Play button no longer functioning

Hi folks, while we are investigating what is going on, can you please try to install the previous version and check if all works well - Deezer 7.1.100. Please share feedback. Thank you, and apologies for the inconvenience this is causing.

​@Zaznetkherson ​@mikehalford55 ​@bluezzbastardzz ​@martuwu ​@Arthur Oliveira ​@awesomemac ​@Draven ​@Eisbär 🙃

​@José.Deezer  With 7.1.100 same issue 

00:00 and not playing. When try click to another timing - only jump to 00:00

The old version still has the same problem.

I even had the old installer saved on my hard drive, version 7.1.60, and it doesn’t play songs on that one either, so the problem is not with the program itself.

At Mac OS same problem today. Few minutes ago srtart playing but with very bad sound and stops

​@José.Deezer  7.1.100 has the same issue. I was on 7.1.9 when this issue started yesterday, I have tried 7.1.9, 7.1.10 and 7.1.11 - uninstalling and resinstalling each version several times and tried with MS installer. The issue is persistent

Hello, indeed ​@Zaznetkherson ​@Arthur Oliveira ​@mikehalford55was a bad idea, as in conversations with developers, it is not about the version but about a condition that has been triggered. We are launching a fix that should hit 10% of the users by Wednesday and hopefully between Friday and next Monday, 100%. 

Again, accept our apologies for the inconvenience this issue is causing, and thanks for flagging it.

Just FYI, my Desktop app (Windows) was not working at all, same as you all. Different versions showed the same issue but closing the app then going to Users/[profile]/App Data/Roaming/Deezer and then deleting everything in that folder then starting the app up again fixed it.

​@duggimon  I had tried the same as you. I also removed all references to Deezer in the registry, rebooted and reinstalled and I still had the problem. However, that was yesterday and it’s working fine so far today.

 Hi there,

I just tried that.

It works, but as soon as I closed the app and opened it again, this fix did not work anymore.

So, unfortunately, there is no fix yet, for me at least.

Windows 11 user here.

For what it is worth: yesterday evening 7.1.110 wasn’t working anymore for me, this morning it does again. 😜 Internal scrobbling of course not.

For all who waiting a fix - you must waiting to monday

Windows 11 and version 7.1.110, randomly stops working. I don’t have the problem with the Mac client on my machine at home.

You have a completely broken Windows app - is that really the fastest you can roll out a fix?

Literally considering switching back to Spotify by now. The app is not working for like a week for me now and I have to wait for nearly another week?

The Deezer Windows app is working fine now at my end.

😀 So was mine yesterday. It’s not working today though, same ol’ problem