Best answer by Gazturner
View originalLast chance Deezer as I’m about to give Spotify my business this week.
Can’t log onto Deezer at all today via the app.
Hello Gary,
Â
It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.
Â
I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.
In the meantime feel free to contact the developers directly emailing multiroom@samsung.com
Â
I hope you will be able to enjoy your music without any issue as soon as possible.
Â
Kind regards,
Â
AndreiÂ
Support Manager Samsung KX
Coal Drops Yard, London, N1C 4DQ
Â
Feel free to contact the above email.... The more the merrier.Â
I finally get a reply in my topic from Rudi saying that there is an update about this issue in this thread but i cant see any fixes or updates by Deezer in this thread
Also tried the same reinstalling but still no succes.
Thank you Gazturner…
It’s really strange, but fortunately it’s works for you..
1st picture is Favourites, 2nd is an Album, 3rd is a play list (which has now stopped working). Also shows message "internal sever problem".
Apart from playlists, which for me has always been hit N miss, everything else is working🤞.Â
BTW, I'm using a Samsung mobile running android 10 if that's relevant.Â
Â
Â
Â
I can now log into Deezer on the app but when I try to play something I get the message no connection to internet.
Same here
I am still unable to log into Deezer via the app…..
I can now log into Deezer on the app but when I try to play something I get the message no connection to internet.
Same here
I can now log into Deezer on the app but when I try to play something I get the message no connection to internet.
Gazturner…
Could you please go into Deezer and choose something music inside the Deezer….
The screenshot you have taken is from the overall menu, where you can choose what provider you want use….. This is no problem for all of us…..
Could you please take a screenshot at the music you hear inside Deezer
Â
That looks nothing like my multiroom app.
Hi Emma,Â
Not just using TV Soundbar, the group was centred on that.Â
Whole group is still working at the moment....Â
Fingers crossed it will stay that way.Â
Â
I thought the TV soundbar worked anyway.
This is mad,Â
Back up and all working this morning.Â
Wonder how long this time? Anyone else got it back yet.....Â
Â
Same issue here. Problem occurred when I changed from Samsung J7 (android 9) to Samsung A71 (android 10). No problem over last 4 years but the multiroom system is now useless with Deezer but still works great with Tunein. Tried all the standard recommendations - reinstalling, restarting, etc - from Deezer but nothing works. I am sure this is fixable, it just needs some motivation from Deezer and Samsung which is glaringly missing. Looks like the only option for me is to try Spotify.
Hi all, mine is still not working either. I’ve been speaking to Deezer support on twitter and tried their suggestions of logging out on all devices from Deezer, reset password and log back in. Now it’s worse I can’t access at all it says ID or password incorrect. Yet I can access ok on Deezer app. So must be a samsung MultiRoom app problem. I’m going to cancel my Deezer subscription tonight as it’s been weeks with no fix. This pretty much means my Samsung R speakers are useless. So disappointed and frustrated. Will try Samsung twitter support but not holding my breath for a fix!Â
Exact same issue here.
Cant login to deezer.
Tried all the proposed solutions.
Nothing works.
Started acting up on us 3-4 days ago.
I have the same problem (May 2020)
I'm back!Â
Started again... Last fine for a couple of days, and now won't log in again.Â
Â
Â
Sorry to say. - But I’m still very scared that Samsung is about to phase out Multiroom…. The app doesn't support the newer smart home devices and apps….Â
But is it alright?…. No absolutely not!…. The Multiroom app is from 2014 and after many small problems, the first serious problem was the Playlist issue from 2018 (was never repaired) and since april 2020 we cannot use the app for Deezer anymore….. The last speakers Samsung sends on the market and there is supported by the Multiroom app is from 2017!…. This cannot be right and cannot be legal at all….
Â
Negative from my side as well…….
The silence from Deezer is deafening.
I think they have given up.Â
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
