iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 122 Topics
  • 580 Replies

122 Topics

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divya ganesanNew member
asked in iOS

Require API Auth

I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth. I have tried reinstalling deezer but still getting the same message. I am using an android phone. Could you please help. Thanks Divya

35
Johnathan.Deezer
Community Manager
11 days ago
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marilyne DELL'amicoGroupie
asked in iOS

deezer hifi and airplay?

Hello, if I use my iPhone to play music from Deezer app and a hifi subscription, and redirect the music (normally FAC format)  via airplay to my audio system (old system, with an airplay receiver), is the sound will be degradated ? Or is it a valid option ? Is Deezer  hifi (launched on my iPhone) is compatible with airplay ?   i really try to find a wireless solution with good quality, and by using my existing audio system…   thank you for your help

23
dee_dirk
Deezer Legend
11 months ago
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torfindelNew member
asked in iOS

Information about iOS requirements for Deezer app

I read it was possible to get Deezer from iOS 8 and up (https://www.deezer.com/us/devices/mobile), so I decided to buy an iPod 5 which supports iOS 9.3.5, but when I go to get the app from the appstore it says I need iOS10, which is a bummer. Did this change recently and the webpage is outdated? Or is there another way to install Deezer on iOS 9? Thanks in advance

27
J
10 months ago
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ls1971Groupie
asked in iOS

How do I restart an inactive app?

I downloaded app today and have set some things to download. I’ve gone off and left it to its own devices and now it’s saying my app is inactive and I need to restart it to continue with the download. Any help would be appreciated

19
dee_dirk
Deezer Legend
1 month ago
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RikucGroupie
posted in iOS

playlist order has reversed after upgrading to Deezer HiFi

I have a ‘Favourite’ playlist to which I add songs that I want to listen to when not listening to albums. Recently I reloaded to app to get HiFi quality and my list order had reversed. I used to have it so that the latest song was on top and I could listen to all my songs starting with the latest. Since reloading the app the song on top is the oldest and I need to now scroll through hundreds of songs to get the latest sing which obviously is the one I want to play the most. Can the list be revered? 

14
B
6 months ago
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KakowakNew member
asked in iOS

Deezer App disconnects from Google cast but music keeps playing

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

31
H
4 months ago
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Perrycox9New member
posted in iOS

Error MS2004

Why am I constantly getting this error? Tried everything from troubleshooting..Driving me insane!   

45
M
4 days ago
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MarkVaz
asked in iOS

playback does not resume after phone call

As the title suggests, when I take a call whilst listening to Deezer, playback pauses as it should. However, when the call ends, playback does not resume. This only seems to have started since the latest IOS update (13). I have tried reinstalling the app but this has not corrected the issue. Can anyone help please. This is highly annoying. Many thanks

8
K
9 months ago
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SharkoooGroupie
asked in iOS

Problem with instagram/snapchat story

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem. When i use other services ( tidal, spotify) it work without stoping music.     

34
R
11 months ago
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Jalexa4Groupie
asked in iOS

Bluetooth earphones not playing music via my Apple Watch 7

Hi Deezer,I recently subscribed to Dexter Premium with the intention of playing my music/streaming when I go jogging without my phone. However I’m frustrated thata) Deezer DOES NOT stream via cellular connection only wifi Does not play music via any Bluetooth earphones (I’ve tried 3 different types) When music does play via wifi only it plays ONLY on my iPhone 12, which defeats the whole purpose!Im using an Apple Watch 7 SE with cellular plan.please clarify what’s happening? I have done most things like deleting Dezzer App from my phone and watch and then reinstalling it.

2
J
7 months ago
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Judd BonhamGroupie
asked in iOS

No way to start music from CarPlay screen/Music does not return after phone call

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

14
G
3 months ago
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Tracy-Lee MalcolmNew member
asked in iOS

Deezer for iPod touch iOs 12?

Is there a way to install Deezer on my iPod touch 6th gen running iOS 12.5? App store saying it requires iOS 14 and higher? Is there a workaround?

2
J
10 months ago
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BuchoyOne hit wonder
asked in iOS

Deezer iOS app and USB DAC thru apple camera connector kit

Hi! Im currently subscribed to Deezer Hifi with a set up of: Ipad or iPhone → Apple camera connector kit → USB DAC/AMP → Headphones Concern for clarification: Currently the USB DAC/amp is only showing a sample rate of 44KHZ/24 bit regardless of what file quality I choose (same concern raise by others). Looking at the music playing, it is indicated that i’m playing HIFI but im not sure if actual hifi file (1411kbs) is being sent to my USB DAC.   It does sound better than having the headphones directly out of the ipad/iphone but im not sure if this is due to the amp or if its actually a hifi file.I do really hope that the hifi file is being sent to my dac/amp. Appreciate the help to clarify   Thanks

6
G
10 months ago
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steeko00New member
asked in iOS

No Deezer option on Shazam

So I have read most of the posts on this topic I’m in the UK using a iPhone 6. i have the Deezer app and Shazam when i Shazam a song there is no option to play in Deezer just Apple Music. i deleted Shazam and re installed it, still does not work and I lost ALL of my Shazam history in doing it... why cant I open in Deezer so I can save music to my Deezer favourites?

2
Yula
Community Manager
8 months ago
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jul_fromeGroupie
asked in iOS

problems with the quality of the images of the music

Hello, I have a problem with the quality of the images of the music.  They are blurry, it's quite disturbing.  If anyone knows how to fix the problem, I would appreciate it.  Thanks in advance.  

16
J
9 months ago
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Bennie.van.der.WaltGroupie
asked in iOS

Random logout and deletion of downloaded tracks

Has anyone else experienced where the deezer app just logs you out? I would be listening to music just fine and then all of a sudden my music stops, I am then logged out, need to sign in again and need to re-download all of my offline tracks.    Latest IOS version on iPhone 8+. 

7
E
11 months ago
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NadavonOne hit wonder
posted in iOS

deezer : apple carplay - stops music whenever I’m using the lhone or siri

It’s been more than 6 months now and it’s just such a bad experience - every time I get a call, answer and end it, the music won’t resume and I have to take my phone and resume it manually. Same go for many other interactions like Siri etc.it’s beyond me how such a big experience like listening to music in the car is not one of your top priority and how such a critical (blocker) bug is out there for that amount of time.I have seen some other conversations here reporting the same thing and chose not to participate as I don’t want to be just another message on the same thread. Such a big issue should be spammed here every week.deezer, I took the time to write all of that cause I really like your product and don’t really want to replace it with anything currently out there. Please address this issue asap. p.sanother small annoying bug while you’re at it would be when airplaying and closing the phone sometimes the playback stops, and the only way to go around it is to restart the app.

8
dee_dirk
Deezer Legend
9 months ago
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AphrodisiacGroupie
asked in iOS

on certain songs, where it does have lyrics available they dont show up

I’ve tried to refresh and delete/re download but it doesn’t work. I don’t know if I’m just being dumb but I genuinely don’t know what to do about it

9
dee_dirk
Deezer Legend
4 months ago
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DavidCh99One hit wonder
asked in iOS

Where have the Mixes gone on the SONOS app?

Hi, I have updated the SONOS app to version 14.8.1 and I can no longer find the Deezer Mixes anywhere. I have Flow and the 6 “moods”, but the long list of mixes which are available on the Deezer app (Favourites>Mixes>Explore) are nowhere to be found in the SONOS app. Does anyone know where they have gone? Thanks!

6
Superschlumpf
Deezer Legend
8 months ago
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JAO1One hit wonder
asked in iOS

shuffle disabled almost everytime i start playing a playlist

When i start playing a song from my playlist, the shuffle setting is reset. Can this setting be left enabled? Very annoying to have it disabled every time 

11
T
8 months ago
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Giovanni2002Groupie
asked in iOS

Low Quality Cover art

Hello Everyone Does someone have this same problem My Track/Album art is loading in a low quality idk why But its irritating me Can deezer fix this with an update? IPhone 12 IOS 15.5  

4
Yula
Community Manager
9 months ago
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Don CampbellGroupie
asked in iOS

album pic in car display disappeared

The pics of the albums or songs playing has disappeared from the car stereo but with Apple / Spotify etc they are all still there has there been an issue on an update ? 

6
D
9 months ago
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MPO33Groupie
asked in iOS

Error: deezer in listening mode on another device

I am getting the error that others experienced.  Says Deezer is in listening mode on another device.  It is not.  My iPhone 12 (iOS versions 15.6.1) is the only linked device in the list.  I have just changed my password and got the error again.    

1
Alfredo.
Moderator
7 months ago
F
François IsabelleGroupie
asked in iOS

deezer app crashes randomly on iphone 12

The app Deezer on my iPhone 12 crashes randomly  after one song or a few seconds in. I have the 16.0.2 ios version and the most recent version of the app. Is there any way the app is gonna start working correctly again?

1
Freezer
5 months ago
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Bartosh PrestonGroupie
asked in iOS

favourite tracks not availbe when offline

Hey Everyone,since few weeks I have an issue with offline mode. When opening the app without internet connection, my favorites are gone although many of the tracks are available as part of some other playlist. I have seen this issue was also posted some time ago by someone with android. I am using iPhone with the latest app version  and it’s really annoying when you open the app being in the plane. When intervener is restored, complete list appears. It’s like the app was blocking an access to favorites because premium subscription  cannot be verified or simply a list cannot be synchronized.. please help. 

7
Superschlumpf
Deezer Legend
9 months ago
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