Deezer works slow on Samsung Tizen

Hi ​@marko012, I’m sorry to hear you're experiencing issues with Deezer on your Samsung Tizen TV.

To help me investigate this further, could you answer a few quick questions?

1. What is the model of your TV? You can find this info either on the back of the TV or in the settings menu.
2. Is your TV connected via Wi-Fi or a wired connection?
3. Can you check the signal strength on your TV? For example, test other apps like YouTube and let us know how they perform (do they load quickly or show delays?).

This info will help us understand the issue better. Thanks!

Hi Leonidia,

1. Samsung QE75Q70BATXXH is the exact model

2. It is connected with wire. I have optics fiber internet with 600Mb/s download speed.

3. All other apps works perfect (YT, NFetflix, Max,...) in 4K.

There are also bugs like:

1. App plays song and shows cover of some other song on screen

2. Loading homescreen icons lasts long

3. Going thru menu is veeery slow

I repeat, on all other apps everythig wprks smoothly and perfectly.

Hi Leonídia,

Any updates on this topic? Any possible solution?

Thank you in advance.

Hello ​@marko012 thanks for your details.

I have asked around and got no feedback.

Please try to record a video and I will share it with the team.

Hello Leonidia,

I have checked once again what is the major problem with the app on TV, and it seems that app works well except when i am going over "flow" playlists on the music page (go over them, scroll, list...).

I have recorded a video but there is no option to post it. Only photos can be uploaded directly to the topic, but no videos. Then i have uploaded it to temp server and i will share a link with you here.

Video

Thank you in advance.

I have the same issue. Deezer app is very slow and sometimes show me bad covers.

Hi ​@marko012 thanks for sharing the video. I have just uploaded it to no lose it - https://youtu.be/ErbLLf-aB-Y

I have tested with a Nvida Android TV box and I have a seamless experience.

Also, the general feedback we have from users is that the Deezer app works well on Samsung TV with Tizen OS.

Have you tried any troubleshooting?

• Clear cache
• Clear Data
• Turn the TV off and remove the power cable for 30 seconds
• Uninstall and install back again, Deezer app.

Hi ​@jirikovoego thanks for your post.

Please try the troubleshooting shared in the previous post to see if it improves your experience.

I did, no change.

Hi ​@Leonídia.Deezer  good day, i have the same problem samsung tizen smart tv, deezer error prompt cannot connect to the server can you help me, i have a good internet connection.. other music apps like spotify works fine but deezer nah it wont connect to the server 😓

Hi ​@vengeful could you please share a picture of the error message to share with our devs and investigate?
Thanks for your help and apologies for the inconvenience.