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One Hit Wonder
M.j.g.poppe
One Hit Wonder
July 15, 2022
Answered

iPhone login problem

  • July 15, 2022
  • 2 replies
  • 88 views

I can’t seem to log in to my Deezer account on the iPhone app, but can still log in via web and smart tv. Is anyone else experiencing the same issue?

 

i rebooted my phone, deleted the Deezer app and reinstalled. Nothing worked :(

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    Best answer by

    Hey @M.j.g.poppe 

    At this time the issue is mainly on mobile IOS/Android.

    User having error message saying “you are not connected to internet”.

    User have been unlogged and not able to log-in.

    Website is working better but some pages may not respond correctly sometimes. Deezer is still investigating and trying to fix it.

    2 replies

    Anonymous
    Answer
    July 15, 2022

    Hey @M.j.g.poppe 

    At this time the issue is mainly on mobile IOS/Android.

    User having error message saying “you are not connected to internet”.

    User have been unlogged and not able to log-in.

    Website is working better but some pages may not respond correctly sometimes. Deezer is still investigating and trying to fix it.

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      July 15, 2022

      @M.j.g.poppe  the service is up again and can be used but we are monitoring the situation.
      Please do not hesitate to reach out if your should encounter recurring issues.
      Thank you for your patience

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