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"An error occurred, please try again later." happens very often on Windows App

  • April 13, 2026
  • 2 replies
  • 13 views
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Rising Star
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Hi,

in the past days, while I am listening to Deezer on Windows App at one point the music stops and telling me:

“An error occurred, please try again later”

This has been happening the past days and I am a bit sick of not being able to listen to music anymore due to this.

Unfortunately I will soon have to switch back to Spotify as Deezer seems super buggy and not reliable :( What a pity.

Best answer by Nina Nebo

 

Hi ​@fedenrico.enrico !

 

The “An error occurred, please try again later” message on the Deezer Windows desktop app,  often caused by cached data corruption, outdated app versions, or network connectivity problems. 

 

1. Perform a "Clean" Reinstall (Most Effective)
Simply uninstalling the app may not remove the corrupted files.

Uninstall the Deezer app from Windows settings.
Delete the Deezer folder.

Restart your computer.

Download and install the latest version from the official Deezer website.

 

2. Force Quit & Restart the App
Sometimes the app is stuck in a bad state in the system tray.

Close the app normally.

Look at the bottom right of your taskbar (systray), right-click the Deezer icon, and select Exit or Quit.

Wait a few seconds and launch it again.

 

3. Log Out and Re-Authenticate
Random glitches can occur with session tokens.

In the Deezer desktop app, click on your profile icon.

Select Log out.

Log back in.

 

4. Switch from Windows Store App to Web Download
If you downloaded Deezer from the Microsoft Windows Store, it may be less stable.

Uninstall the Windows Store version.

Download the standalone version directly from deezer.com.

 

5. Check Network and Third-Party Software
VPNs/Proxies: Turn off any active VPN, as they can interfere with streaming licenses.
Firewall/Antivirus: Ensure your security software is not blocking Deezer.
Ad Blockers: If using the web version alongside the app, disable ad blockers.
 

 

Problems With Playing Music On Deezer Web App

https://support.deezer.com/hc/en-gb/articles/115004370249-Problems-With-Playing-Music-On-Deezer-Web-App

    2 replies

    Nina Nebo
    Superuser
    Forum|alt.badge.img+17
    • Nina Nebo
    • Superuser
    • Answer
    • April 13, 2026

     

    Hi ​@fedenrico.enrico !

     

    The “An error occurred, please try again later” message on the Deezer Windows desktop app,  often caused by cached data corruption, outdated app versions, or network connectivity problems. 

     

    1. Perform a "Clean" Reinstall (Most Effective)
    Simply uninstalling the app may not remove the corrupted files.

    Uninstall the Deezer app from Windows settings.
    Delete the Deezer folder.

    Restart your computer.

    Download and install the latest version from the official Deezer website.

     

    2. Force Quit & Restart the App
    Sometimes the app is stuck in a bad state in the system tray.

    Close the app normally.

    Look at the bottom right of your taskbar (systray), right-click the Deezer icon, and select Exit or Quit.

    Wait a few seconds and launch it again.

     

    3. Log Out and Re-Authenticate
    Random glitches can occur with session tokens.

    In the Deezer desktop app, click on your profile icon.

    Select Log out.

    Log back in.

     

    4. Switch from Windows Store App to Web Download
    If you downloaded Deezer from the Microsoft Windows Store, it may be less stable.

    Uninstall the Windows Store version.

    Download the standalone version directly from deezer.com.

     

    5. Check Network and Third-Party Software
    VPNs/Proxies: Turn off any active VPN, as they can interfere with streaming licenses.
    Firewall/Antivirus: Ensure your security software is not blocking Deezer.
    Ad Blockers: If using the web version alongside the app, disable ad blockers.
     

     

    Problems With Playing Music On Deezer Web App

    https://support.deezer.com/hc/en-gb/articles/115004370249-Problems-With-Playing-Music-On-Deezer-Web-App

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      F
      Rising Star
      Forum|alt.badge.img+1

      Ok - thanks a lot.

      I work in IT myself so I performed those steps already. I am not on VPN. Software was downloaded from Deezer website.
      What worries me is the fact that Deezer seems not to care about customers feedbacks and these bugs dont get fixed.

      I can’t uninstall it and re-install it anytime the issue happens.

      Problems persists.

      thanks

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