iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 201 Topics
  • 856 Replies

201 Topics

D
Tiny Dancer
divya ganesanTiny Dancer
asked in iOS

Require API Auth

I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth. I have tried reinstalling deezer but still getting the same message. I am using an android phone. Could you please help. Thanks Divya

35
Johnathan.Deezer
Community Manager
8 months ago
M
Runaway Baby
marilyne DELL'amicoRunaway Baby
asked in iOS

deezer hifi and airplay?

Hello, if I use my iPhone to play music from Deezer app and a hifi subscription, and redirect the music (normally FAC format)  via airplay to my audio system (old system, with an airplay receiver), is the sound will be degradated ? Or is it a valid option ? Is Deezer  hifi (launched on my iPhone) is compatible with airplay ?   i really try to find a wireless solution with good quality, and by using my existing audio system…   thank you for your help

23
dee_dirk
Deezer Legend
1 year ago
T
Tiny Dancer
torfindelTiny Dancer
asked in iOS

Information about iOS requirements for Deezer app

I read it was possible to get Deezer from iOS 8 and up (https://www.deezer.com/us/devices/mobile), so I decided to buy an iPod 5 which supports iOS 9.3.5, but when I go to get the app from the appstore it says I need iOS10, which is a bummer. Did this change recently and the webpage is outdated? Or is there another way to install Deezer on iOS 9? Thanks in advance

27
J
Tiny Dancer
1 year ago
P
Tiny Dancer
Perrycox9Tiny Dancer
posted in iOS

Error MS2004

Why am I constantly getting this error? Tried everything from troubleshooting..Driving me insane!   

45
M
Tiny Dancer
8 months ago
R
Runaway Baby
RikucRunaway Baby
asked in iOS

playlist order has reversed after upgrading to Deezer HiFi

I have a ‘Favourite’ playlist to which I add songs that I want to listen to when not listening to albums. Recently I reloaded to app to get HiFi quality and my list order had reversed. I used to have it so that the latest song was on top and I could listen to all my songs starting with the latest. Since reloading the app the song on top is the oldest and I need to now scroll through hundreds of songs to get the latest sing which obviously is the one I want to play the most. Can the list be revered? 

15
N
Tiny Dancer
6 months ago
L
Runaway Baby
ls1971Runaway Baby
asked in iOS

How do I restart an inactive app?

I downloaded app today and have set some things to download. I’ve gone off and left it to its own devices and now it’s saying my app is inactive and I need to restart it to continue with the download. Any help would be appreciated

23
GropplerZorn
Deezer Legend
3 months ago
K
Tiny Dancer
KakowakTiny Dancer
asked in iOS

Deezer App disconnects from Google cast but music keeps playing

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

31
N
Tiny Dancer
6 months ago
S
Runaway Baby
SashRunaway Baby
asked in iOS

MS2004 error

I am getting MS2004 error all the time - I have seen posts that Deezer are aware of it and working on fixing the issues but it’s been going on for months!! Not to sound like a kid but… are we nearly there yet?! Driving me nuts!

29
Leonídia.Deezer
Community Manager
2 months ago
M
MarkVaz
asked in iOS

playback does not resume after phone call

As the title suggests, when I take a call whilst listening to Deezer, playback pauses as it should. However, when the call ends, playback does not resume. This only seems to have started since the latest IOS update (13). I have tried reinstalling the app but this has not corrected the issue. Can anyone help please. This is highly annoying. Many thanks

8
K
Tiny Dancer
1 year ago
P
Runaway Baby
PaulwaltRunaway Baby
asked in iOS

No display on lock screen (iphone)

Hi. I have lost the display of music playing when my phone (iPhone 11) is locked. I have done the turn on off and delete the app. When downloading the app again, my Lock Screen will display they song been played. But as soon as I close the app down and go to re use it, it will not display. Any ideas? 

20
Leonídia.Deezer
Community Manager
3 months ago
S
Runaway Baby
SharkoooRunaway Baby
asked in iOS

Problem with instagram/snapchat story

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem. When i use other services ( tidal, spotify) it work without stoping music.     

34
R
Tiny Dancer
1 year ago
J
Runaway Baby
Judd BonhamRunaway Baby
asked in iOS

No way to start music from CarPlay screen/Music does not return after phone call

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

15
B
Tiny Dancer
7 months ago
J
Runaway Baby
Jalexa4Runaway Baby
asked in iOS

Bluetooth earphones not playing music via my Apple Watch 7

Hi Deezer,I recently subscribed to Dexter Premium with the intention of playing my music/streaming when I go jogging without my phone. However I’m frustrated thata) Deezer DOES NOT stream via cellular connection only wifi Does not play music via any Bluetooth earphones (I’ve tried 3 different types) When music does play via wifi only it plays ONLY on my iPhone 12, which defeats the whole purpose!Im using an Apple Watch 7 SE with cellular plan.please clarify what’s happening? I have done most things like deleting Dezzer App from my phone and watch and then reinstalling it.

2
J
Runaway Baby
1 year ago
T
Tiny Dancer
Tracy-Lee MalcolmTiny Dancer
asked in iOS

Deezer for iPod touch iOs 12?

Is there a way to install Deezer on my iPod touch 6th gen running iOS 12.5? App store saying it requires iOS 14 and higher? Is there a workaround?

2
J
Tiny Dancer
1 year ago
A
Runaway Baby
Aero.ScottyRunaway Baby
posted in iOS

Error: Failed to play.

I keep getting a Error: Failed to play. The requested content is not loading. (Error: NE0610). I cannot listen to any song. This error happens on both my android and iOS devices. This is NOT a payment issue, because my credit card was already charged for the month of October 2022. Deezer does work on my Windows 10 desktop computer, but as I said it does not work on my mobile devices. I’d rather it work on my mobile devices, because I can’t pick up my computer and put it in my pocket and walk around with it. I’ve tried every fix I’ve seen listed in these forums and none of them work. I’ve un-installed and reinstalled exactly how instructed. I’ve reconnected to my Wi-Fi. I’ve restarted my devices. I’ve logged out and logged back in. Nothing helps. I’ve even expanded the Smart Cache to no avail. As I said, this isn’t limited to just 1 device. It happens on 2 different devices with 2 different software. I prefer to listen to Deezer on my iOS device (which is up to date with the latest soft

3
Jaime.
Community Manager
1 year ago
B
Runaway Baby
BuchoyRunaway Baby
asked in iOS

Deezer iOS app and USB DAC thru apple camera connector kit

Hi! Im currently subscribed to Deezer Hifi with a set up of: Ipad or iPhone → Apple camera connector kit → USB DAC/AMP → Headphones Concern for clarification: Currently the USB DAC/amp is only showing a sample rate of 44KHZ/24 bit regardless of what file quality I choose (same concern raise by others). Looking at the music playing, it is indicated that i’m playing HIFI but im not sure if actual hifi file (1411kbs) is being sent to my USB DAC.   It does sound better than having the headphones directly out of the ipad/iphone but im not sure if this is due to the amp or if its actually a hifi file.I do really hope that the hifi file is being sent to my dac/amp. Appreciate the help to clarify   Thanks

6
G
Tiny Dancer
1 year ago
A
Runaway Baby
agitasevaRunaway Baby
asked in iOS

Yettel subscription

Hello, I have a Deezer subscription through my operator Yettel.  Two months ago I used the app without any problem.  Then I used it with my phone number.  After a while I wanted to use it again, but I can't log in with my phone number anymore.  I created a new account with my email, but I can't add my phone number and I can't use my subscription.  I logged in and when I wanted to see my account status, it's still free for Deezer.  I called Yettel's call center and they said there was no problem with them.iPhone 11 Ask for assistance! Thanks in advance!

3
Superschlumpf
Deezer Legend
1 year ago
P
Runaway Baby
PlanetboppRunaway Baby
asked in iOS

Deezer Connect broken again

Using a Mac mini connected to my Hi-Fi system running Deezer 5.30.590 (5.3.590.173) and an iPad running Deezer 9.44.0 (9.44.0.3) to select songs using Deezer Connect. When I first set this all up it worked for several months. Then suddenly the iPad Deezer app could no longer find the Mac mini when  I would activate Deezer connect. I reinstalled and updated many times and a few weeks ago it started working again. Occasionally I would lose the connection and have to uninstall the iPad app and reinstall just to find the Mac mini. But this time even that is not working. I think this needs to be a priority for Deezer because users are inclined to want HD and that requires a direct connection between a streaming pc and the Hi-Fi system, and obviously users will want to be able to control that streaming pc from the listening position. Is there any work on this or time available to take a look at it?

15
P
Runaway Baby
10 days ago
J
Runaway Baby
jul_fromeRunaway Baby
asked in iOS

problems with the quality of the images of the music

Hello, I have a problem with the quality of the images of the music.  They are blurry, it's quite disturbing.  If anyone knows how to fix the problem, I would appreciate it.  Thanks in advance.  

16
J
Runaway Baby
1 year ago
S
Tiny Dancer
steeko00Tiny Dancer
asked in iOS

No Deezer option on Shazam

So I have read most of the posts on this topic I’m in the UK using a iPhone 6. i have the Deezer app and Shazam when i Shazam a song there is no option to play in Deezer just Apple Music. i deleted Shazam and re installed it, still does not work and I lost ALL of my Shazam history in doing it... why cant I open in Deezer so I can save music to my Deezer favourites?

2
Yula
Community Manager
1 year ago
N
Runaway Baby
NadavonRunaway Baby
posted in iOS

deezer : apple carplay - stops music whenever I’m using the lhone or siri

It’s been more than 6 months now and it’s just such a bad experience - every time I get a call, answer and end it, the music won’t resume and I have to take my phone and resume it manually. Same go for many other interactions like Siri etc.it’s beyond me how such a big experience like listening to music in the car is not one of your top priority and how such a critical (blocker) bug is out there for that amount of time.I have seen some other conversations here reporting the same thing and chose not to participate as I don’t want to be just another message on the same thread. Such a big issue should be spammed here every week.deezer, I took the time to write all of that cause I really like your product and don’t really want to replace it with anything currently out there. Please address this issue asap. p.sanother small annoying bug while you’re at it would be when airplaying and closing the phone sometimes the playback stops, and the only way to go around it is to restart the app.

8
dee_dirk
Deezer Legend
1 year ago
M
Runaway Baby
MPO33Runaway Baby
asked in iOS

Error: deezer in listening mode on another device

I am getting the error that others experienced.  Says Deezer is in listening mode on another device.  It is not.  My iPhone 12 (iOS versions 15.6.1) is the only linked device in the list.  I have just changed my password and got the error again.    

1
Alfredo.
Moderator
1 year ago
J
Runaway Baby
JAO1Runaway Baby
asked in iOS

shuffle disabled almost everytime i start playing a playlist

When i start playing a song from my playlist, the shuffle setting is reset. Can this setting be left enabled? Very annoying to have it disabled every time 

11
T
Tiny Dancer
1 year ago
A
Runaway Baby
AphrodisiacRunaway Baby
asked in iOS

on certain songs, where it does have lyrics available they dont show up

I’ve tried to refresh and delete/re download but it doesn’t work. I don’t know if I’m just being dumb but I genuinely don’t know what to do about it

9
dee_dirk
Deezer Legend
1 year ago
B
Runaway Baby
Bennie.van.der.WaltRunaway Baby
asked in iOS

Random logout and deletion of downloaded tracks

Has anyone else experienced where the deezer app just logs you out? I would be listening to music just fine and then all of a sudden my music stops, I am then logged out, need to sign in again and need to re-download all of my offline tracks.    Latest IOS version on iPhone 8+. 

7
E
Tiny Dancer
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE