Hey @Sham69! 

You need to uninstall the “Ad-blocker” and should be fine again.

Deezer Free is powered by advertisements to support all the music and content producers you love.

Ads are an integral part of the Deezer Free experience. When you use an ad blocker on Deezer, you go against our Terms & Conditions (Article 2).

We reserve the right to stop you from playing content on Deezer when you use an ad blocker as per Article 9 of our T&C.

If you'd like ad-free music, offline listening, and extra features, you can upgrade your offer here.

...or you could just lighten up and allow ad-blockers on websites.  This might help attract more people.

Thanks for your replies.

I should have added two points:

1. I checked that Adblock plus still had Deezer whitelisted - and it had.
2. After a few “Adblocker detected” messages, I manually checked to see if Adblocker was indeed disabled - and it was.

Tried to play music on free Deezer again just now and still got the “Adblocker detected” message. I re-checked my (three) tracking protection apps. and found that one of these programs contains an element of adblocking - I must have missed that previously. Fortunately, this app allowed me to disable just the adblocking element and when I did I could once again listen to music on free Deezer. Brilliant!

Apologies for taking your time and thanks again.

Sorry, but this is complete nonsense. So you’re telling people to uninstall their ad-blocker, which in the modern day and age of the internet isn’t only used for blocking ads but also preventing websites to fingerpint your identity, potentially inject harmful content, etc. (the list could go on, but let’s leave it at that) just so you can generate some revenue? I switched to Deezer from Spotify after seeing a documentary about you and your idea to shift the market from a monopolizing industry to one, where individual artists and small communities could benefit as well. But telling users to expose themselves on all of the internet just so they could use your service and help support your idea is definitely not a step in the right direction. In a way, it’s even contradictory because you’re exposing every individual to the money making big players and their ad game now (think FB, Google, etc.)

Don’t get me wrong, I totally understand the point you’re trying to make here and I think ads are indeed a good option for you to offer the free service, but please don’t harm your users in the process… Spotify does this better. They seem to embed the ads in their music, so you cannot actively block them. I know you also experimented with this recently and I was annoyed with it but understood the change. One suggestion here is to please not play it on full volume (my ears burst otherwise) and not after every song. If you make it more gentle, users won’t have any problems with this approach, I presume.

Now on to the T&C you mention, I don’t find anything in there. Either you need to update them for all languages, or please provide an option that lets me read the English version. I’m from Germany and Article 2 literally states “you must have a highspeed internet connection” (which in itself is also a bit weird if you ask me). There’s no mention of any ad blocker in there. Same goes for Article 9 which in German T&C talks about subscriptions. That one doesn’t even apply to free users.

Again, apologies if this sounds a bit rough. It’s not meant that way at all, rather I’m trying to express my criticism as a very privacy focused person and see this as a nightmare that prevents me from using your services at all.

Thanks for checking again, what is the name of the tracking protection app that triggered the adblocker message by Deezer?