Hi @Carlisle Togara, sorry to hear that you are having this issue.

Try the following procedures and see if they solve the problem:

1.    Restart the Deezer app: Close the Deezer app completely and then relaunch it. Sometimes, restarting the app can resolve temporary issues.
2.    Clear app cache (Android only): If you're using Deezer on an Android device, you can try clearing the app cache. To do this, go to Settings > Apps > Deezer > Storage > Clear Cache. This action will remove temporary files that might be causing the error.
3.    Update the Deezer app: Make sure that you have the latest version of the Deezer app installed on your device. Developers often release updates to fix bugs and improve performance.
4.    Restart your device: A simple restart can help resolve various software-related issues. Turn off your device completely and then turn it back on after a few seconds.
5.    Reinstall the Deezer app: If none of the above steps work, try uninstalling the Deezer app from your device and then reinstall it from the official app store (Google Play Store for Android, App Store for iOS). This process can help resolve any corrupted files or settings causing the error.

If, after attempting the procedures below, the issue persists, could you please record a video demonstrating the step-by-step process you're following? This would be greatly helpful in understanding the problem.

Also, could you send a screenshot of the "Data and Storage" option in the Deezer app?