Answered

Samsung Multiroom App Feedback: login and other issues

5 years ago
11 January 2019
230 replies
8953 views

Userlevel 1

Gr1ppa
Runaway Baby
8 replies

Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers

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Best answer by Gazturner 19 May 2020, 14:10

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Userlevel 1

Gr1ppa
Author
Runaway Baby
8 replies
5 years ago
14 January 2019

Hey Rudi,
Yep, did that before I posted on this thread.
Changed password twice.
Uninstalled deezer and multiroom, re-installed both. Restarted mobile twice then fully powered off as well. No dice.
Seems to be a problem with multiroom app not linking to deezer correctly?
Cheers
Michael

Userlevel 7

Rudi
The Godfather
14344 replies
5 years ago
14 January 2019

Hi there @Gr1ppa

Please try these steps:

- log out from all your devices and close the app (also in the background)
- get a new password here -> http://www.deezer.com/password/reset
- delete Deezer from device
- turn off your device for 1-2 minutes
- turn back on
- install Deezer
- login

If you still have any issues after this, please let me know 😉

Userlevel 1

Gr1ppa
Author
Runaway Baby
8 replies
5 years ago
13 January 2019

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Userlevel 1

Gr1ppa
Author
Runaway Baby
8 replies
5 years ago
13 January 2019

Hi,
Yep. Still the same.
I can login and use deezer itself.
But can't use it via the Samsung multiroom as it continually advises ID or password is incorrect.
Cheers
Michael