Deezer app on Windows 11 - Crashes when moving between multiple monitors

The same issue.

Just installed 6.0.80 and it immediately crashed when I dragged to my left monitor

problem always present too... it's a shame

Same problem. Windows 11, Deezer 6.0.290

Hi ​@wimheylen! Could you share a video of the issue so I can pass it along to our developers?

That would be really helpful! 

Hello ​@wimheylen ​@smooms ​@ingvarr777 ​@jirikovoego ​@jamie_mot Can you tell us if the issue still persists?

We have just launched the desktop version 7.0.1. - https://www.deezer.com/explore/en-us/download/.

If you haven’t downloaded it, please give it a try, and please give us feedback. Thanks

Hi ​@José.Deezer, I haven't noticed this issue since 7 has been released. Plus huge improvement with performance. Good job 

Amazing ​@jirikovoego, thanks for your feedback. Already shared with the team.

seems less sensitive, but I still have Deezer closing unexpectedly.
Try clicking on the top of the window to move it, and shake it for a while. You may find that it closes.
But it's already much better (and therefore more usable).

Surprisingly, I only had this problem with the previous version when two screens were connected. Now it can happen with a single screen.

Hi ​@smooms Thanks for your reply. Please try to record a video and provide details of your set-up. Please include the Windows version and confirm that you are on version 7.0.1. 

I wanted to make the video and now I realize that I no longer have this problem on my private PC.

Only on my corporate

Both have version 7.0.1.
both W11 24H2, same build

here the video (taken on my second sceen)

Many thanks ​@smooms for the video and feedback.

Already shared this information with our developers.

Nevertheless, in my opinion, this might be one reason why it is so challenging to replicate the issue. It can be related to some software running in the background, or indeed a line in the code that needs an improvement.

Your example is a perfect sample of that challenge. 

I’ll keep everybody posted if I get news.

Meanwhile, would be great to hear from the other users impacted in the past by this issue @wimheylen ​@ingvarr777 ​​@jamie_mot. Cheers

The application still sometimes crashes when I drag from one monitor to another, but it appears it be less often. I can drag the window from one monitor to another several times before it happens. So a huge improvement, but it does still happen.

Deezer 7.0.1.0 (installed from the Microsoft store)

Windows 11 Enterprise Version 23H2, OS build 22631.4751

Thanks ​@jamie_mot for your feedback. It is great to hear that is happening less.

Just shared your details with developers.

I still have the problem with Deezer 7.0.1 on Windows 11

Edition    Windows 11 Enterprise
Version    23H2
Installed on    ‎08/‎01/‎2025
OS build    22631.4751
Experience    Windows Feature Experience Pack 1000.22700.1055.0
 

And indeed I can also make it crash with just my laptop screen on, and the external screen disconnected.

All I need to do is just move the app around a bit and it crashes instantly.

recording attached

Hi ​@wimheylen thanks for the details and video. 

I have already shared them with our developers.

Fingers cross that we can improve that experience.

Hello ​@wimheylen ​@smooms ​@ingvarr777 ​@jirikovoego ​@jamie_mot after some more investigation, we managed to reproduce the issue if the option Aero Shake is disabled.

Can you please enable that option and give it a new try to see if the app still crash’s?

Here is how to find that setting.

Please let us know how are things going with that option ON.