iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 138 Topics
  • 646 Replies

138 Topics

M
Runaway Baby
M.j.g.poppeRunaway Baby
asked in iOS

iPhone login problem

I can’t seem to log in to my Deezer account on the iPhone app, but can still log in via web and smart tv. Is anyone else experiencing the same issue? i rebooted my phone, deleted the Deezer app and reinstalled. Nothing worked :(

2
Jaime.
Community Manager
10 months ago
M
Runaway Baby
Mat DudeRunaway Baby
asked in iOS

Unable to play selected music. Connection with Deezer was lost.

When Deezer is working the quality of sound is great. However, when it’s not working, which seems to be a lot of the time I constantly get the error message “Unable to play selected music…. Connection with Deezer was lost”. All other streaming services I use (i.e. Sonos Radio, Apple Music, Spotify….) work seamlessly. I then spend about 30 - 40 minutes each day trying to get Deezer back on-line (re-authorise, etc….), which is time consuming and frustrating.I have purchased the Deezer family pack. I have 3 mini mac computers and 2 iPhones. All operating systems and software upgrades are up to date.It is incredibly frustrating. I am at the point that I’d consider cancelling my Deezer subscription and ask for a refund for any monies paid. Which would be unfortunate, as when it works it’s great.I have read through the standard FAQ’s and articles in the web, which have vague references to the issue, but nothing concrete in terms of long term resolution. Can you please offer some on-line help

2
M
Runaway Baby
4 months ago
L
Tiny Dancer
Laura KollárováTiny Dancer
asked in iOS

turn off the application while listening to music

Hello! I have a problem with the Deezer app for the last week. When I listen to music, the whole application shuts down at any time. It doesn't matter if I have airpods or not. I have no problem with anything else. I have already updated the application 2 times. What should I do to make it stop?Have a great day and thank you!

1
Freezer
Star Wo-Man
8 months ago
N
Runaway Baby
nikkipring42Runaway Baby
asked in iOS

why cant i listen to my favourite tracks

Why when I try to play my favourite tracks it will play so many then skip to a playlist… I added the tracks on the playlist to my favourite tracks then deleted playlist logged out then logged back in now deezer is trying to to still play a playlist instead of letting me listen to my fav tracks 

2
N
Runaway Baby
10 months ago
B
Tiny Dancer
Bianca BaumlerTiny Dancer
asked in iOS

new Airplay problem

I can no longer connect to my speaker. I simply cannot select my speaker anymore. But it is visible and otherwise works.  

2
Johnathan.Deezer
Community Manager
4 months ago
J
Runaway Baby
jrm123Runaway Baby
posted in iOS

B&0 app says songs from deezer are not available

MY b&O app does not play songs from my deezer account, I have tried to log out and in but this did not work

3
Yula
Community Manager
9 months ago
D
Runaway Baby
Dries MockersRunaway Baby
asked in iOS

iOS bug 9.9.0.5

For some reason, I can’t press the first song in some albums since the last release. It just won’t register as a press. To access the first song in an album, I have to open another song and go back to the previous song. Two examples of these albums are “What Went Down” and “Total Life Forever” by Foals. Edit:after testing some more, I found out that the same happens, but for the first (Moonlight) and second (Exits) song on their album “Everything Not Saved Will Be Lost Pt. 1”

2
D
Runaway Baby
1 year ago
S
Runaway Baby
SpektakelRunaway Baby
asked in iOS

Chromecast streaming no longer works on Macbook

Until recently I could cast Deezer from a macbook (webversion) and an Iphone SE (app and web) to to a Cambridgde CXN Streamer. The IOS app for the macbook only worked via Airplay. For some reason I can still see the chromecast icon on my macbook, but when I click on it, nothing happens. Does anybody have a clue what could be the reason?    

3
Jaime.
Community Manager
8 months ago
G
Runaway Baby
Geegee57Runaway Baby
asked in iOS

Deezer not updating albums to recently added

Hi Everyone,  So on my iphone when I go to recently added it shows all the albums in A-Z not recently added. This is annoying and I can’t seem to fix it. I have logged out, uninstalled the app, changed the settings, updated and even swapped iphone’s but still the same problem remains, it is driving me crazy.I emailed Deezer but they were no help and just sent me a video of it working on an iphone using the same model number and build.Any help on this would be appreciated 

5
Yula
Community Manager
2 months ago
O
Runaway Baby
OmegaMusicRunaway Baby
asked in iOS

No download option in Apple Watch app

Hi, I have premium subscription, apple watch 8, Iphone mini 13. I can’t see the download button in the apple watch anywhere, what could be the reason? Marcel

1
Yula
Community Manager
6 months ago
W
Runaway Baby
wreckitroccoRunaway Baby
asked in iOS

Every playlist contains excluded artists and songs

This feature does not work. At all. I have clicked “Don’t Recommend This Artist” 200 times (200 artists that I greatly despise) and I have clicked “Don’t Recommend This Track” on almost 400 songs. It does not work; over 200 artists I HATE and every single track I have excluded are still littering every.single.playlist. I hate pop music and I clicked “dont recommend this artist” on over 200 pop artists. When I login, every single “playlists you’ll love” is comprised of only pop music and pop artists - “tiktok hits, pop rewind, 10’s pop rock, women of pop, lucky girl pop, sad pop, pop lust, soft pop”.I listen to metal, punk, alternative rock, and house music with no words. What is going on? I contacted support and have received no response so I am posting here in hopes of getting help. I am not paying for a subscription that shoves pop music into my face despite me clicking “do not recommend” on 200 artists that I despise. I have tried logging out, deleting the app, checking on my macboo

6
Yula
Community Manager
4 days ago
B
Runaway Baby
basselope7Runaway Baby
asked in iOS

Vocals are muffled but instruments sound fine

On the app for iOS I’m suddenly getting a strange problem: the vocals of the song are muffled and sound like the singer is far away, but the instruments all sound normal.  I’ve tried every settings change I can see and nothing works.Incidentally, I’ve gotten this same problem on another app before, and the situation there was to sign out of all other devices.  But that doesn’t seem to apply here because one, there is no setting where I can sign out of all devices with one click, and two, according to my app, my phone is the only device connected to my account… which isn’t true.  (I have my desktop and laptop connected and yet those aren’t listed in the app.)I have an iPhone 7 running iOS 15.4.1 and the app is the latest version as well.  It’s not an issue of updating.  Please help. 

3
dee_dirk
Deezer Legend
1 year ago
M
Runaway Baby
makshubRunaway Baby
asked in iOS

iOS app lack google cast

Hi,I'm using the latest Deezer app from app store.I am on iOS 16.3 on iPhone 13 Pro. The app doesn't show Google cast button at all so I can't connect to my speakers.Tidal, Spotify, YouTube Music works and can cast normally. I have HK Citation speakers plus Nest Audio and Nest Mini

1
Yula
Community Manager
4 months ago
CaraV
Runaway Baby
CaraVRunaway Baby
asked in iOS

iPhone iOS16 doesn't seem to want to fully download playlists

My iPhone doesn’t seem to want to completely download playlists? My WiFi connection is quite strong with a very good speed & my playlists have been “hanging” as partially downloaded for days now? The green download line simply doesn’t move? And some songs have the green tick to suggest that they are downloaded to my device while others have a black tick?? Please help….

1
Johnathan.Deezer
Community Manager
4 months ago
M
Runaway Baby
Matheus pimentaRunaway Baby
asked in iOS

Deezer premium

Não estou conseguindo acessar o Deezer premium com o meu número de telefone, pois tenho á oferta do TIM BETA 

1
Yula
Community Manager
7 months ago
K
Runaway Baby
Khb90Runaway Baby
asked in iOS

All podcast episodes unmarked as played

I’ve been listening to a podcast, which I started listening to on another app but then a year ago switched to Deezer. now all the episodes I have listened to on Deezer and got marked played from that and the ones I manually marked as played have lost that tag, so now I have to manually sort through hundreds of podcasts to mark them played again and check if I already have listened to them.Anyone gotten a similar thing happen and is there a way to fix it?It takes an annoyingly long time to manually check all episodes to see which one I should play next. 

4
K
Runaway Baby
6 months ago
D
Tiny Dancer
DeGarcia.SDTiny Dancer
asked in iOS

mp3 not playing

My mp3 song being added are not playing. Its not even showing the option to play it. How can i get this resolved asap please

1
Yula
Community Manager
2 months ago
C
Runaway Baby
cltfRunaway Baby
asked in iOS

Downloads Gone

My favourites, which I had downloaded onto my iPhone and iPad, are no longer downloaded although they still show as favourites.  Is there an easy way to get them back? 

1
Johnathan.Deezer
Community Manager
3 months ago
G
Tiny Dancer
Gianluca Marinelli94Tiny Dancer
asked in iOS

problema con il rinnovo

Ho rinnovato l’abbonamento in ritardo per mancanza di soldi nella carta , ho rinnovato dopo che mi è stato sospeso l’account premium e adesso sono 10 giorni e non mi riparte come mai ???

1
Alfredo.
Moderator
9 months ago
E
Tiny Dancer
Elkin Jose Cardona DevozTiny Dancer
posted in iOS

The Deezer APP does not work in my Iphone

Hi Folks, I have a problem with my Deezer App. Does not work but in my Laptop is working well.Any suggestion about that.? Regards   

4
Jaime.
Community Manager
10 months ago
A
Runaway Baby
A Zephyr SunriseRunaway Baby
asked in iOS

Notifications

Just wondering if anyone else is having issues with the iOS app? Is this happening on Android too? I’ve been missing releases and finding out by YouTube days or weeks later. Not sure why. My Push Notifications option is enabled and I’ve received some in the past, plus opening the app I do see the Bell  having the red notification alert on it. But not every artist/band I’m subbed to is popping up? Any help or advice is appreciated.

1
Yula
Community Manager
8 months ago
F
Runaway Baby
Flo SamudioRunaway Baby
asked in iOS

refund

I need a refund because your charged me twice for my subscription 

1
awesomemac
Lover
1 month ago
W
Tiny Dancer
wsjeTiny Dancer
asked in iOS

crossfade

Hoe does the crossfade work on my iPhone? I found it under settings but it doesn’t work. The button doesn’t slide?

1
Yula
Community Manager
1 month ago
L
Runaway Baby
Lakica01Runaway Baby
asked in iOS

PROBLEM WITH DEEZER

I am getting the error that others experienced.  Says Deezer is in listening mode on another device.  It is not.  My iPhone 11 Pro is the only linked device in the list.  I have just changed my password and got the error again.  Please can you fix this problem i really needed Deezer? 

1
Yula
Community Manager
2 months ago
DarthZilla
Runaway Baby
DarthZillaRunaway Baby
asked in iOS

Unable to play selected music. Connection with Deezer was lost?

What is the story with this…  I can’t find an answer anywhere out there about possible causes and solutions.

8
DarthZilla
Runaway Baby
3 days ago
TERMS OF USE DEEZER COMMUNITY SITE