One Hit Wonder

Answered

A lot of songs have constant freezes and interruptions

4 replies
223 views

Deezer site in Chrome (mac and Windows), Deezer App on Mac, Deezer app on Android: Many songs constantly freeze repeadedly, all couple of seconds.

Deezer on my Yamaha receiver works fine.

What could be the reason? I have HiFi (Flac) subscription, and Deezer has become practically useless.

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YulaAnswer

Deezer Staff

Hey there @Benjamin Kahane,

Can you clear cache and cookies on your browser…

Let me know how it goes!

(She/her) add your pronouns to your signature!

YulaAnswer

Deezer Staff

Hey there @Benjamin Kahane,

Can you clear cache and cookies on your browser…

Let me know how it goes!

(She/her) add your pronouns to your signature!

B

Benjamin KahaneAuthor

One Hit Wonder

I cleared cookies and cache on all devices that allowed it. The MacOS app on M1 silicon still has interruptions ( audio and time counter stops all 10 seconds or so for several seconds).

Thank you and have a great day.

Yula

Deezer Staff

Hey @Benjamin Kahane, unfortunately the app still does not work on the M1 yet ☹️

Is it working better on browser after you deleted the cache?

(She/her) add your pronouns to your signature!

B

Benjamin KahaneAuthor

One Hit Wonder

Well, since I use all apps (on receiver, on Android, iOS, Browser, Mac and Windows) I actually lost track.

For Chrome app, deleting cache seems to have worked, on Mac app reducing the audio quality to 128 mbps made the interruptions go away. I leave it at that, worst I change to another streaming provider.

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