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F.A.Q.

Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content
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מ
Rank

why does it stop after each song in playlist when i using smart phone.

D
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This didn't work for me, what's going on! And it's not my connection, I'm able to stream 1080p YouTube videos

 

Rudi
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Userlevel 7
Badge +7

Our next official release has some fixes as well, but the Beta you have is showing real promise @AriRu84 thanks for sharing with us!

S
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many time at the day, music was stopped with Lost network error,  other music players dont stoped, this problem i have only with deezer app

L
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What is the purpose of this community? getting help from Deezer support? After MONTHS nobody took care of the bug I have reported.

S.

Hey, apologies but we can not reproduce the issue, can you send the API you send here to Support, cause there they will have also more access to your account? We work hand in hand with support and there are issues that is better to try and solve with them! 

Thanks Yula, how can I contact support?

S.

After a couple of MONTHS that my problem with Deezer on iPhone is still there and NOBODY from Deezer helped or replied, I have decided to unsubscribe and moved to SPOTIFY.

Now my family can listen, all together, our preferred music when traveling by car and with SPOTIFY.

So if you want to solve your problems with DEEZER do not rely on their support, just subscribe a different service.

 

S.

J
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I appreciate I'm adding to a long thread but I wanted to share my experience on a connection issue and it's resolution. 

I had a non-intermittent issue with content not loading, but only when on mobile connection - the app worked fine on WiFi. Another clue was that I found the app worked on mobile signal ONLY when I was also connected to a VPN service.

I had recently updated my contract with Three UK, and they'd placed a parental block on my account by mistake. Once this was removed the app worked normally over mobile connection without VPN.

Pia.Deezer
Userlevel 7
Badge +3

Hi @David Mukuma Sikaona thank you for contacting us. I think you sent us a screenshot photo of YouTube?

Listening to Deezer music is using a lot of mobile data - please always make sure to have a strong internet connection (best is good Wifi)

OR make sure to download your favourite Deezer music while you have good Wifi to then listen to music in other places :wink:

If you are still experiencing the same problem, please let us know.

Yula
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Userlevel 7
Badge +10

I can't stream on mobile. It works fine on my laptop, but I can't stream via the android mobile app. It says: 'Error: failed to play. The requested content is not loading.'

 

Please help. 

Hey there, I moved your comment here, can you please follow the steps suggested above? Thanks a lot!

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Rudi
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Userlevel 7
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Hi there @rafal_from_the_future 

In your case, this is happening because you have a HiFi subscription - there's an error happening and under investigation for a while. Please see here for more info :v_tone2:

A
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I have followed all the instructions above. I set Smart cache in the middle. I clear all data. I restart the phone many times. I turn off power saving mode. I download a playlist and play a song. Uninstall and Reinstall many times. Nothing is working!! And I'm using private wifi network at home. Everytime i try streaming a song with HiFi or HQ this always happens. Sometimes the song will load but will have to wait for 5 minutes until the it start and then it will start buffering again in the middle of the song. Sometimes the songs will not play at all and it will show error message. Downloading a song takes long time.

 

T
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Had an error pop up while listening to playlists last month which persisted until I uninstalled, cleared cache, restarted my phone and reinstalled the app. Now songs get stuck loading and there's no error message.

I'm using a Samsung A90 5g on android 11. The app version is 6.2.26.58

G
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I think there is an issue when you have a large list and use the random/shuffle option. The songs takes a while to load and finally, the error message. I think the algorithm is not optimal for large lists and there’s some timeout happening.

Please fix this, I’m paying a subscription for high quality music. Otherwise I’ll be forced to cancel it and move to Spotify. This is very annoying

 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Tom Webb 

Is this happening on WiFi or mobile data? Do you have an SD card installed?

I've moved your comment here so that you can see the troubleshooting tips above :thumbsup_tone2:

The same applies to you @Schakers please follow the steps above.

MrCouchpotato
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:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

  • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
  • If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

Hi. I've been having this issue for a while now and have done all the above several times. Which is extremely annoying as then I have to download everything again....... my sd card is no issue it holds transfers etc files and music fine. 

My equipment = Samsung S20ultra FiiO BTR3K connected via Bluetooth (Ldac) to IEMs, Computer (internet) via USB to SB G6 to headphones. 

This error is constant and random. Streaming or downloaded. Always via hifi other wise I may aswell use apple play. 

 

My App version is = see pictures. 

 

Please advise a sensible answer 

 

MrCouchpotato
S
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Not happy with this obviously app technical error when I'm paying for subscription 

Rudi
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Userlevel 7
Badge +7

Hi @LFMP 

But the Beta program should be for you to spots those problems and report them. You should also have the official release for fewer issues and to enjoy a better experience :v_tone2:

Yula
Rank
Userlevel 7
Badge +10

What is the purpose of this community? getting help from Deezer support? After MONTHS nobody took care of the bug I have reported.

S.

Hey, apologies but we can not reproduce the issue, can you send the API you send here to Support, cause there they will have also more access to your account? We work hand in hand with support and there are issues that is better to try and solve with them! 

Thanks Yula, how can I contact support?

S.

Sorry! You can contact support here: https://support.deezer.com/hc/fr/requests/new

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Jaime.
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Userlevel 7
Badge +7

@Cosmic_9 I am sorry about that.
This is the troubleshooting our developers asked to provide to all affected users with the error message.
I know it is a lot of music, but you can easily download the music again from your music library.
Apologies for the inconvenience

S
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After I updated the app 2 days ago, my homescreen is just continuously refreshing and I cannot search for music and after I reinstalled the app it keeps doing the same thing. Tried it on wifi and mobile network

MrCouchpotato
Rank

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

  • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
  • If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

Hi. I've been having this issue for a while now and have done all the above several times. Which is extremely annoying as then I have to download everything again....... my sd card is no issue it holds transfers etc files and music fine. 

My equipment = Samsung S20ultra FiiO BTR3K connected via Bluetooth (Ldac) to IEMs, Computer (internet) via USB to SB G6 to headphones. 

This error is constant and random. Streaming or downloaded. Always via hifi other wise I may aswell use apple play. 

 

My App version is = see pictures. 

 

Please advise a sensible answer 

 

I've since signed up to the beta version ... nothing is working regardless of what I do ...... why?  Only a few seconds? Try 40 mins so I've given up ! I need this fixed i listen to music daily 8 plus hours a day ! 😩

 

MrCouchpotato
Rudi
Rank
Userlevel 7
Badge +7

Hi @SkyDriver 

Thanks for reaching out.

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let me know how it goes :thumbsup_tone2:

H
Rank

This keeps happening to me now since a week. I don't even get the "Content not loading message”, it simply keeps loading forever. If I log out and try to log in again it will get stuck there.

Only solution is deleting cache + user data → need to manually download all offline songs again. There should be an option to save at least which albums I want to have offline.

Not only is this super annoying and time consuming, my internet provider will also cut down my bandwidth if I keep downloading 60Gb of songs every 3 days. I'll give it till end of this month, then switch to spotify. 

E

I've been getting this message for a few days now. I tried rebooting my phone and reinstalling the app. I don't know what to do, it happens with random songs. Is there anything else I can do? 

B
Rank

Hi

 

I am a frustrated Deezer User.

 

Why is it that once a song has been played, it can't transition to the next unless I hit "Retry".

 

This is very annoying and I'll uninstall the app.

 

See attached screenshot. 

 

I have to manually load the next song 

 

 

Rafael.
Userlevel 7
Badge +7

This keeps happening to me now since a week. I don't even get the "Content not loading message”, it simply keeps loading forever. If I log out and try to log in again it will get stuck there.

Only solution is deleting cache + user data → need to manually download all offline songs again. There should be an option to save at least which albums I want to have offline.

Not only is this super annoying and time consuming, my internet provider will also cut down my bandwidth if I keep downloading 60Gb of songs every 3 days. I'll give it till end of this month, then switch to spotify. 

 

Does it happen with wifi and your phone's internet? Do you have an sd card? Also, do you have another app that could be blocking deezer like clean master, battery safer, anti virus…?

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