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Deezer HiFi icon disappears when I stream to Chromecast Audio

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B
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@iggy19

I was just speculating, I don't know what Tidal does, only what we do here. And HiFi for us is FLAC, other than that, MP3.

Our Chromecast integration uses the latest Google protocols and it's fully HiFi compatible :thumbsup_tone2:

After reading a lot of conversation about this subject ( Deezer Hifi with CCA ), I understood that Deezer Hifi is sending same amount of traffic but they say that their integration uses the latest Google protocols and this is Hifi COMPATIBLE. Finally, they send same traffic but because of protocol, CCA can be stream not exactly same quality with Hifi.

 

I think this is the final situation.

 

Placido09
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Crazy about music
I
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Hi, I’m new here and I’m trying Deezer HiFi. I have some doubt about the HiFi quality when used with Chromecast audio (and with normal Chromecast). 
by monitoring the traffic network there's a huge difference in the speed and Mb transferred between the android app and the Chromecast.

P
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And Rudi's argument that we can't compare deezer hifi to tidal is not true. A lossy audio file is around 3-7MB, a lossless file at least 15-20MB,no matter what encoding it has. So it's fairly easy to tell what quality is being streamed. 

 

Deezer is not streaming hifi to chromecast audio. Selling their product under false pretenses. It would be okay if deezer would be upfront and honest about it, instead that have a community manager like Rudi that lies to its customers. Shameless money grab. 

Please do not spread misinformation. I have measured the traffic drawn by my streamer, and for the 3-4 minute song deezer with high fidelity settings has downloaded 25-28 mb while with high quality setting the downloaded data was always lower than 10mb. I have done the test with the same song on qobuz and tidal through chromecast and the downloaded file size is the same. 
 

qobuz and deezer both downloaded most of the file on the intial start of the song while tidal downloaded gradually with around 1,3 mbps. So when measuring the traffic coming to the router measure it for the whole duration of the song. 

Have some trust in what Rudi is saying, people.

 


 

 

 

N
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And Rudi's argument that we can't compare deezer hifi to tidal is not true. A lossy audio file is around 3-7MB, a lossless file at least 15-20MB,no matter what encoding it has. So it's fairly easy to tell what quality is being streamed. 

 

Deezer is not streaming hifi to chromecast audio. Selling their product under false pretenses. It would be okay if deezer would be upfront and honest about it, instead that have a community manager like Rudi that lies to its customers. Shameless money grab. 

N
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Also tried from my ipad. Same results. No hifi only low bitrate mp3. Analysed with network meter. 

N
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Can confirm streaming hifi to chromecast audio from a Samsung galaxy s10 running android 11  doesn't work.

 

Using latest app. When playing music on my phone hifi label shows, as soon you start casting hifi label disappears. 

 

Not worth 15 (!) euros a month. Literally deezer hifi selling point is not working. This is on the border of scamming your customer.

 

I'm cancelling my subscription as deezer doesn't support hifi streaming to Google chromecast audio. 

R
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@iggy19

I was just speculating, I don't know what Tidal does, only what we do here. And HiFi for us is FLAC, other than that, MP3.

Our Chromecast integration uses the latest Google protocols and it's fully HiFi compatible :thumbsup_tone2:

Hi @Rudi 

So that means that all Chromecast devices are HiFI compatible, even the first generation?

Rudi
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@iggy19 

I was just speculating, I don't know what Tidal does, only what we do here. And HiFi for us is FLAC, other than that, MP3.

Our Chromecast integration uses the latest Google protocols and it's fully HiFi compatible :thumbsup_tone2:

H
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Hi, good to know, as I’m stpped my Tidal subscription as of recently, and in favour of Deezer… now Im in doubts(

 

Could you please post the same measurement scenario, but with Tidal’s app player on the phone and via CCA? thanks

Will do, I'm away from home, so next week 😉

I
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I can tell you that we stream in FLAC, HiFi. The results of your analysis may be different because Tidal doesn't use the same format.

@Rudi 

 

Hi, please clarify which “format” Deezer uses in this scenario, thanks

I
Rank

Hi, good to know, as I’m stpped my Tidal subscription as of recently, and in favour of Deezer… now Im in doubts(

 

Could you please post the same measurement scenario, but with Tidal’s app player on the phone and via CCA? thanks

H
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Hi, it's the Asus android app showing the stats on my Asus router. 

I
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Having read through some of the info about CCA and audio quality I just thought I'd add my experience. Basically this is that casting through CCA is not FLAC/Hifi quality. I could tell from the sound. For me Tidal streams in Hifi but Deezer doesn't - the screenshot below shows the data needed to play a Deezer Hifi track on my phone and then on CCA. The big chunk of data, like a mountain with four peaks, downloading at about 20Mbps is playing on my phone, the next very small spike is immediately playing the same song on CCA.

 

 

So I'm on a free trial and really wanted Deezer to cast to my sound system using Google home. That part of it works fine, but I'm used to Tidal Hi-Fi and Amazon Music up to 24/192 and won't be going back to a lossy format. Such a shame that this issue seems not to be taken seriously by Deezer. 


Hi,

which app

do you use for the measurements? thanks

Rudi
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I can tell you that we stream in FLAC, HiFi. The results of your analysis may be different because Tidal doesn't use the same format. @Haywood 

In any case, I appreciate your feedback and will be forwarding your comments to our Casting teams :relaxed:

H
Rank

Having read through some of the info about CCA and audio quality I just thought I'd add my experience. Basically this is that casting through CCA is not FLAC/Hifi quality. I could tell from the sound. For me Tidal streams in Hifi but Deezer doesn't - the screenshot below shows the data needed to play a Deezer Hifi track on my phone and then on CCA. The big chunk of data, like a mountain with four peaks, downloading at about 20Mbps is playing on my phone, the next very small spike is immediately playing the same song on CCA.

 

 

So I'm on a free trial and really wanted Deezer to cast to my sound system using Google home. That part of it works fine, but I'm used to Tidal Hi-Fi and Amazon Music up to 24/192 and won't be going back to a lossy format. Such a shame that this issue seems not to be taken seriously by Deezer. 

Rudi
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You totally understand the process around this, @Gabb, I can see.

We put the same trust in our teams here, thank you for your feedback and patience.

G
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Userlevel 1

Fair enough. Nevertheless, the question (seen from someone running a business) is mainly about market trends rather than individual cases. Hopefully deezer carefully capture  their market demand to know how their target behave in general. I guess this forum, including myself are not necessarily representative of the whole market. If having two logos costsnothing, any satisfied customer is a gift even if 10 others do not need it. If having two logos is a pain, i trust deezer will assess the situation pragmatically. 

Placido09
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Userlevel 7
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I think that being able to listen to music of the highest quality is the motivation for buying a better device and having a better enjoyment of the music. On a quality device, the difference between Premium and HiFi is absolutely clear and I don't need the Hifi sign on the display.

Crazy about music
G
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Userlevel 1

It's interesting indeed but it seem to be a  consumer perception pattern. Worth to consider when you sell the option at a premium pricing . It's like when selling a 600hp car. What % of customers actually use it? How often? Anyway, it's their money you are after and you would likely sell fewer of them in they looked like a basic cheap car for the reason owners will anyway not drive fast with it.

A

It's interesting. Actually everyone says that they can perceive the difference between normal audio and HiFi. Nevertheless, the HiFi symbol must be displayed. :rofl:

G
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Userlevel 1

Thanks Rudi. I am somehow reassured that hifi remains supported but I am adding my voice to those who believe that it is confusing and detrimental in terms of user perception who end up with doubts about what they listen to, even if they don't take the time to write a message here. Hope you guys have good reasons to do so or have a fix in your roadmap. Best.

Rudi
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Hi there Gabriel, @Gabb 

Thanks for reaching out and for your patience. It's normal for the icon to disappear on Chromecast Audio when you're casting. It's designed to "move" from your phone album cover to the album cover on Chromecast to a TV (display). Because with Audio there isn't a display, you just see the label disappear.

G
Rank
Userlevel 1

Hi Rudi,

I’ve been facing a similar issue for a few days.

After switching off and on again my chromecast Audio, it happened that I “lost” the Hifi icon and audio quality when streaming from the deezer app running on my Samsung GS10. (latest app version as at today).

All settings are on Hifi, and I tried JHarris trick that unfortunately didn’t work. (back and forth HQ/HiFi)

Prior to that, all had been working fine for a while with the same setup (streaming device, wifi network, chromecast, devialet speakers,...) Has the deezer app version upgraded in the meantime? I’m not sure to be honnest. I just tried with the latest beta and official release app and issue is the same.

Hope you guys can figure out if that is a bug that can be fixed. CCA audio remains an excellent way to stream hi res audio from an android device to system with no built-in chromecast.

Best,

Gabriel

Rudi
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Userlevel 7
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This is very very good insight @JHarris @squire23 amazing!

So it seems users have to fiddle with the audio quality settings to trigger the HiFi casting to Chromecast in some cases!

I'll forward all of the info straight away, but please keep me posted if you observe anything else relevant. Have a great weekend :grinning:

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