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Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content
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Rudi
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Userlevel 7
Badge +7

Hey @Mwaiwathu 

Sorry that's happening. Please see the troubleshooting steps above and let us know if the problem persists :thumbsup_tone2:

L
Rank

What is the purpose of this community? getting help from Deezer support? After MONTHS nobody took care of the bug I have reported.

S.

Hey, apologies but we can not reproduce the issue, can you send the API you send here to Support, cause there they will have also more access to your account? We work hand in hand with support and there are issues that is better to try and solve with them! 

Thanks Yula, how can I contact support?

S.

C
Rank

Hello,

This bug dont give listen music.

And this bug has premium account.

And how me use application and listen music with comfort?

 

V
Rank

S20 ultra music keeps loading and does not play on new S20 Ultra 5g phone. This app needs to update or what other alternative can be done to resolve the issue?

 

Please note I am paid subscriber.

Rudi
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Userlevel 7
Badge +7

Hi @MANIN STUDIO 

At this point, it's best to contact our support team so that they can offer step by step troubleshooting to help you along the way - if there's a problem with the tracks that you're listening to, they can also report it.

 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Funmi Afandolo 

We appreciate it isn't that easy, we're sorry for the inconvenience. This is so we have the required time to investigate and potentially sort this situation out :thumbsup_tone2: what version of our app and OS/device you're using?

Thank you for your patience and understanding.

Rudi
Rank
Userlevel 7
Badge +7

Hi there @Jacques Taco Tap 

Sorry about that. We've been investigating an issue with Android 4 and 5, but it should be up and running now. Could you please confirm your Deezer app version so that I can check?

Hey @AriRu84 

It should be all OK for that version. What's your Deezer app version and phone model? Do you actually have an SD card?

Is there any chance you can log in with your account on another device to test?

C
Rank

When i click the Cast icon on my mobile phone I get the “casting” tone on my Chromecast speaker and get a message on my device that says, “Loading… Almost there, only a few seconds left.”  That’s it.  Nothing more.  Other application (Spotify, YouTube music, etc) works perfectly via WiFi Chromecast to Google home mini within my Lan. Mobile phone Honor 9 apk rel. 6.2.26.58 router hag fastgate fastweb

 

 

 

F
Rank

Using version 6.1.21.66 on Samsung s8

P
Rank

Since last update it glitches regularly, it never did before. 

On streaming songs, not downloaded. Tried reinstall and different networks. 

I'm paying for your service, since there isn't any problems with you loading my money, I don't want any problems using your service. Fix your app.

Thank you. 

K
Rank
Userlevel 7
Badge +6

Hello @VJW, please try the troubleshooting steps described in the post pinned to this topic and let us know how it goes :slight_smile:

Have a nice day

https://www.deezer.com/en/profile/3421485864
N
Rank

Hi please help me. 

I have a premium account and deezer keeps randomly cutting each song a number of times and resuming.

I use a very new Note20, from LG6. I have just increased the "space allowed for Smart Cahce" from 20gb to 39gb, so far 3songs it hasn't cut. But this comes and goes. Please let me know other solutions.. 

 

 

G
Rank

I have been using deezer for a while now. But for the last 2 or 3 weeks my songs have been stopping and starting alot. Even if I have downloaded songs and I put the app onto offline mode, the songs still just stop and star. I did see that there were 2 updates and I thought they would fix it but they haven' . It's getting to a point that I can't take it anymore. I just really hope you see this and try fix it

Rudi
Rank
Userlevel 7
Badge +7

Hey @Nhlaks Dbn 

Sorry to hear that. Please follow the steps above and let us know if the problem persists!

Happy New Year!

K
Rank
Userlevel 7
Badge +6

Hello @garydee, could you try the troubleshooting steps shown in the diagram pinned to this topic? Don’t forget to choose Clear all in the app and clear the cache of the device.

Let us know how it goes :wink:

https://www.deezer.com/en/profile/3421485864
T
Rank

Deezer app doesn’t work well on mine tablet and android either! Whenever i try to switch songs the the android app crashes and the mobile won’t work until it is powered off and on again.
Maybe need to switch to another app 

D
Rank

Its like scratching cd, i tried unninstaling deezer, innerasing smartchace also didnt help,i never doawnload songs cuz i got free mobile data for deezer,and it started with just few songs, now there is a lot of them coruppted… pls fix this i really like your app but im paying for it for a lot years now and this makes me cancle subscription...

Rafael.
Userlevel 7
Badge +7

Since last update it glitches regularly, it never did before. 

On streaming songs, not downloaded. Tried reinstall and different networks. 

I'm paying for your service, since there isn't any problems with you loading my money, I don't want any problems using your service. Fix your app.

Thank you. 

 

Have you tried the troubleshooting above? Also, do you have a sd card, anti virus or battery saver?

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