iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 171 Topics
  • 777 Replies

171 Topics

P
Tiny Dancer
Perrycox9Tiny Dancer
posted in iOS

Error MS2004

Why am I constantly getting this error? Tried everything from troubleshooting..Driving me insane!   

45
M
Tiny Dancer
5 months ago
K
Runaway Baby
Khb90Runaway Baby
asked in iOS

All podcast episodes unmarked as played

I’ve been listening to a podcast, which I started listening to on another app but then a year ago switched to Deezer. now all the episodes I have listened to on Deezer and got marked played from that and the ones I manually marked as played have lost that tag, so now I have to manually sort through hundreds of podcasts to mark them played again and check if I already have listened to them.Anyone gotten a similar thing happen and is there a way to fix it?It takes an annoyingly long time to manually check all episodes to see which one I should play next. 

4
K
Runaway Baby
9 months ago
L
Runaway Baby
Lucca PereiraRunaway Baby
asked in iOS

My Deezer Year não mostra o tempo escutado do artista Top 1

Olá! Meu Deezer Year veio com um problema. Todos os meus Top Artistas vêm com a quantidade de horas escutadas, menos o meu Top 1, que somente mostra o ilustrado no anexo acima. Gostaria muito de saber quanto tempo passei ouvindo o meu Top 1, como isso seria possível? Grato desde já. 

1
Yula
Community Manager
9 months ago
G
Tiny Dancer
Grant EllmersTiny Dancer
asked in iOS

Family subscription issue

Hello thereI have a family subscription but Deezer player is now only allowing 1 user to listen at a time. Multi users have not been a problem in the past. Thanks 

7
Yula
Community Manager
9 months ago
E
Runaway Baby
EezauRunaway Baby
asked in iOS

Deezer IoS app won’t work with vpn

I am using surfshark vpn. I tried different scandinavian locations. Deezer app won’t work. Is it possible use app with vpn?

1
Yula
Community Manager
9 months ago
D
Runaway Baby
David GreenRunaway Baby
asked in iOS

ipad interface

Why is the iPad interface so bad? On album view I end up with loads of white space where the artist has just one album in my collection. If it could be sorted by artist but without different sections for each artist it would look miles  better and make much better use of the space. Or look at the way Spotify handles it-far better.  

3
Johnathan.Deezer
Community Manager
9 months ago
T
Runaway Baby
ThePlusSizeRunaway Baby
asked in iOS

Inquiry

Hi, in my apple settings it says that I paid for this month subscription, and it even shows in my bank account, but when I log in through my apple ID it still says that I didn’t pay for this month. Can you help me? 

1
Johnathan.Deezer
Community Manager
9 months ago
J
Runaway Baby
JuniJenRunaway Baby
asked in iOS

Why does this app constantly force close?

The iOS app is so glitchy. I have uninstalled, reinstalled, restarted my phone numerous times. I've had the app for several months and I want to love it, but it force closes CONSTANTLY. I am the only person in my family who has this issue but it makes me want to switch us back to the S app. This is beyond frustrating.

2
J
Runaway Baby
10 months ago
S
Runaway Baby
Salty66Runaway Baby
asked in iOS

Keeps Crashing Pixel 7 Pro

The app keeps crashing randomly. It worked great before the latest software upgrade from Google. (literally just crashed as I was typing) very frustrated! 

2
S
Runaway Baby
10 months ago
R
Runaway Baby
rumelkamaly1Runaway Baby
posted in iOS

can't edit playlist

I want to edit a playlist on my account. However it doesn't let me add nor remove songs. I don’t want to delete the playlist as it is linked to my home automation system; the playlist is called ‘new home background’ please advise  thanks 

12
H
Runaway Baby
8 months ago
J
Tiny Dancer
JosvdBeemtTiny Dancer
asked in iOS

Certain numbers in my playlist won’t dwnload

Hi,Why is it that when I download an album/playlist only a limited number of songs are actually downloaded and get a green tick box?

1
Yula
Community Manager
10 months ago
D
Runaway Baby
David LuckRunaway Baby
asked in iOS

Lyrics dissappeared

Most of lyrics have disappeared even the microphone icon is showing ?? What’s happened??

3
D
Runaway Baby
10 months ago
E
Tiny Dancer
enteranuniqueusernameTiny Dancer
posted in iOS

Problems when playing "Shine on your crazy diamond" by pink floyd

Hello,I keep running into problems when playing this song: https://deezer.page.link/bHXABwBu36jPDA5E9 The track gets interrupted, often at the same time, at about 1:40-2:00.It sounds like deezer suddenly wants to play another song and then runs into an error, ending the stream completely.Am I the only one running into this problem? How could this be solved?(btw. I had this problem mainly on a MacBook Air 2020 on Safari. Latest software updates are installed.) Thanks! :)

2
bluezzbastardzz
Deezer Legend
10 months ago
M
Runaway Baby
m7osamRunaway Baby
asked in iOS

no tracks

Today I found out that all my albums showing no tracks  

1
Yula
Community Manager
10 months ago
D
Runaway Baby
Dries MockersRunaway Baby
asked in iOS

[bug report] lyrics not displaying on iOS version 9.25.0.3

iOS Deezer version 9.25.0.3Lyrics open, but display nothing (see image)Tried:-clearing cache-restarting phone- happens for every song- happens when connected to wifi and 4g  

4
D
Runaway Baby
10 months ago
A
Runaway Baby
AphrodisiacRunaway Baby
asked in iOS

on certain songs, where it does have lyrics available they dont show up

I’ve tried to refresh and delete/re download but it doesn’t work. I don’t know if I’m just being dumb but I genuinely don’t know what to do about it

9
dee_dirk
Deezer Legend
10 months ago
A
Runaway Baby
agitasevaRunaway Baby
asked in iOS

Yettel subscription

Hello, I have a Deezer subscription through my operator Yettel.  Two months ago I used the app without any problem.  Then I used it with my phone number.  After a while I wanted to use it again, but I can't log in with my phone number anymore.  I created a new account with my email, but I can't add my phone number and I can't use my subscription.  I logged in and when I wanted to see my account status, it's still free for Deezer.  I called Yettel's call center and they said there was no problem with them.iPhone 11 Ask for assistance! Thanks in advance!

3
Superschlumpf
Deezer Legend
10 months ago
M
Runaway Baby
Matheus pimentaRunaway Baby
asked in iOS

Deezer premium

Não estou conseguindo acessar o Deezer premium com o meu número de telefone, pois tenho á oferta do TIM BETA 

1
Yula
Community Manager
10 months ago
S
Tiny Dancer
Saanvi.1208Tiny Dancer
asked in iOS

Refund

I’ve been charged £15.99 for deezer premium but I accidentally purchased it last night. Please could I get a refund?

1
Yula
Community Manager
11 months ago
L
Tiny Dancer
Laura KollárováTiny Dancer
asked in iOS

turn off the application while listening to music

Hello! I have a problem with the Deezer app for the last week. When I listen to music, the whole application shuts down at any time. It doesn't matter if I have airpods or not. I have no problem with anything else. I have already updated the application 2 times. What should I do to make it stop?Have a great day and thank you!

1
Freezer
Star Wo-Man
11 months ago
F
Runaway Baby
François IsabelleRunaway Baby
asked in iOS

deezer app crashes randomly on iphone 12

The app Deezer on my iPhone 12 crashes randomly  after one song or a few seconds in. I have the 16.0.2 ios version and the most recent version of the app. Is there any way the app is gonna start working correctly again?

1
Freezer
Star Wo-Man
11 months ago
E
Runaway Baby
ErualRunaway Baby
asked in iOS

Bug

Hi everyoneMy deezer app is closing on its own when I am listening to music.. I tried re-download the app, update it, turning my phone off but nothing works since then. Could you help me ? Did some of you had this kind of issue ?Thanks a mil,Laure   

3
Yula
Community Manager
11 months ago
O
Runaway Baby
Olivier PovelRunaway Baby
asked in iOS

When direct streaming iwatch?

I see numerous questions relating to direct streaming by the iwatch via WiFi or cellular. I am not interested in downloading (this is 2022 not ipod age). A feature Spotify does have!!! Your answer is always NO we don't have this. That is not my question. My question is WHEN will you have this?  Else I am back to Spotify.

1
Alfredo.
Moderator
11 months ago
A
Runaway Baby
Aero.ScottyRunaway Baby
posted in iOS

Error: Failed to play.

I keep getting a Error: Failed to play. The requested content is not loading. (Error: NE0610). I cannot listen to any song. This error happens on both my android and iOS devices. This is NOT a payment issue, because my credit card was already charged for the month of October 2022. Deezer does work on my Windows 10 desktop computer, but as I said it does not work on my mobile devices. I’d rather it work on my mobile devices, because I can’t pick up my computer and put it in my pocket and walk around with it. I’ve tried every fix I’ve seen listed in these forums and none of them work. I’ve un-installed and reinstalled exactly how instructed. I’ve reconnected to my Wi-Fi. I’ve restarted my devices. I’ve logged out and logged back in. Nothing helps. I’ve even expanded the Smart Cache to no avail. As I said, this isn’t limited to just 1 device. It happens on 2 different devices with 2 different software. I prefer to listen to Deezer on my iOS device (which is up to date with the latest soft

3
Jaime.
Community Manager
11 months ago
M
Runaway Baby
Martin IvandićRunaway Baby
posted in iOS

Siri on iOS 16

After iOS 16 update, Siri is getting worse and worse , before she was able to play playlist on Deezer now , she isn’t, also there is no more question after after saying play music, which music player should I use overall everything is just worse and worse  I don’t know if this is a Apple thing or Deezer, but it is very annoying 

2
M
Runaway Baby
11 months ago
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