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Paulwalt
Guitar Hero
July 13, 2023
Answered

No display on lock screen (iphone)

  • July 13, 2023
  • 20 replies
  • 1610 views

Hi. I have lost the display of music playing when my phone (iPhone 11) is locked. I have done the turn on off and delete the app. When downloading the app again, my Lock Screen will display they song been played. But as soon as I close the app down and go to re use it, it will not display. Any ideas? 

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    Best answer by Leonídia.Deezer

    Hi @Paulwalt, sorry to hear that you are having this issue. Indeed we have a couple of users reaching out about the same.

    We are investigating why this is happening.

    In the meantime, this procedures worked for me so please try to see if they work for you as well:
    -Open the app Deezer,
    -Go to the setting of your phone, click on “Deezer” and after that “notification”
    - Select “Lock Screen” and “Notification Center”.
    -The “Announce Notification should be “On” and the “Show Previews” has to be “Always (Default)”.

     


     

    20 replies

    Show previous replies
    Guitar Hero
    PaulwaltAuthor
    Guitar Hero
    July 28, 2023

    @Leonídia.Deezer  is their any update on this problem?

     

    Thanks

    Paul. 

      One Hit Wonder
      Nouzillou
      One Hit Wonder
      August 6, 2023

      Yes is there any update for this issue ?

      Guitar Hero
      PaulwaltAuthor
      Guitar Hero
      August 7, 2023

      @Leonídia.Deezer  third time asking might be third time lucky………..any update on this problem. No response from Deezer in 18 days. 

      GropplerZorn
      Superuser
      GropplerZorn
      Superuser
      August 7, 2023

      @Leonídia.Deezer  third time asking might be third time lucky………..any update on this problem. No response from Deezer in 18 days. 

      Hey Paul, she’s out of the office for a bit. I’m sure she will update you as soon as possible. Cheers.

      Deezer Legend
        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        August 8, 2023

        Hey @Paulwalt I don’t have any update yet. I do know that it is ready for development and should be fixed soon in a future update of the iOS app.
        As soon as I have confirmation I’ll let you know.
        Apologies for the inconvenience and thanks for your patience

        Guitar Hero
        PaulwaltAuthor
        Guitar Hero
        August 8, 2023

        @Jaime. thank you for replying. That would be great. Cheers. 

        One Hit Wonder
        Nouzillou
        One Hit Wonder
        August 18, 2023

        Some news ?

        Roadie
        D4n
        Roadie
        August 20, 2023

        In case the dev team doesn’t know this yet:

        Closing any apps that have used the live audio feature on your Lock Screen (for me it’s YouTube and Reddit) before opening Deezer will avoid this issue.

          Leonídia.Deezer
          Community Manager
          Leonídia.Deezer
          Community Manager
          August 29, 2023

          Hi @Nouzillou, sorry, but we are still waiting for new updates.

          Leonídia.Deezer
          Community Manager
          Leonídia.Deezer
          Community Manager
          August 29, 2023

          Hi @D4n, thanks for sharing the workaround.

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