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One Hit Wonder
Nivin
One Hit Wonder
July 20, 2023

the app plays by itself on iphone

  • July 20, 2023
  • 1 reply
  • 40 views

Well, the app started playing by itself even when the app was off. And when I play some music it switches to another song. No other connected devices … please advise! 

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    1 reply

    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    July 21, 2023

    Hi @Nivin , sorry to hear that, nevertheless I can’t reproduce the same on my iOS device.
    Can you give me more details about your case? Did you try clearing the cache of the app or reinstalling it? 
    If you already did all the suggested procedures, please answer the following questions:
    • Have you tried to log out and log in again with the email address?
    • What's the model of the device you are having problems with?
    • What's the version of the operating system iOS and Deezer version? 
    Just to make sure, please confirm that you don’t have any Bluetooth device paired and a screenshot of the app Deezer with the option “Data and Storage”.

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