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A lot of songs have constant freezes and interruptions

  • August 3, 2022
  • 4 replies
  • 197 views
B
One Hit Wonder

Deezer site in Chrome (mac and Windows), Deezer App on Mac, Deezer app on Android: Many songs constantly freeze repeadedly, all couple of seconds.

Deezer on my Yamaha receiver works fine.

What could be the reason? I have HiFi (Flac) subscription, and Deezer has become practically useless.

Best answer by Yula

Hey there @Benjamin Kahane, 

Can you clear cache and cookies on your browser… 

Let me know how it goes! 

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4 replies

Yula
Deezer Staff
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  • Yula
  • Deezer Staff
  • Answer
  • August 4, 2022

Hey there @Benjamin Kahane, 

Can you clear cache and cookies on your browser… 

Let me know how it goes! 

(She/her) add your pronouns to your signature!
B
One Hit Wonder

I cleared cookies and cache on all devices that allowed it. The MacOS app on M1 silicon still has interruptions ( audio and time counter stops all 10 seconds or so for several seconds).

Thank you and have a great day.

Yula
Deezer Staff
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  • Yula
  • Deezer Staff
  • August 8, 2022

Hey @Benjamin Kahane, unfortunately the app still does not work on the M1 yet ☹️

Is it working better on browser after you deleted the cache? 

 

(She/her) add your pronouns to your signature!
B
One Hit Wonder

Well, since I use all apps (on receiver, on Android, iOS, Browser, Mac and Windows) I actually lost track.

For Chrome app, deleting cache seems to have worked, on Mac app reducing the audio quality to 128 mbps made the interruptions go away. I leave it at that, worst I change to another streaming provider.

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