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Samsung Multiroom App Feedback: login and other issues

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230 replies

M
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Userlevel 1
Hello,
Any news? Still not working.
M
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Userlevel 1
Hola Rudi,
Didn't work.
Any other ideas please?
Rudi
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Userlevel 7
Badge +7
Hey @Marco O

Have you tried rebooting your router for about 3 mins to see if it helps? Also, try resetting your password before doing that. And let me know how it goes 😉
M
Rank
Userlevel 1
Hola,

I've got same issue since yesterday and none device is working.
Same ID error and same version: 4138
Please help.
J
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Userlevel 1
Badge
Still not working for me
S
Rank
Hi,
I don't know if your team did something but it works for us now!

Thanks!
Rudi
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Userlevel 7
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Hi there @Jeffrey

I've just checked and the team is still working on it - since Jan. We'll keep everyone here informed. Because it involves a partner's app, it generally takes a bit longer.
J
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Userlevel 1
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@Flo.Deezer @Rudi

Any updates?
A
Rank
Exact same issue for me too...
Would love a fix please
Rudi
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Userlevel 7
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Hi there @waynenl

Not yet, bud. Once we've got an update, we'll let everyone know!
W
I havel the exact same problem. Any news
Rudi
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Userlevel 7
Badge +7
Hi there @Simon.Lepage

We can only see that the issue is on desk at the moment, being worked on by our developers. We can't estimate an update from them.

I know it's frustrating and you're all right about being without the use of Samsung Multiroom for any given time - but our devs always work on a multitude of issues simultaneously and it takes a bit of extra time when the problem is on a different app or platform. So bear with us a bit longer - everyday we check for more users who are being affected and pass it on to the right team - hopefully we can have a solution soon.
S
Rank
Hi @Flo.Deezer,

This problem seems to be old and without solution. We are very close to change to a new service provider. We like deezer better but 2 weeks without music is too long. Is there hope for a quick fix?

Thanks
G
Rank
Userlevel 1
Hi @Flo.Deezer any updates?
Cheers
Flo.Deezer
Rank
Userlevel 7
Badge +1
Thank you for the fast reply. I have forwarded all of this to our developers now. Please bear with us 😉
J
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Userlevel 1
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@Flo.Deezer yes problem still persists.

V4138

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G
Rank
Userlevel 1
Yep. Version 4138.
Cheers
Michael
Flo.Deezer
Rank
Userlevel 7
Badge +1
HI @Gr1ppa @Jeffrey @yvesdm sorry for the late reply. Can you confirm that the problem still persists? If so please let me know which version of the Samsung app you have installed.
M
Rank
Hi there, I am having issues with not being able to log in on the samsung multiroom app. Keeps saying the id or password is incorrect. Ive changed both password & email address several times with no luck. Ive turned the samsung multi room speaker off after each try to reset it but still no luck. Help!!
S
Rank
Exact same issue here.
Cant login to deezer.

Tried all the proposed solutions.
Nothing works.

Started acting up on us 3-4 days ago.

😞
Y
I have the exact same problem. That makes 3 reports. Any solutions?
J
Rank
Userlevel 1
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1 Attachment
J
Rank
Userlevel 1
Badge
Exactly the same problem here.

Any solution?
G
Rank
Userlevel 1
Hey @Rudi Sonos Deezer,
Basic password, all letters. Changed to all numbers and still didn't work.
I should say it used to work for a couple of months - I logged out and then since can't log back in. Remove app, reinstall, etc all no change.
Cheers
Michael
Rudi
Rank
Userlevel 7
Badge +7
Hey @Gr1ppa (Michael),

Do you have any special characters in your password?
Check this topic for some more help in the meantime. Currently we haven't had any reports with the same problem.

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