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Answered

Cast to Google home - web player and android issues with disconnects

  • 26 October 2022
  • 1 reply
  • 44 views

Hi everyone!  Been using Deezer family for a month, love the quality, love the library, but running into the most annoying issue ever.

I prefer to use the web player on my laptop, but I have the same issue on my phone - the moment I navigate away from the player to do something else, the music keeps going - but when I come back to the player, it’s not functional.

On the web player, it just gives up and pops up a ‘disconnected’ notice and I have to stop casting, reload the page, cast again to get control back.

On my phone (Google Pixel 6, fully up to date) if my screen turns off, after a few mins the exact same thing happens.

This is very frustrating.  I really prefer the web player (using google chrome, fully up to date always) - is there a way to force the interface to stop disconnecting?

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Best answer by Yula 31 October 2022, 16:41

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Hey @mouses,  is this happening only when you are casting? 

Cause Chromecast does not really suport web browsers anymore, they preferably work on app. 

The only browser supported is Google Chrome, but if yours is up to date already I am afraid there is not much more we can do, 

as this is on Google side. 

https://support.deezer.com/hc/en-gb/articles/201330961-Chromecast