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Deezer does not work via Chromecast

  • 10 February 2022
  • 65 replies
  • 5277 views
Placido09
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Since yesterday afternoon, my connection to Deezer via Chromecast built in has not worked. I have a streamer Pioneer n-30ae At first I thought there was a bug in the streamer but other apps- for example TuneIn normally work over Chromecast. I did everything possible to solve the problem, but without success. I restarted the streamer and modem, reset the device, uninstalled the Deezer app from my phone, and reinstalled, cleaned the cache, tried the beta version. Nothing helped.Deezer via Chromecast doesn't work. Can you please help me? The fault must be on Deezer side.  It's never happened before. Thank you

 

Crazy about music
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65 replies

L
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I had the same problem both with an harman kardon Omni-20 and an HK soundbar. I found two solutions... First starting deezer and next from Google home select casting from the chromecast device works.

But even better, I found that when the speaker is in a group with a regular chromecast, selecting the group in deezer works flawless. I have an old chromecast audio now which is in my wifi netwerk but not connected to a speaker. I Just create a group in Google home combining this dummy chromecast with a speaker and everything works fine. I have multiple group now each containing this dummy WORKS…

By the way, my wife uses Spotify which has the exact same problem when using chromecast. 

F
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Userlevel 1

Same problem. I can no longer chromecast to my Naim Nova and mu-so systems whilst it works fine with Spotify or Tunein. 

No communication from Deezer, appalling customer service. 

K
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There is this issue from one year.

At this moment chromecast with deezer is a nightmare

D
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I’ve had Deezer for 3 months free there’s no way I can even consider subscribing it’s nothing but a nightmare it won’t connect to cromecast the app well weres a simple song history list I’ve never come across a music app so poorly designed and does not function crashes my phone and blasted my Harmon speakers throwing in 500 wats of music out uncontrollable volumes issue’s vie phone app Harmon app nearly o never again 

 

 

 

 

 

 

 

 

R
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After 7 years I've run out of patience and just signed up for Tidal. The UI and way it works is going to take some getting used to, but I now get the HiFi sound i signed up for on all of my systems. 

K
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Do you have any news?

K
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Userlevel 3
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It’s not possible! Every day the chromecast feature goes worse. Always more slow on load tracks.
Always interrupting during play songs.
It's not possible choice track from playlist during play

Please solve this bug. These problems are on all my devices: nesthub, chromecast audio, jbl soundbar and pioneer speaker that doesn't work

 

@Yula 

T
Rank

Same as all you guys, 

Got playlists and listening history or i would bin them.

Should get discounted per month for not having full service package.

pr1cks,

D
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Userlevel 2

I’ve cancelled my subscription today too. I started as a premium subscriber in 2015, then moved to HiFi 4 years ago. It’s a real shame Deezer isn’t willing to invest in basic functionality. I moved to Tidal where I get better sound quality and streaming that actually works for the same cost. 

Bevster
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I’ve had to cancel my membership. The missing important functionality of Chromecasting for months points to a lack of resources or poor prioritisation of what is basic functionality (I mean, mucking around with Flow 2.0 when many users can’t play music on their audio system?) and subpar delivery of the service paid for. Worse though the arrogance of not updating either this forum or my support ticket says all I need to know about this company. I pity anyone who invested in it recently. A real shame as it showed so much promise and the editorial is actually pretty good. I’m disappointed rather than angry.

G
Rank

I have the exact same issue with an LG Chromecast built-in device for months now. It connects, I hear the sound feedback that an app has connected, but music never starts. Casting works on regular Chromecast dongle and on Google home mini. This is super annoying. I can't use deezer for my main use case..

 

Oh, and yes, every other app can cast music to that speaker...

W
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Same problem with me. I had the same problem two years ago then they got it working, but after an update 3 months ago it’s stoped again. ( everything else still cast’s ….) very annoying. Come on Deezer sort it out…🤨

D
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Same problem here, i will cancel my subscription, spotify works perfectly. Deezer doesn’t take care of it’s customers.

Spotify doesn’t, too, but at least the service works as expected

F
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Same problem here, i will cancel my subscription, spotify works perfectly. Deezer doesn’t take care of it’s customers.

D
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Oh my, I also have the same problem. I thought giving Deezer another try just to find out that all the problems they are working on since years are still present. Not only I also had these Chromecast-problems the last time I used the service, also there is STILL no possibility to sort playlists in folders, you STILL don’t have the possibility to start a cast from the Desktop app and STILL you have a synchronised play queue but can’t switch devices seemingless to control them. So it seems that after my three month of trial I’ll be gone again...

P
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Raises the point - are there people Chromecasting successfully to 1.36 firmware devices, or to Chromecast audio’s from Android?

I have a first generation Chromecast with firmware version 1.36.159268 and have exact that problem.

Bevster
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Surprising that it was so difficult to reproduce, hopefully they are aware of the different iOS and Android manifestations (if it is the same problem). Raises the point - are there people Chromecasting successfully to 1.36 firmware devices, or to Chromecast audio’s from Android?

R
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Userlevel 6
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@Yula noted in a different thread this morning that their developers have finally managed to duplicate the issue that's escaped them to date, and identify the bug. So that's progress at least. Hopefully we're not waiting another 8-12 weeks for the fix to come out...

D
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Userlevel 2

After trying to cast deezer through my laptop and android phone I can see that this fault has still not been fixed. Please can we have an update on fix investigations and ETAs? 

S
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I've been a loyal Deezer customer for many years, I really love it but the price hike combined with coming home today to find that my Chromecast Audios won't work, yet immediately work with it services is making me really think about leaving. Also they dropped IFTTT support which I was also using. They're user communications are terrible. :-(

R
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Userlevel 6
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Disengenuous is a perfect term here. Deezer is moving everyone over to HiFi accounts, presumably based on the pretext they'll get better sound quality, but don't support most of the devices needed to actually take advantage of the upgrade.

Bevster
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I did some testing with Android, like Rick the Str-dn1080 and Chromecast Android both quickly showed the Chromecast icon as ‘solid’ but the audio played out of the mobile speakers, not the Chromecast.

iOS continues to work to the Chromecast Audio but not the STR-DN1080. Interestingly once I started the stream to the Chromecast audio I could connect from Android and control the stream (ie click next).

I’ve had no update from Deezer support at all. Given the length of time to fix a basic functionality issue I would have to guess it’s not fixable for some reason. I find it really disingenuous if that is the case that they don’t just admit it. If it is fixable then something is wrong with the prioritisation of dev time imho. Playback is a pretty fundamental function of a streaming product.

 

Bevster
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Ah interesting, your symptoms are different. I notice you’re on Android (I’m iOS) - perhaps two different issues or they manifest differently depending on phone/tablet OS. For me the cast never loads I.e. cast icon blinks/pulses but never goes solid: be good to confirm with others their symptom and OS.

R
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Userlevel 6
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My personal view is that this is not a technical error, but that Deezer and Google have not agreed on the finances and have therefore prevented Google Deezer from continuing to use it. Therefore we have no information, Deezer does not disclose these internal issues. The technical fault would have been fixed long ago.

This is an issue with the earlier generation of Chromecast used in some streamers/receivers. Other Chromecast devices (e.g. Chromecast Audio, Ultra) still work. I think its a simple case of needing to fix it or regress their code, or tell us why they can’t fix it so we can decide what to do. I would hope that some significant resource has been allocated as its a bit of a deal breaker for those with affected equipment.

I have a Chromecast Audio dongle. Neither it nor my Google Chromecast dongle work. My Google TVs both work. 

Hi

It might pay to check your firmware as my CC Audio and Ultra are definitely loading OK. The CC Audio is on 1.56.281627

I have that firmware version. According to the app Deezer is casting to my Chromecast Audio but it definately isn't. Music is currently coming through Bluetooth headphones, and if I turn them off it comes out of my phone speaker. 

 

What I have found is that the Chromecast Audio will sometimes connect once after the app is restarted (it takes about 25-30 seconds to connect - the Chromecast Audio has always taken a long time to connect). If it disconnects for whatever reason the connection won't be re-established, although the app says it is, without restarting the app, and even then it's hit and miss. My Chromecast never connects anymore.

I've got thousands of dollars worth of audio gear that is useless with Deezer now.

 

 

Bevster
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My personal view is that this is not a technical error, but that Deezer and Google have not agreed on the finances and have therefore prevented Google Deezer from continuing to use it. Therefore we have no information, Deezer does not disclose these internal issues. The technical fault would have been fixed long ago.

This is an issue with the earlier generation of Chromecast used in some streamers/receivers. Other Chromecast devices (e.g. Chromecast Audio, Ultra) still work. I think its a simple case of needing to fix it or regress their code, or tell us why they can’t fix it so we can decide what to do. I would hope that some significant resource has been allocated as its a bit of a deal breaker for those with affected equipment.

I have a Chromecast Audio dongle. Neither it nor my Google Chromecast dongle work. My Google TVs both work. 

Hi

It might pay to check your firmware as my CC Audio and Ultra are definitely loading OK. The CC Audio is on 1.56.281627

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