An error occurred, please try again later - HiFi tracks on Deezer Desktop App for Mac and Windows


Userlevel 3

Cannot play more than two songs in a row - keeps showing this error. Read all the topics about this issue. Deleted and reinstalled app, switched to 128/320 and back to HiFi. 2 songs in a row is the best I could get. Then an error again. Pressing back and forward helps playing the next song. But then it stops again.

Internet and WiFi is fine. Using latest Deezer app (reinstalled yesterday) HiFi subscription on MacBook Pro (2017) with Catalina. Played Flow, Mixes, recommended.

Rudi 4 months ago

Hi all,

Thank you for your patience and for your feedback.

As some of you mentioned an improvement, I'd like to let you all know that the issue hasn't been fixed yet but our desktop app developers decided to carry out a test by disabling a feature. You won't notice the difference (when it comes to the feature) but you should notice that HiFi tracks should now play without the error message. If a track shows the popup error, it's because that track itself needs repair.

The idea now is to dig deeper and find the cause for this issue and then replicate on other platforms. Thank you for your support!

View original

374 replies

I see this one on any song I`ve tried to play (3 different languages, albums and mixes).
user-agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36
It works on the phone with the same WiFi. Had no problem before on this laptop, browser and internet connection.
Please tell me if you need any additional info

Userlevel 7
Badge +3

Hello @ozzymand1us, thank you for reaching out to us :slight_smile:

If you still have this error, could you try @elroy’s fix above? And let us know if this helps, it can be interesting for our technical teams

By the way, trying to reproduce this error using your favorite tracks, I listened to that one: Переплетено · Oxxxymiron, didn’t know it but I really like it :wink:

Cheers

Userlevel 1

Hi!

I’m subscriber to the HiFi plan and for about 2 days Deezer is unusable: I’m constantly getting interruptions with “an error occurred, please try again later.” message on the mac and web player.

It’s impossible to continue using the service with such experience.

Userlevel 2

The same error: “An error occurred, please try again later.”

Windows application and Chrome browser. DevTools console in Chrome is empty and also no errors in Network tab.

Userlevel 2

Ok, guys.
Since this problem still exists, here’s the solution (it was mentioned in this topic):

  1. When you use your PC to listen to music there are some issues to load non-flac or broken flac’s via desktop or online app.
  2. If I understand everything correctly, flac version available not for every songs
* thats a pity to hear because the main idea why I decided to change from other service to Deezer was a hypothetical huge base of flac’s, it’s a pity to hear that icon “HQ” is just a fiction. So rethink it twice before subscribing to Deezer.
  3. When you try to play non flac / broken flac track with desktop or online app it autimaticaly try to change to MP3 quality and here’s where error occures.

Solution: just change quality to a 320 and everything will be loading without errors.

Note for Deezer representatives:
 If I pay for a Flac quality, I want to hear flac.
 Not a mere MP3, not occuring errors, not broken flacs not any other trash. The FLAC!

 I recently started my Hi-Fi subscription and my several friends done the same. This topic had been started already for a year, you had enough time to fix flacs.
 If you are not going to do anything to this problems, just inform users that you platform can't guarantee that all the tracks will be correct working flac format.
 And now I'm not sure if I want to pay for Hi-Fi subscription after all this.

Hi,

I have the same issue on the deezer windows app. For me, after every song it halts with an error message: “an error occured, please try again later” (like the image in this thread). 

Clicking OK and starting a next song usually fails, then I have to wiggle the progress bar a bit for things to start. I'm on a deezer hifi subscription and on hifi settings.

Already tried reinstalling the app, no difference in behavior, there is nothing in %appdata% related to deezer.

Networking wise there should not be an issue, other streaming services work fine + this is a home network, no enterprise network features in here.

Trying 320kbps seems to work fine, but streaming on hifi stops playback after every song on the desktop app.

 

Any advice you could give to get hifi working?

Userlevel 1

@JProff 
And Safari does not support lossless streaming.
So, HiFi plan just useless?

Userlevel 1

By the way their desktop apps probably written using Electron which is total garbage if app is complex enough.

Same here! Very upset. Tried everything too. Need some official comments on service we pay for. Now it is completely NOT funny.

Userlevel 3

looks like заработало :)

Userlevel 7
Badge +5

Hi there @JustKiev 

Thank you for your honest and detailed feedback.

We constantly work on getting better/fixed versions of tracks from music distributors. If we can't get it all at once, we do apologise for that. Sometimes, it isn't the tracks but the app.

So the more you report, the more we can do to improve the quality of HiFi tracks in our extensive catalogue.

I've passed your comments to the relevant teams here at Deezer :thumbsup_tone2:

Userlevel 7
Badge +3

Hello @alexanderstrat, thank you for your feedback, our teams are aware of the issue and are currently working on it. I have some questions regarding the issue that might help the technical teams:

  • Does it happen to any track/playlist and in the Flow as well or is it specific to one of those?
  • Could you try, once the error message pops up, to go back to the previous track and then straight away move forward to the track that didn’t play?

Let us know how it goes :slight_smile:

Userlevel 4

Hi,

 

Having the same issue which is really frustrating. Using my Windows Desktop App and HiFI I’m getting this error more or less on every song. I have tried:

  • Reinstall the app
  • Reboot the PC

Observations:

  • Switching to another quality “Better” the issue goes away and switching back to HiFi the issue comes back. It doesn’t matter what album/playlist
  • After the error click play again then it works but on the next song or the next after the error appears again

 

Running Windows 10 Version 1903 (OS Build 18362.719)

Deezer 4.18.60

Userlevel 4

Having the same issue which is really frustrating. Using my Windows Desktop App and HiFI I’m getting this error more or less on every song. I have tried:

  • Reinstall the app
  • Reboot the PC

Observations:

  • Switching to another quality “Better” the issue goes away and switching back to HiFi the issue comes back. It doesn’t matter what album/playlist
  • After the error click play again then it works but on the next song or the next after the error appears again

 

Running Windows 10 Version 1903 (OS Build 18362.719)

Userlevel 4

Ok, guys.
Since this problem still exists, here’s the solution (it was mentioned in this topic):

  1. When you use your PC to listen to music there are some issues to load non-flac or broken flac’s via desktop or online app.
  2. If I understand everything correctly, flac version available not for every songs
* thats a pity to hear because the main idea why I decided to change from other service to Deezer was a hypothetical huge base of flac’s, it’s a pity to hear that icon “HQ” is just a fiction. So rethink it twice before subscribing to Deezer.
  3. When you try to play non flac / broken flac track with desktop or online app it autimaticaly try to change to MP3 quality and here’s where error occures.

Solution: just change quality to a 320 and everything will be loading without errors.

Note for Deezer representatives:
 If I pay for a Flac quality, I want to hear flac.
 Not a mere MP3, not occuring errors, not broken flacs not any other trash. The FLAC!

 I recently started my Hi-Fi subscription and my several friends done the same. This topic had been started already for a year, you had enough time to fix flacs.
 If you are not going to do anything to this problems, just inform users that you platform can't guarantee that all the tracks will be correct working flac format.
 And now I'm not sure if I want to pay for Hi-Fi subscription after all this.

 

This is quite interesting and in that case how much of Deezers content is actually FLAC?

I have exactly the same problem with the desktop app, as above and it started just few days ago. every other song i play it stops with this error. Very frustrating….

I often just start the flow playlist for some background music .. and almost every song just stops playback.. 

And this has been going on for over a year for others.??! There is obvi. something major working with your desktop app. 

Is there some kind of compensation for this? we pay for Hifi service but cannot use it.

 

Thinking of chaning musicservice….

Userlevel 2

Hi

 

I’m on version 4.18.60 of the Deezer Desktop App.

 

After every song, in the playlist that I’m currently listening to, the App throws an error.

I have to click on the previous song, wait till it starts playing and then click on the next song in order for the next song to play again. Once the song has finished and the App starts playing the next song, then I get the same error again…. rinse and repeat..

 

I’ve been experiencing this for three days now. The App had no problems playing the same playlist before then. I have even cleared the App’s data but to no avail.

 

Is anybody else experiencing this issue and how do I overcome this (It is very annoying)?

 

Good day, I have hifi subscription.
I get an error "Error! An error ocuured, please try again later.” (image below) in the browser and the deezer app for windows.
The error hapen, when I listening music, when I switch to another track (any track).
I followed the advice as indicated in the community. I clear cookies and cach at my browser.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

  • Rafael. Community Manager

  • Community Manager
  • 7580 replies
  • 1 year ago

jussi866 wrote:An error occured. Please try again later. That's what I think the error message translates to. My Deezer app is not in English.



Could you try the following steps, exactly in this order, to see if it helps with your issue? :)

make sure you're connect to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card
turn off your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card


But it didn’t help(

Can you help me? 

Have a nice day)

Userlevel 2

Having the same issue issue as @WooLand :

 

I’m also on version 4.18.60 of the Deezer Desktop App (Running Windows 10).

 

After every song, in the playlist that I’m currently listening to, the App throws an error.

I have to click on the previous song, wait till it starts playing and then click on the next song in order for the next song to play again. Once the song has finished and the App starts playing the next song, I get the same error again…. rinse and repeat..

 

I’ve been experiencing this for three days now. The App had no problems playing the same playlist before then. I have cleared the App’s data but to no avail.

 (It is very annoying)?

Same problem here.

I’ve been constantly getting “An error...” message for a week or so. Sometimes even every track in an album shows the error. But if I click to another song for a sec and move back to the error song, it starts playing without any issues. Very annoying thing… As for now, playlists literally became useless.

I use Windows 10.0.17134 and have a HI-FI Deezer subscription. I tried to switch from the standalone app to Chrome 80.0.3987.132 with the same results.

Userlevel 4

@Kevin Deezer @Rudi I hope this can be prioritized and escalated to your tech teams. Premium customers are suffering as of now. :smirk:  

Good day. I've had a problem for about a week now: As soon as a new song starts playing, the playback stops and the player shows "Error, An error occurred, please try again later." If you click on the playback bar with your mouse, the player will start up again. But until the next song. I'm using a Windows 10 Deezer App player and have Deezer Premium account

. Overloading sometimes helps a few songs solve this problem, but the problem is repeated. Sometimes after a reboot, the problem recurs immediately.

Userlevel 2

@JProff 
And Safari does not support lossless streaming.
So, HiFi plan just useless?

You can use chrome or app for Mac.

The error appeared only a few days ago. Before that, everything worked well.

By the way their desktop apps probably written using Electron which is total garbage if app is complex enough.

They need to add global error handler and try to reconnect or reopen file or play next instead terminate app.

Userlevel 7
Badge +3

Hello @WooLand@Dylan Josling@igsbr@Antanas Ruminas, thank you all for your feedback, we are definitely going to send them to our tech teams, they are already working on the issue. I do have some questions to make sure we have identified the problem:

  • Does it happen to any track/playlist and in the Flow as well or is it specific to one of those?
  • Could you try, once the error message pops up, to go back to the previous track and then straight away move forward to the track that didn’t play?

Thank you guys, sorry that you are experiencing this for now.

Cheers :slight_smile:

Userlevel 7
Badge +5

Hi @Dylan Josling 

 

Have you tried playing the playlist from a browser using Deezer?

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