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Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content
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393 replies

Pia.Deezer
Userlevel 7
Badge +3

Hi @CoolBot98 we are very sorry to hear you have experienced so many technical issues. The Deezer app is actually working. We need to update the app so it is working with the new hardware and the new operating systems. I can see that you are still using an outdated Deezer version. Could you please follow all steps mentioned above your comment? That should fix the issues 🙂 Many thanks

S
Rank

Hey @skaveesh 

Thanks for letting us know!

Have you tried uninstalling the desktop app, restarting your computer and downloading the latest version? It’s likely to be a problem with the app if the track plays fine on mobile :relaxed:


No it’s too much work for a single track. I’ll just listen to that track on the web :upside_down::upside_down::upside_down::upside_down:

F
Rank

I have been with Deezer since before, it was Muve Music. Been with cricket 15 years. This is the ONLY time I detest being a customer because it is not being resolved and all these goofy steps of uninstall, tilt your phone this way and restart, it is getting old. Why won't the Deezer owners or staff take care of these easy fix hickups? 🤔

Д
Rank

Can't you just write an application so that it doesn't cause such a problem !?

V
Rank
Userlevel 2
Badge +1

Hi there @vita

Hi there @Rudi

You mean Mark?

J
Rank

Yep, android app sucks, I will cancel my subscription

K
Rank
Userlevel 7
Badge +6

Hi @jhkm883, please have a look at the troubleshooting tips pinned to this topic, they should help you deal with issues you are facing.

Have a good week :slight_smile:

https://www.deezer.com/en/profile/3421485864
K
Rank
Userlevel 7
Badge +6

Hi @flaze, thank you for your feedback and sorry that you feel you are having a bad experience with these troubleshooting tips :disappointed_relieved:  We understand it can feel frustrating, we hope to be able to solve these issues in the future and improve the user experience of all smartphone users.

Have a nice week! :slight_smile:

https://www.deezer.com/en/profile/3421485864
Pia.Deezer
Userlevel 7
Badge +3

Hi @Samuel Obayomi I checked your Deezer Premium account and everything looks fine in our system. Could you please try to stream music with strong Wifi - does it work then? 

When exactly do you get the error message? Which error message do you get? 

Could you please double check whether you followed every single step? Thank you

J
Rank

This problem still persists, it quite unfair to have a problem this long and still no tangible solution has been provided. What's wrong with your support?

 

I have tried all the above troubleshooting steps, it's still the same Error: Failed to play. I cant be on premium and not even enjoy the benefits. Pls provide a solution asap.

J
Rank

Can someone pls respond, I didnt pay premium for nothing... I have t been able to play any sound for days now. 

C
Rank

@Rudi 

Here it is - https://deezer.page.link/iMEiVR2yVvGoHWnd6

 

Thanks!

A
Rank

I have not been able to use deezer since beginning of this month. I didnt think too much if it and left it. Its just annoying that i renewed my subscription yesterday and still cannot use it. Keeps saying error loading content. I have tried all you wrote earlier. Cleared cache, reinstalled app and I still cannot use the app. Please look into this. I mean I paid so I should get value for my money.

M
Rank

I keep getting error content not loading when I play songs. It works when I restart my phone then fails again after a few songs. My connectivity is amazing. I'm watching YouTube in 1080.

 

Using Deezer on Android 8.0 with miui skin if that's relevant. Deezer version 6.1.20.58

 

Rudi
Rank
Userlevel 7
Badge +7

Passed it on, please keep an eye on it for the next couple of weeks @Chumakovskiy :wink:

Please follow the troubleshooting tips above @Carpe Diem and let us know if it helps you :thumbsup_tone2:

F
Rank

Hi all,

Thank you for reporting the offline/downloaded issue to us, our devs are working on it. Please check for app updates, and if there isn't any for you yet, try changing the audio quality settings to Balanced and redownload the tracks :thumbsup_tone2:

Re downloading tracks is not so easy, this has become frustrating and I am thinking of leaving Deezer. I can’t play my downloaded songs offline so I have to use data which is extra cost. Kindly fix issue ASAP 

K
Rank
Userlevel 7
Badge +6

Hello @tugakerfio0, please have a look to the troubleshooting steps illustrated above that should help you with the issues on your tablet and smartphone :slight_smile: Don’t forget to clear the cache.

Have a nice day :wink:

https://www.deezer.com/en/profile/3421485864
K
Rank
Userlevel 7
Badge +6

Hello @Dodig, I strongly recommend you to follow carefully and step by step the method described at the beginning of this topic in the diagram, it typically fixes this kind of issue.

Let us know how that works for you

https://www.deezer.com/en/profile/3421485864
D
Rank

Hi,

I'm using the Deezer app on an android phone, as a family deal, but recently music skips through a track at double speed or more. I have to restart my phone for it to stop, but it will happen again later in the day, or the following day.

Is there anything I can do to fix this? Other members of my family have had the same issue on Android and iPhone, and they uninstalled and reinstalled the app. Is there no other way of sorting it?

M
Rank

After updating to the last version, the application keeps cutting off, on iPhone and computer, just “error, retry” AFTER EACH SONG. C’mon Deezer! 

Rudi
Rank
Userlevel 7
Badge +7

Hi @maucarpa 

Thanks for reporting it. Apologies this has happened. We're looking into it at the moment.

I've had a look on your account and noticed that you have a HiFi subscription so: could you please try to change your audio quality settings to HQ from HiFi? Let us know if it makes a difference and what OS and app versions you've got installed :thumbsup_tone2:

 

P
Rank

Yes I have tried troubleshooter, it didn’t help.

Dont have SD card. Have antivirus, Bitdefender, but I have had it before also.

Have battery saver but it happens also when phone is plugged for charging. Before i used to set some artist playlist streaming for the night, phone charger plugged and connected via bluetooth to hifi system and it worked perfectly.

Now, as you can see in pic i posted, it is playing some song and at random time of song just pops message “failed to play”, retry button doesnt do anything. If I press cancel and skip to next song it is playing normaly, and then try to go back to previous which stopped and get same error. 

It isnt that it doesnt even start playing, it drops error message randomly and then stops, can just cancel and skip to next. It is very annoying, for example when I go cycling and set playlist playing, then have to stop every once in a while to unblock music.

Thank you for your help.

 

 

A
Rank
Userlevel 2
Badge +1

@Jaime. No comment? 

F
Rank

Periodically, when I try to play a track (with most of Flow), an error “The requested content does not load” flies. I have a subscription.

Периодически при попытки воизпроизвести трек(с большинством из Flow) вылетает ошибка “Запрошенный контент не загружается”. Подписка у меня оформлена.

 

C
Rank

Ciao jaime. Io uso android. 

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