iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 122 Topics
  • 580 Replies

122 Topics

P
Perrycox9New member
posted in iOS

Error MS2004

Why am I constantly getting this error? Tried everything from troubleshooting..Driving me insane!   

45
M
4 days ago
D
divya ganesanNew member
asked in iOS

Require API Auth

I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth. I have tried reinstalling deezer but still getting the same message. I am using an android phone. Could you please help. Thanks Divya

35
Johnathan.Deezer
Community Manager
11 days ago
S
SharkoooGroupie
asked in iOS

Problem with instagram/snapchat story

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem. When i use other services ( tidal, spotify) it work without stoping music.     

34
R
11 months ago
K
KakowakNew member
asked in iOS

Deezer App disconnects from Google cast but music keeps playing

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

31
H
4 months ago
T
torfindelNew member
asked in iOS

Information about iOS requirements for Deezer app

I read it was possible to get Deezer from iOS 8 and up (https://www.deezer.com/us/devices/mobile), so I decided to buy an iPod 5 which supports iOS 9.3.5, but when I go to get the app from the appstore it says I need iOS10, which is a bummer. Did this change recently and the webpage is outdated? Or is there another way to install Deezer on iOS 9? Thanks in advance

27
J
10 months ago
M
marilyne DELL'amicoGroupie
asked in iOS

deezer hifi and airplay?

Hello, if I use my iPhone to play music from Deezer app and a hifi subscription, and redirect the music (normally FAC format)  via airplay to my audio system (old system, with an airplay receiver), is the sound will be degradated ? Or is it a valid option ? Is Deezer  hifi (launched on my iPhone) is compatible with airplay ?   i really try to find a wireless solution with good quality, and by using my existing audio system…   thank you for your help

23
dee_dirk
Deezer Legend
11 months ago
L
ls1971Groupie
asked in iOS

How do I restart an inactive app?

I downloaded app today and have set some things to download. I’ve gone off and left it to its own devices and now it’s saying my app is inactive and I need to restart it to continue with the download. Any help would be appreciated

19
dee_dirk
Deezer Legend
1 month ago
J
jul_fromeGroupie
asked in iOS

problems with the quality of the images of the music

Hello, I have a problem with the quality of the images of the music.  They are blurry, it's quite disturbing.  If anyone knows how to fix the problem, I would appreciate it.  Thanks in advance.  

16
J
9 months ago
J
Judd BonhamGroupie
asked in iOS

No way to start music from CarPlay screen/Music does not return after phone call

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

14
G
3 months ago
R
RikucGroupie
posted in iOS

playlist order has reversed after upgrading to Deezer HiFi

I have a ‘Favourite’ playlist to which I add songs that I want to listen to when not listening to albums. Recently I reloaded to app to get HiFi quality and my list order had reversed. I used to have it so that the latest song was on top and I could listen to all my songs starting with the latest. Since reloading the app the song on top is the oldest and I need to now scroll through hundreds of songs to get the latest sing which obviously is the one I want to play the most. Can the list be revered? 

14
B
6 months ago
R
rumelkamaly1Groupie
posted in iOS

can't edit playlist

I want to edit a playlist on my account. However it doesn't let me add nor remove songs. I don’t want to delete the playlist as it is linked to my home automation system; the playlist is called ‘new home background’ please advise  thanks 

12
H
2 months ago
J
JAO1One hit wonder
asked in iOS

shuffle disabled almost everytime i start playing a playlist

When i start playing a song from my playlist, the shuffle setting is reset. Can this setting be left enabled? Very annoying to have it disabled every time 

11
T
8 months ago
A
AphrodisiacGroupie
asked in iOS

on certain songs, where it does have lyrics available they dont show up

I’ve tried to refresh and delete/re download but it doesn’t work. I don’t know if I’m just being dumb but I genuinely don’t know what to do about it

9
dee_dirk
Deezer Legend
4 months ago
D
Davion.Tinsley
posted in iOS

My songs keep disappearing on my playlist

My songs keep disappearing on my playlist 

9
Y
3 months ago
P
Pia Bjerregaard ChristensenNew member
asked in iOS

New music

Hi Deezer,  I can no longer find the new releases. Has it been removed? I really miss it !!! Sincerely, Pia Christensen 

8
P
7 months ago
M
MarkVaz
asked in iOS

playback does not resume after phone call

As the title suggests, when I take a call whilst listening to Deezer, playback pauses as it should. However, when the call ends, playback does not resume. This only seems to have started since the latest IOS update (13). I have tried reinstalling the app but this has not corrected the issue. Can anyone help please. This is highly annoying. Many thanks

8
K
9 months ago
N
NadavonOne hit wonder
posted in iOS

deezer : apple carplay - stops music whenever I’m using the lhone or siri

It’s been more than 6 months now and it’s just such a bad experience - every time I get a call, answer and end it, the music won’t resume and I have to take my phone and resume it manually. Same go for many other interactions like Siri etc.it’s beyond me how such a big experience like listening to music in the car is not one of your top priority and how such a critical (blocker) bug is out there for that amount of time.I have seen some other conversations here reporting the same thing and chose not to participate as I don’t want to be just another message on the same thread. Such a big issue should be spammed here every week.deezer, I took the time to write all of that cause I really like your product and don’t really want to replace it with anything currently out there. Please address this issue asap. p.sanother small annoying bug while you’re at it would be when airplaying and closing the phone sometimes the playback stops, and the only way to go around it is to restart the app.

8
dee_dirk
Deezer Legend
9 months ago
E
EverRedGroupie
asked in iOS

Deezer adds tracks to my Favorites

On my iphone 11, when I play Favorites with the download button on, about a quarter to a third of the tracks played are not in my Favorites and Deezer is trying to download songs.Does anyone know how to fix this?Many thanks

8
B
6 months ago
G
gianpaolo tessariGroupie
asked in iOS

on ios 16 deeezeer app (music playing) is interrupted opening photos and almos all web site

The app is not protected like in Ios 15…. The music playing stop even if you open a photo…

8
dee_dirk
Deezer Legend
6 months ago
S
Suttisak SaengkhaiOne hit wonder
asked in iOS

Suttisak_93icloud.com

Suttisak_93icloud.com

8
Superschlumpf
Deezer Legend
8 months ago
A
Andy.DenningtonOne hit wonder
asked in iOS

App wont work on my or y wife's iPhone????

App wont work on my or y wife's iPhone???? iv turned the Wi-Fi off and back on again - nothing!Iv closed the app down and opened it again - nothingiv uninstalled the app and reinstalled it - now cant log back in as it keeps saying ERROR????

7
Jaime.
Community Manager
8 months ago
G
Grant EllmersNew member
asked in iOS

Family subscription issue

Hello thereI have a family subscription but Deezer player is now only allowing 1 user to listen at a time. Multi users have not been a problem in the past. Thanks 

7
Yula
Community Manager
3 months ago
B
Bartosh PrestonGroupie
asked in iOS

favourite tracks not availbe when offline

Hey Everyone,since few weeks I have an issue with offline mode. When opening the app without internet connection, my favorites are gone although many of the tracks are available as part of some other playlist. I have seen this issue was also posted some time ago by someone with android. I am using iPhone with the latest app version  and it’s really annoying when you open the app being in the plane. When intervener is restored, complete list appears. It’s like the app was blocking an access to favorites because premium subscription  cannot be verified or simply a list cannot be synchronized.. please help. 

7
Superschlumpf
Deezer Legend
9 months ago
B
Bennie.van.der.WaltGroupie
asked in iOS

Random logout and deletion of downloaded tracks

Has anyone else experienced where the deezer app just logs you out? I would be listening to music just fine and then all of a sudden my music stops, I am then logged out, need to sign in again and need to re-download all of my offline tracks.    Latest IOS version on iPhone 8+. 

7
E
11 months ago
B
BuchoyOne hit wonder
asked in iOS

Deezer iOS app and USB DAC thru apple camera connector kit

Hi! Im currently subscribed to Deezer Hifi with a set up of: Ipad or iPhone → Apple camera connector kit → USB DAC/AMP → Headphones Concern for clarification: Currently the USB DAC/amp is only showing a sample rate of 44KHZ/24 bit regardless of what file quality I choose (same concern raise by others). Looking at the music playing, it is indicated that i’m playing HIFI but im not sure if actual hifi file (1411kbs) is being sent to my USB DAC.   It does sound better than having the headphones directly out of the ipad/iphone but im not sure if this is due to the amp or if its actually a hifi file.I do really hope that the hifi file is being sent to my dac/amp. Appreciate the help to clarify   Thanks

6
G
10 months ago
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