logs in OK, can access play list, favourites, albums, everything. Then when I push the button to play, after whirling around for a bit, it tells me I have no Internet connection.
BTW,
I appreciate that the man from deezer lays the blame entirely with Samsung, but I get no feeling that deezer is pushing Samsung to resolve this on our behalfs. After all we are paying deezer!
Cheers all
Hi there
Thanks for coming back and for your honesty.
As I mentioned previously, this is a 3rd party app, not developed by us. As a Deezer community manager, I actually provided the best advice I could - users contacted Samsung directly, who then took ownership of the problem 
Also, I have noticed by observing this and other related topics, that this issue "comes and goes" without any sign of changes made on our side. The API is ours, so if Samsung ever needs anything from us in order to improve their app, I can assure you they know how to get in touch 
As of our app, that's the only ones we can answer for. Thanks for your understanding 
Rudi I would not describe what I’m really thinking about your message, but I can say it’s not positive…
Of course, you should provide us with a directly contact to your collaborators - in this case Samsung “Multiroom”, when “your” customers have problems to play “your” music….. Please understand, that I do not ask Deezer to solve the problems. But SURELY you should help us further to get the right help…… We are many there have contacted Samsung at all kinds of ways, without any help at all…. Now Gazturner give us opportunity to a directly mailing address and thank you for that Gazturner… But stil you should have provided it to us. - This can not be discussed, that is a fact!
+7
Hi there
Thanks for coming back and for your honesty.
As I mentioned previously, this is a 3rd party app, not developed by us. As a Deezer community manager, I actually provided the best advice I could - users contacted Samsung directly, who then took ownership of the problem
Also, I have noticed by observing this and other related topics, that this issue "comes and goes" without any sign of changes made on our side. The API is ours, so if Samsung ever needs anything from us in order to improve their app, I can assure you they know how to get in touch
As of our app, that's the only ones we can answer for. Thanks for your understanding
Thanks for sharing with us 
Sorry to say. - But Rudi you are the community manager and this means that it should not be Gazturner, there should provide all of us frustraded Deezer customers with this kind of informations. - It should have been you!?
And still, lets wait and see. We must not have to high hopes. We must not forget that the playlist issue is still not fixed in over 2 years by now and you should have provided Samsung with the frustration of all the Deezer customers there isn’t could use Deezer playlist in the Multiroom app. And still it isn’t work.
totally agree with you. it is ways too early to call that “good news”. Based on the experience with thr playlist bug, I really doubt this will ever get fixed again.
Thanks for sharing with us
Sorry to say. - But Rudi you are the community manager and this means that it should not be Gazturner, there should provide all of us frustraded Deezer customers with this kind of informations. - It should have been you!?
And still, lets wait and see. We must not have to high hopes. We must not forget that the playlist issue is still not fixed in over 2 years by now and you should have provided Samsung with the frustration of all the Deezer customers there isn’t could use Deezer playlist in the Multiroom app. And still it isn’t work.
I have signed-up a trial with Spotify in order to test Multiroom with another music provider and it works great. I hope that Samsung’s reply to Gazturner’s latest post comes to fruition soon - if not, I now have plan B. I will also send Samsung an email expressing my frustration with the Deezer issue.
Let’s hope this happens soon as I am not happy with carrying on paying for something I can’t use.
+7
Thanks for sharing with us
I think the problem is that deezer has changed the way it logs on to the server and the solution is to update samsung or return the way it logs on to deezer. samsung has decided to fix the problem itself. we are waiting for the update.
Please ignore my last post as I’ve only just seen the one above from Andrei.
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