No display on lock screen (iphone)

Hi, thank you for your response. I have check all of the settings and found to be the same as you have described. I am also running on the latest software of 16.5.1 (c) 

The Lock Screen function will only work when I either delete the app and reinstall or power off my phone and restart it. After I close the app and reopen it will not display on the Lock Screen. 

Thanks.  

Hi @Paulwalt indeed I understand the difference now as I tested with a Premium account and for me works even after turn off phone or close the app.

But if you are on the free plan, then the issue is visible and the workaround is do what you mentioned above.

We have a incident opened regarding this for free users.

So I will send you an email from our support system that will be linked to that incident so when the issue is solved, you will get a notification.

In the mean time, just for test purpose, I have made a change in your Deezer account to understand if problem still happens.

Let me know the outcome. Thanks

Hi, the change you have made to my account has seemed to rectify the fault I’m having. I will keep monitoring the fault. Thank you. 
 

Hi, I have a free plan and am experiencing the same issue. I’ve also had no luck with the work around. Is it possible for you to make the same change to my Deezer account so I can play from my lock screen? Thanks

Hi,

Would you mind doing the same change to my account? I’m currently facing the same issue and am unable to find a workaround.

Thank you so much in advance!

Hi @Leonídia.Deezer all has been working fine up until this afternoon and has gone back to not displaying on the Lock Screen. I have not change any settings. Please advise. Thank you. 

Hi I am having the same issue on my free account, but it also is refusing to play through my car Bluetooth audio . Very frustrating

This is the same issue I’m facing.

That’s why I was excited to hear about the Android Auto app until I noticed that Free tier users are not able to use the app.

to avoid confusing readers, Android Auto and Android Automotive are two different things. Android Automotive Operating System (commonly referred to as AAOS) is what you are mentioning here.

more info here for those who are curious.

@Leonídia.Deezer  is their any update on this problem?

Thanks

Paul. 

Yes is there any update for this issue ?

@Leonídia.Deezer  third time asking might be third time lucky………..any update on this problem. No response from Deezer in 18 days. 

Hey Paul, she’s out of the office for a bit. I’m sure she will update you as soon as possible. Cheers.

Hey @Paulwalt I don’t have any update yet. I do know that it is ready for development and should be fixed soon in a future update of the iOS app.
As soon as I have confirmation I’ll let you know.
Apologies for the inconvenience and thanks for your patience

@Jaime. thank you for replying. That would be great. Cheers. 

Some news ?

In case the dev team doesn’t know this yet:

Closing any apps that have used the live audio feature on your Lock Screen (for me it’s YouTube and Reddit) before opening Deezer will avoid this issue.

Hi @Nouzillou, sorry, but we are still waiting for new updates.

Hi @D4n, thanks for sharing the workaround.