Hi. I have lost the display of music playing when my phone (iPhone 11) is locked. I have done the turn on off and delete the app. When downloading the app again, my Lock Screen will display they song been played. But as soon as I close the app down and go to re use it, it will not display. Any ideas?
Answered
No display on lock screen (iphone)
Best answer by Leonídia.Deezer
Hi
We are investigating why this is happening.
In the meantime, this procedures worked for me so please try to see if they work for you as well:
-Open the app Deezer,
-Go to the setting of your phone, click on “Deezer” and after that “notification”
- Select “Lock Screen” and “Notification Center”.
-The “Announce Notification should be “On” and the “Show Previews” has to be “Always (Default)”.
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+6Hi
We are investigating why this is happening.
In the meantime, this procedures worked for me so please try to see if they work for you as well:
-Open the app Deezer,
-Go to the setting of your phone, click on “Deezer” and after that “notification”
- Select “Lock Screen” and “Notification Center”.
-The “Announce Notification should be “On” and the “Show Previews” has to be “Always (Default)”.
1 person likes this
Hi, thank you for your response. I have check all of the settings and found to be the same as you have described. I am also running on the latest software of 16.5.1 (c)
The Lock Screen function will only work when I either delete the app and reinstall or power off my phone and restart it. After I close the app and reopen it will not display on the Lock Screen.
Thanks.
1 person likes this
+6Hi
But if you are on the free plan, then the issue is visible and the workaround is do what you mentioned above.
We have a incident opened regarding this for free users.
So I will send you an email from our support system that will be linked to that incident so when the issue is solved, you will get a notification.
In the mean time, just for test purpose, I have made a change in your Deezer account to understand if problem still happens.
Let me know the outcome. Thanks
Hi, the change you have made to my account has seemed to rectify the fault I’m having. I will keep monitoring the fault. Thank you.
Leonídia.Deezer wrote:
Hi
But if you are on the free plan, then the issue is visible and the workaround is do what you mentioned above.
We have a incident opened regarding this for free users.
So I will send you an email from our support system that will be linked to that incident so when the issue is solved, you will get a notification.
In the mean time, just for test purpose, I have made a change in your Deezer account to understand if problem still happens.
Let me know the outcome. Thanks
Hi, I have a free plan and am experiencing the same issue. I’ve also had no luck with the work around. Is it possible for you to make the same change to my Deezer account so I can play from my lock screen? Thanks
Leonídia.Deezer wrote:
Hi
But if you are on the free plan, then the issue is visible and the workaround is do what you mentioned above.
We have a incident opened regarding this for free users.
So I will send you an email from our support system that will be linked to that incident so when the issue is solved, you will get a notification.
In the mean time, just for test purpose, I have made a change in your Deezer account to understand if problem still happens.
Let me know the outcome. Thanks
Hi,
Would you mind doing the same change to my account? I’m currently facing the same issue and am unable to find a workaround.
Thank you so much in advance!
Hi
Hi I am having the same issue on my free account, but it also is refusing to play through my car Bluetooth audio . Very frustrating
Jamm1eN wrote:
Hi I am having the same issue on my free account, but it also is refusing to play through my car Bluetooth audio . Very frustrating
This is the same issue I’m facing.
That’s why I was excited to hear about the Android Auto app until I noticed that Free tier users are not able to use the app.
+17- Deezer Legend
- 1014 replies
supermurs wrote:
Jamm1eN wrote:
Hi I am having the same issue on my free account, but it also is refusing to play through my car Bluetooth audio . Very frustrating
This is the same issue I’m facing.
That’s why I was excited to hear about the Android Auto app until I noticed that Free tier users are not able to use the app.
to avoid confusing readers, Android Auto and Android Automotive are two different things. Android Automotive Operating System (commonly referred to as AAOS) is what you are mentioning here.
more info here for those who are curious.
G
+17- Deezer Legend
- 1014 replies
Paulwalt wrote:
Hey Paul, she’s out of the office for a bit. I’m sure she will update you as soon as possible. Cheers.
+7Hey
As soon as I have confirmation I’ll let you know.
Apologies for the inconvenience and thanks for your patience
In case the dev team doesn’t know this yet:
Closing any apps that have used the live audio feature on your Lock Screen (for me it’s YouTube and Reddit) before opening Deezer will avoid this issue.
1 person likes this
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